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A Year in Review. Big Data and Analytics 2015. 3rd Generation Platforms, World Record Performance, and Expanding Partnerships

My goodness… Were we ever busy in 2015! Our Cisco Big Data & Analytics teams executed and delivered a tremendous body of work with several key accomplishments these past 12 months. All of our activities – across all of our teams – was focused on delivering to you leading innovation, with industry leading performance & scalability, and offering flexibility via a variety of Big Data choices. Of course all of it based on Cisco UCS, Nexus, and ACI. Let’s take a look at some of the highlights:

Platform

We introduced throughout 2015 various versions of our 3rd generation Big Data architecture. The solution, Cisco’s UCS Integrated Infrastructure for Big Data, integrates our industry-leading computing, network, and management capabilities into a unified fabric-based architecture. Packaged as a Cisco Validated Designs (CVD) our architecture supports the leading Hadoop distributions: Cloudera, Hortonworks, IBM, and MapR. Our Big Data CVDs provide you peace of mind as they are tested, validated, and supported. Take a peak at our Big Data CVDs here and see how they can expedite your Hadoop projects and drive operational efficiency.

Performance Read More »

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3 Ways Santa’s Store Helpers are Making Shopping Easier this Holiday Season

Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge.

Here are three ways the role of the sales associate is changing:

#1: The sales associate is now your product and inventory expert.

It’s shocking to think that today only 30% of employee time is spent on customer service. To allow sales associates to spend more time with customers and provide a better shopper experience, stores are asking associates to evolve from clerk to expert. In this new role, associates are providing more value to customers by saving them time and helping them make better decisions.

Blog2_1 Read More »

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Partner Success Strategies: How to Automate and Digitize Customer Engagement

A digital transformation is already upon us.  Customer buying behavior is dramatically different than it was 10 years ago.  If you haven’t adapted already, growing your business may require big shifts in the way you do business.

It’s no surprise that your customers prefer to do business online.  They are buying more online services, subscriptions, and cloud-based solutions than ever before. This digitization in buying behavior means fewer phone calls and less face time, which can make it difficult to differentiate from your competitors and provide the extraordinary customer experience that consumers have come to expect. While on the surface, these trends may seem like an obstacle to growth, forward-thinking organizations are taking advantage of the digital shift, modernizing their customer engagement model, improving customer retention and growing revenues.

The Cisco Global Customer Success (GCS) organization has been hard at work developing a model for customer engagement that puts our partners front and center in the digital sales process, making it easier for you to sell—and easier for your customers to buy in a digital world. Unifying people, process, analytics, and automation, this proven methodology not only simplifies sales, but also helps to create customers for life. If that sounds too good to be true, or too complex for your business, then you’ll want to attend our January 19 webinar, “How to Automate and Digitize Customer Engagement.”

You’ll learn how data-driven, automated selling motions can help you connect more effectively with your customers throughout their journey with you—from the moment a product or service is purchased; to the point that it is adopted; and across the important upsell, cross-sell, renew, and refresh phases. Through an intelligent approach to digital engagement, you’ll be in position to reach out to the right customers at the right time with the right offers throughout each of these stages. You’ll also discover untapped opportunities, along with new ways to scale your sales practice, reduce costs, and gain greater profitability.

Most importantly, with the right digital strategies and tools, you can help your clients achieve stronger business outcomes, which means they’ll increase their trust in you.

Ready to hear more? Sign up for our January 19 Customer Success Talks webinar.

Webinar Details

Webinar Title:           How to Automate and Digitize Customer Engagement

Date and Time:         January 19, 11:00am PT

Register:                    Register Today

Key Takeaways

  • Learn how to use digital engagement to nurture sales throughout all phases of the customer journey;
  • Harness the power of data to identify new sales and renewal opportunities and proactively address them with your clients;
  • Improve product and services adoption to help customers get the most value out of their Cisco investments;
  • Scale your business, reduce costs, and increase profits through the use of strategic new tools

 

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SX10 and Spark: A Connection in the Cloud

Just a few weeks ago, I wrote about a Wainhouse review that evaluated the ease of use and deployment, and cost efficiency of the Cisco SX10 Quick Set for small group video meetings. I wouldn’t have thought when we introduced the SX10 a few years back that we would be able to do even more to reduce cost and simplify deployment, but we have. And we’ve done it with a connection in the cloud.

At our annual Collaboration Summit this week, we announced the new Cisco Spark Service, which will deliver messaging, meetings and call capabilities hosted in the Cisco Collaboration Cloud. As part of this development, the SX10 will be the first endpoint to be cloud-registered. It will also debut new intelligent software – the Spark Room OS software platform – to make the SX10 and other video endpoints even easier to install, use and maintain. Spark Room OS will be the operating system software for all video endpoints that connect to the Cisco Spark service in the cloud.

The SX10, together with Spark Service, will allow us to make another leap in bringing business class video to growing businesses by significantly lowering the threshold and cost of video adoption as well as improving the user experience. If you didn’t get a chance to see Rowan’s keynote at Collaboration Summit, I invite you to view it for an impressive demo of the SX10 registered to Spark.

Lowering threshold and cost of video adoption. Today, less than 7% of conference rooms are video enabled. This is because Read More »

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The New Cisco Network Convergence System 1000 Series

Guest Blog by Leonard Luna, Marketing ManagerLeonard Crop at PONC 051215

Cisco recently announced a new solution that will be instrumental in the network digitization transformation era: Software Innovations for Cloud Scale Networking. These enable service providers and web companies to deliver cloud applications with greater agility, automation and simplicity, while reducing the operational cost of the networks that support them. Integral to this solution, Cisco introduced three new platform series to its Network Convergence System (NCS) family of solutions: two new small-form-factor, high density routers designed to efficiently scale between data centers and large enterprise, web and service provider WAN and aggregation networks – the NCS 5000 and NCS 5500 series, and a third transport solution, the industry’s first 1 Terabit per rack unit (RU) optical platform – the NCS 1000 Data Center Interconnect series.

Digitization – the digital transformation of processes across enterprises, small and medium businesses, and all the way out to the consumer, is having a profound effect on the overall service provider business and their network architectures. According to Read More »

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