Holding onto “Tribal Knowledge”
Recent data from the Department of Energy (DOE) indicates that approximately 60% of electric utility workers will be eligible for retirement in the next five years. The impending loss of the most skilled and knowledgeable workers in the industry has put many utility companies on red alert. This potential workforce crisis means that companies have just a few years to transfer what’s often referred to as, “Tribal Knowledge” from those retiring to those who will have to fill their shoes.
Many utility workers hold positions within their companies for nearly 30 years, so one can easily imagine the amount of intangible knowledge and varying experiences that each worker has. What companies really need is a way to tap into the experienced worker’s knowledge while traveling in the field. Better yet, they would like to find a way to limit travel in the field; traveling hundreds of miles to analyze and solve problems poses its own set of risks, from driving hazards to on the job injuries. When something goes wrong on the grid, lives are at risk.
Challenges in the Field
Much of the information and knowledge needed by today’s utility worker is stored in a computer or in the cloud, and is not accessible in the field by the organization’s workers. Because of this, institutional knowledge and expertise decreases. Many companies today are purchasing collaboration solutions, including web meeting software, video and Internet-based phone systems. This package is intended to upgrade collaboration across business units, address the issues of lost tribal knowledge, increase workforce effectiveness and manage company priorities arising from their aging workforce. Challenges faced include a slow, sub-optimal rollout plan, forced by lower company revenues. Analysis points to automation of capture and storage of knowledge, utilities could take advantage of their expert employee’s skills and leverage their knowledge for less experienced workers in the field, thereby giving a good return on investment for early deployment of mobile collaboration.
There are three immediate problems to resolve: access to Tribal Knowledge, better utilization of experts for training, and improving safety for the mobile workforce traveling in the field. Companies remind us on a regular basis that training a utility lineman can take 10 years or more – and the average age of the current power lineman workforce is 47-years-old. Utilities are also focusing on retention of younger employees, who are generally more technologically savvy and who expect work access to tools they use outside the workplace, like smart phones and other wireless technologies. In fact, new or younger workers prefer to work in an area with new technology. Mobile devices such as smart phones and ruggedized tablets can be especially useful in the field where workers can get access to advice from experts in real-time or even start a meeting -- all to create increase access to institutional knowledge.
One component of Cisco’s solution is expert locator software. Employees such as line workers and technicians would have the ability to be connected anytime or anywhere via a five-product Enterprise Collaboration solution: Expert Locator, IP call control with video IP phones, web meeting (Webex), an immersive video solution (TelePresence) and ruggedized mobile video (Librestream Onsight).
New technology can change the way utilities conduct business
Workers would use mobile video in the field to show details of problems to experts throughout the company, senior workers could provide advice and support for repair of damaged equipment in the field without having to travel to the field. Experts can also quickly convene and escalate meetings to resolve a problem via the web and Telepresence. If a worker is on-site and there are challenges with a device, the worker can start a meeting, have the ability to share and give/get advice in real-time. Because of this, repair times go down while safety goes up.
How can Cisco help your organization support new collaboration and create a mobile workforce? Find out more by visiting our solutions page and share your thoughts in the comments section below.
Tags: #MFG, Cisco, decision making, employee productivity, Energy, innovation, Manufacturing, utilities
You know the Internet of Everything (IoE) is gaining traction when you hear about it from the guy changing your oil. Earlier this month I was dropping off my car for its regular service when the technician began asking me how the Internet of Everything will change automobile maintenance and repair. Twenty minutes later – after we had discussed how quickly cars are becoming smarter and connected – I was on my way home with yet another example of just how fast the Internet of Everything is coming our way.
IoE — the networked connection of people, process, data, and things — is spawning business opportunities in just about every walk of life. However, the proliferation of traditional and new data sources and the movement of data to the cloud are making it harder for businesses to access all their data assets. Research shows that through 2017, a whopping 90 percent of the information assets from big data analytic efforts will be limited to specific project siloes and — more importantly — unleverageable across multiple business processes. [Source: Gartner “Predicts 2014: Big Data”] Read More »
Tags: Big Data, Cisco, Internet of Everything, IoE, partner, services
The Internet of Things (IoT) has become a popular topic of discussion amongst security company executives, analysts, and other industry pundits. But when they begin discussing the technical details, it quickly becomes evident that many of the most experienced security professionals still approach IoT with an IT-centric mindset. That’s because they believe IoT is mostly about the billions of new connected objects. While the dramatic increase in the number and types of connected objects certainly expands the attack surface and dramatically increases the diversity of threats, they’re only part of the IoT security challenge. In addition, the convergence of the organization’s existing IT network with the operational technology (OT) network (e.g., manufacturing floors, energy grids, transportation systems, and other industrial control systems) expands the depth of security challenges and makes threat remediation remarkably more complex.
