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The Best Service Humanly Possible

Sitting in traffic the other day, I tuned off my Peter Frampton Spotify channel and started to listen to New York area local AM radio. The president of a mortgage business came on in an advertisement. He ended his pitch with the tag line “I promise you the best service humanly possible”.

This caught my attention. At one time I would have viewed this as a very positive statement. But is this still the case?

Consumers consistently cite the “indifference of one person” as a key reason they leave a supplier relationship. (Source: TARP).

The contact center industry has long counted on non-human software applications to attempt to emulate human interaction. This could be as simple as “if-then” routing schemes to sophisticated avatars which emulate human engagement (just “Ask Jenn” at Alaska Airlines – http://www.alaskaair.com/content/about-us/site-info/ask-jenn.aspx) Read More »

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4 Reasons to Intern In College

Cisco Interns

Cisco Interns compete to build a remote-control fish.

The graduate job market is incredibly competitive these days and a qualification just isn’t enough to secure a position. If you think about it, every graduate applicant will have a degree and when you’re competing with hundreds or even thousands of graduates for a limited number of jobs, it is important that you stand out from the crowd.

One of the best ways to make yourself more marketable and to increase your chances of securing a full-time position upon graduation is to gain experience working in an organization while studying at university – an internship!

Here are 4 reasons to Intern while at University.

  1. Gain Industry Knowledge

For many students, university can be quite theoretical and an internship is a great way to be able to learn by being hands-on and apply what has been learnt in class to the real world. You’ll gain first-hand industry experience from professionals you’re working with and develop the skills required to work in the industry.

  1. Career Exploration

Internships can provide you with the opportunity to sample your chosen career field early in your studies. This will allow you to observe the workplace and decide if a particular career matches expectations. Even if the internship experience was not what you expected, at the very least you will know that a particular field isn’t for you and you can try something else.

  1. Develop Interpersonal Skills

Internships will not only help you to develop the skills needed to work in a particular industry but will also provide interpersonal skills that are generally required to work effectively with others including:

  • Communication (Verbal, Written and Presentation)
  • Listening Skills
  • Negotiation
  • Problem Solving
  • Decision Making
  1. Make Professional Contacts

Most internships will enable to you work closely and develop professional working relationships with many people within the organization. Building your professional network is important and can potentially lead to referrals and recommendations that might land you a full-time position in the organization.  At the very least you could receive a great reference. References and referees will be invaluable when you are looking for a full-time job.

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Don’t just leave an internship until your final year of study; the more internships you complete, the fuller your résumé will become and the more attractive you will look to future employers!

Be sure to check out all of Cisco’s University Programs.

 

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Key Considerations for Investing in Collaboration

key considerations before investing in a collab solution infographic -halved 8_15

Click to view full infographic

Are you about to make a collaboration investment?

Planning to purchase a set of collaboration tools to facilitate communication between your employees?

Evaluating tools that make it easier for a distributed team to meet, to stay in synch, and be more productive?

That’s great news.

But what to buy?  A lot of companies sell collaboration solutions. But not all solutions are created equal.  Some meet very specific needs, but offer little flexibility.  For instance, video conferencing systems that can be used only by people in rooms with specific endpoints.

How to choose a solution that not only meets your immediate needs, but also the needs, scenarios, devices, and work styles of other teams and users?  Today and moving forward?  In other words, how do you avoid purchasing a solution that has limited value?

To help outline what to consider at this critical stage – before making a purchase – we created a simple infographic.

Check out the top considerations. Review your needs. Then you can make a more informed decision about a collaboration solution. Get the right foundation to support growth, accommodate user needs across functions, work with a diverse set of devices, and be easy for IT to manage.

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IoE Innovation Hinges on Hyper Collaboration

Once upon a time, the world’s greatest inventions always seemed to come from individual geniuses locked in a room day and night on their own.  We often think of Alexander Graham Bell inventing the telephone by himself, Thomas Edison inventing the light bulb solo or Johannes Gutenberg working mostly alone to develop a mold that led to the first printing press.

Alex G Blog Pic 1Solo inventors will always play pivotal roles in developing “the next big thing” even as we we’re half way through the second decade of the 21st century.  Think Mark Zuckerberg masterminding Facebook  on his own in his dorm room at Harvard.

More and more, however, we’re discovering that in today’s Internet of Everything world, where complex technologies increasingly connect and converge, innovation hinges on all types of hyper collaborations.  Today, innovation requires open interaction among businesses, universities, startups, incubators, developers and others.  Now, collaboration makes innovation happen! Read More »

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Cisco Receives Frost & Sullivan’s Market Leadership Award for IP Endpoint Communications

John Chambers has often commented publicly about how Cisco’s innovation engine is on “fire.” Within Cisco’s Collaboration and Endpoint Technology Group (CETG), we certainly feel that way.

I just got word that independent industry analyst firm Frost & Sullivan has awarded Cisco its 2015 Market Leadership Award for IP Endpoint Communications. The award encompasses our desktop IP phones and DX Series, and our Cisco Jabber soft-client offerings. Coming on the heels of Red Dot design awards we received for our room systems, it’s another validation of our progress.

Frost & Sullivan recognized us for our relentless pursuit of technology excellence, and for our ability to maintain leadership positions in a fast-paced, rapidly evolving market.

I thought it would be worthwhile to share some comments from Frost & Sullivan to add insight.

Highlights noted in the report include: Read More »

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