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Be Fearless: The Internet of Women –YOU!

It’s amazing that March 8 2015 International Women’s Day is already upon us: It is not only the time to celebrate women globally, but to urge everyone to action in support of women, especially women in technology.

I recently presented at the Womensphere Summit on STEM on February 25 2015 to share my own journey and vision of what can be:

For me, success, is when we, collectively celebrate our women technologists daily because it is so engrained in our DNA to do so.

Astronaut Kate Sullivan & Cisco CTO Monique Morrow

Former Astronaut Katherine Sullivan @womensphere

 

On March 5 2015, I attended Wellcome Trust invitation Read More »

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Reflections on Mobile World Congress 2015: Transformation Through Innovation

As I reflected on a very memorable Mobile World Congress 2015 during the plane ride home from Barcelona a few days ago, it became clear that the transformation Cisco has been seeing in the telecommunications service provider industry is now a global movement.

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It’s not just happening in Europe, or Latin America, or Asia. It’s quite literally everywhere.

“Transformation through Innovation” was Cisco’s theme for this year’s Mobile World Congress, and at heart of our service provider strategy. It’s quite clear we’re onto something.

In countless conversations last week with leaders of forward-thinking global service providers in Barcelona, I heard two familiar themes over and over again –“Transformation and Innovation.” They’re all seeking to transform their architectures and businesses – and ultimately their customers’ experiences – to capture new opportunities in the Internet of Everything (IoE) era. In fact, the IoE – the networked connection of people, processes, data and things – is expected to create a $1.7 trillion market opportunity for service providers over the next decade.

With large networks that deliver mobile, video, collaboration, and other offerings to individual subscribers and businesses of all sizes, service providers are in an enviable position, sitting at the center of the IoE. They alone have the unique opportunity to take advantage of all kinds of new IoE connection types, and integrating them to deliver rich new applications, services and experiences.

What a truly exciting time to be in this industry!

That said, existing operational complexity can stifle service providers’ abilities to reduce costs and become more agile in bringing new capabilities to market. The reality is, today most new applications and services take months to roll out. If this pace does not rapidly accelerate, the entire industry will be left behind.

Read More »

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Join Cisco In Paris for Innovation Overload: MPLS SDN World Congress 2015, NFV& SDN 2015, and V6 World Congress 2015

ginaBy Gina Nienaber, Marketing Manager, SP Product and Solutions Marketing

It’s not too late to meet us in Paris for arguably one of the most important technology innovation shows in all of Europe during 2015. If you’re delivering or planning to offer cloud services from an Evolved Programmable Network, this is an event you don’t want to miss!

Industry technology leaders from every customer segment (enterprise, service provider, and web) and from leading technology vendors, including Cisco, a Platinum Sponsor this year, will participate and share information on MPLS, SDN, NFV and IPv6. Amazingly – this will all happen under one roof at the Hotel Marriott Rive Gauche. I’ll highlight some activities you don’t want to miss: Read More »

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Partner Voices: Be a Leading Player and Tell Your Customer Story

Welcome back to my “Tell Your Customer Story” series. I hope you enjoyed my previous blog on how Core BTS, a Cisco partner, created a powerful solution for their customer.  The second in this series spotlights Cerium Networks and how they brought a customer’s vision to life.

Innovating for Success

When “it becomes crystal clear that we cannot keep doing things the same way,” what level of technology expertise does it take to help a county overhaul the way it’s been operating for 30 years? According to a county official, that was the problem facing Benton County, Washington. They needed to serve their constituents with a shrinking operating budget.

So Benton County turned to Cerium Networks, a Master Collaboration and Master Security Specialized Partner. The county worked with several vendors over the years, leading to a complex technology environment. Cerium helped streamline their operations. They made sure that the county’s business ran smoothly during the process.

The implementation required a number of Cisco technologies, including a high-speed switching backbone, data center virtualization, unified communications, and Cisco TelePresence. Cerium had the knowledge and experience to handle the project. Read More »

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Championing the Case for Contact Center Analytics!

Contact centers have always been awash in data and data crunchers. But based on progress in data science, there is a renewed focus on analytics and how you can use it to differentiate your customer engagement strategy. When competitors offer similar products and use comparable technologies, your customer service strategy can offer meaningful advantage to your brand.

Using analytics appropriately, forward-looking companies can wring every last drop of value from their contact center processes.

Traditionally contact centers have used metrics like Average Hold Time (AHT), First Call Resolution (FCR), Abandon Rate, Occupancy, Adherence to manage the operation.

However, now they want to leverage additional data; what are the upsell opportunity, how much customers will pay; how many items each will buy in a lifetime; and what triggers will make people buy more.

Many contact centers now want to use additional data to answer more strategic questions, such as:  Read More »

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