While IT and OT were once separate networks, they’re now simply different environments within a single extended network ‒ but by no means are they the same! The architectures, operational needs, platforms, and protocols are vastly different for each of them, which drive radically different security needs for each of them. As a result, security architectures, solutions, and policies that have proven effective for years in the IT world often don’t apply in OT environments, so attempting to enforce consistent security policies across the extended network is doomed for failure.
Protecting data confidentiality is IT’s primary concern, so when faced with a threat, their immediate response is to quarantine or shut down the affected system. But OT runs critical, 24x7 processes, so data availability is their primary concern. Shutting down these processes can cost the organization millions of dollars, so the cost of remediation may be greater than simply dealing with the aftermath of an infection. In addition, because OT is a human-based operation in what can be dangerous working conditions, their focus is on the safety of their operation as well as their employees. As a result of these main differences, the two groups approach security in completely different ways. While IT uses a variety of cybersecurity controls to defend the network against attack and to protect data confidentiality, OT views security more in terms of secure physical access, as well as operational and personnel safety.
Securing IoT networks must go beyond today’s thinking. Rather than focusing on the individual security devices, they need to be networked, so that they can work together to produce comprehensive, actionable security intelligence. By combining numerous systems, including cyber and physical security solutions, IoT-enabled security can improve employee safety and protect the entire system from the outside, as well as the inside. As a best practice, IT should maintain centralized management over the entire security solution, but with a high level of understanding of the specific needs of OT. Based on that understanding, they need to enforce differentiated security policies to meet those specific needs, and provide localized control over critical OT systems.
At the end of the day, IT and OT need to work together for the common good of the entire IoT implementation – thereby driving truly pervasive, customized security across the extended network.
Want to learn about the part Big Data plays in your overall security plan, and how Cisco can help organizations deliver the security they need to succeed in the IoT and IoE eras? Join us for a webcast at 9 AM Pacific time on October 21st entitled ‘Unlock Your Competitive Edge with Cisco Big Data and Analytics Solutions.’ #UnlockBigData
Tags: Big Data, Cisco, cyber-physical security, cybersecurity, Internet of Everything, internet of things, IoE, IoT, physical security, security
Please welcome Donald Graham, Practice Advisor, Manufacturing & Energy Practice, Business Transformation Group to the Cisco Energy Blog.
Donald Graham, Practice Advisor
Manufacturing & Energy Practice
Business Transformation Group
I am pleased to introduce Donald Graham, a Sr. Vertical Practice Advisor in Cisco’s Business Transformation Group, to the Cisco Energy Blog. I his role Donald is responsible for helping to catalyze and accelerate customer business impact from technology investment across the Utilities and Smart Grid Practice. He draws upon 20 years of private and public sector experience where he assisted companies through development of technology transformation strategies. His areas of expertise includes; Internet of Things (IoT), Smart Grid and Utilities, Security, Workforce enablement, Organization Transformation, and Business/IT Alignment.
Before joining Cisco Systems, Donald worked at IBM Global Services, where he assisted Fortune 500 clients, such as HSBC, Gore, New Zealand Diary and Citibank in developing global and business architectures for organizational transformation strategies.
He is a graduate of New Jersey Institute of Technology, BS, Industrial Engineering,a Cisco Certified Internetwork Expert (CCIE), a member of IEEE Power and Energy Society and Marine Corps veteran.
He has presented on a wide range of Technology and Business events such as:
We look forward to his industry insights and thought leadership. Welcome Donald!
Tags: Btx, Business Transformation Group, Cisco, donald graham, Energy, utilities
Rijksmuseum in the Netherlands is one of the top 10 art and history museums in the world.
We live in an era where information is available in the palm of our hands and traditional institutions such as museums are inevitably facing the consequences of this. Even though the museum dates back to the 1800′s with artifacts from the middle ages, they have embraced modern technology to adapt to the changing landscape. This was as a matter of survival considering the competition from other institutions.
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Tags: 802.11ac, byod, Cisco, mobile, mobility, small business, technology, wifi, wireless