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How Can Satellite Service Providers Deliver At The Speed Of The Web?

In the go-go-go marketplace that is pay television, one of the most important raw ingredients for success is the ability to rapidly respond to competitive interlopers of all stripes — online and over-the-top, in addition to the “known” / traditional video purveyors. This is particularly true for satellite video providers. Their ability to quickly upgrade the installed base of consumer premise equipment (CPE), and all the associated services, is somewhat trickier than their competitors, for many reason reasons.

Most of the installed base of boxes lacks a two-way or “return” channel, and where there is one, it doesn’t necessarily operate in a “managed” environment. Meaning the satellite provider doesn’t control it, and there is no guarantee of connectivity.

So how can satellite-based service providers efficiently build Read More »

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What’s In Store for Satellite Video Purveyors at CES?

Amid the technological sizzle at this week’s Consumer Electronics Show is a special line of equipment and services, developed entirely for satellite video providers. And, as you might expect, it’s a solution set being heavily fortified by the cloud.

That’s why a strong undercurrent this week in Las Vegas (and in our suite, at the Wynn), are the innovations that can infuse satellite video providers with agility. Innovations in content, user experience, and services, specifically.

In our suite, at the Wynn, we’ll have on hand everything Read More »

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We Have Moved! Join Us on the Collaboration Blog for Video Updates

This is not goodbye!

Video Collaboration is a big deal at Cisco, as you can probably tell from some of our recent announcements about the Cisco TelePresence IX5000 and the first non-transcoded video call between a WebRTC application and an existing video endpoint. We’re constantly working to make video easier for you to use and as collaborative as possible. In our quest to put users first, video at Cisco has become integrated with, and synonymous to Collaboration at Cisco. We want you to have a seamless collaboration experience, regardless of device or location.

So what am I getting at with all this? We’re archiving the Video blog as part of this effort for a holistic, seamless collaboration experience. Join us over on the Collaboration blog, where you can continue to get updates on what is going on with Video Collaboration in the industry and at Cisco.

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Mark Your Calendars and Meet Us in Milan to Network and Grow Your Business

We value our Partners and we’re always looking for ways to increase our collaboration and interaction with all of you. For our Solution Partners, we do this at Cisco Solution Partner Forum events, typically held the day before Cisco Live!™ begins.

This year, our event takes place on Monday, January 26, 2015, at Cisco Live Milan.  The Solution Partner Forum provides program members with networking opportunities, new program updates and useful resources. All of this is designed to help you accelerate your business growth and advance your partnership with Cisco.

Our one day agenda includes business sessions where we’ll start with a keynote presentation and then cover all the enhancements we’re making to the Solution Partner Program.  You’ll get a sneak peak at a new Solution Partner Program membership option designed to appeal to a broad set of potential program members. It offers easy requirements for entry, making the benefits of the Cisco Partner Ecosystem available to more businesses.

We’ll tell you ways you can take advantage of the Internet of Everything Innovation Centers.  Plus, our “Innovation Contest” will be revealed at the event. Read More »

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A Broad Partner Ecosystem is Pivotal To Delivering the Total Customer Experience

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement.

Customers’ expectations and demands are growing and changing rapidly. Customers today are different from yesterday. They want to be helped quickly, efficiently, and on their terms. Businesses must learn to successfully deliver against these customer expectations.

Cisco’s broad partner ecosystem plays a pivotal role in helping businesses achieve these desired outcomes. This includes delighting their customers, and winning (and keeping) new business. Cisco collaborates every day with hundreds of established partners who have a wealth of experience and expertise in the customer care industry and our solutions. As trusted advisors, Cisco’s channel partners are positioned to deliver unique value-add services.

Along with our partners, Cisco makes tremendous investments in our partner ecosystem and our shared momentum continues to build. We recently hosted Cisco Customer Collaboration Sales Summits in the Americas and in Europe, bringing together over a thousand partners, developers, and Cisco sales experts to learn and share best practices. Read More »

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