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The Internet of Everything is Personal for This Cisco Employee

Karen Miller Morris and her son, ChaseWhen you work at Cisco, the Internet of Everything (IoE) becomes more personal to each of us. However, for one Cisco employee, the Internet of Everything takes personal to a whole new level.

Just a few months ago, Karen Miller Morris had her “mom-ness” put to the test when she found out her 8-year-old son, Chase, was diagnosed with Type 1 Diabetes. Since Type 1 Diabetes is an auto-immune disorder, there wasn’t anything that Karen could change about Chase’s eating habits or exercise to help him. It meant monitoring and maintaining blood sugar levels through administering insulin for the rest of his life.

Her Cisco family was there to support her – she was able to take a month’s leave to make the changes needed –but as it turns out, the company was helping her in a way that’s uniquely Cisco.

“I thank Cisco engineers all the time for the contributions they make to the Internet of Everything,” Karen says. “If it wasn’t for the IoE mhealth (mobile health) solution I recently purchased, things would be a lot more dangerous for my son, and stressful for the people that love him.”

The cloud, the network, and the Internet of Everything (the networked connection of people, process, data, and things) make it possible for Karen to sleep at night.

Shortly after her son was diagnosed, a company called Dexcom came out with an IOE solution. She uses their continuous blood glucose monitor, which uses a sensor inserted into his arm that wirelessly communicates with a digital monitoring device (Continuous Glucose Monitor-CGM). That device shows what his blood glucose (BG) level is every 6 seconds. This data is then sent across networks into the cloud, which means she can see Chase’s BG level anytime, anywhere on her phone.

Karen, and “Team Chase” (a whole team of family members, nurses, teachers and friends) watch his numbers to ensure he’s in an optimal BG range. Plus, this IoE solution empowers Chase, and ensures all that he’s safe.

Karen’s sister also has Type 1 Diabetes, and she and their family didn’t have the technology advantage that Chase does. Parents of the past had to send their children to sleep with higher-than-optimal blood sugar numbers, so they wouldn’t get too low at night and end up in a coma – or worse. The trouble is, higher sugar numbers are also very dangerous over the longer term.

“I think about people who had to deal with this 40 years ago. They were living in the dark, making decisions without the data that we have today. This IOE solution helps us to ensure Chase lives a life where he can realize his dreams.”

That’s one of the many reasons Karen enjoys working at Cisco.

“I love working here, because it‘s like working for the U.N.,” Karen laughs. “We’re here for the good of all; to make sure that we’re helping researchers and companies that are doing these amazing things solve complex problems and provide ground-breaking solutions.”

Plus, she has a job that she says “if I was a millionaire, I would do it for free.” Her goal is to raise awareness about the technology careers of tomorrow. Not just encouraging college and high-school students; but, students as early as elementary school to get excited about tech, and the difference they can make (which is especially important for young girls when it comes to being intrigued by technology.)

Take, for example, her son Chase.

“He’s proud of his medical device and shows it to everyone,” Karen says. “It’s gotten him interested in becoming a young user experience designer. He thinks that instead of a negative alarm when his blood sugar drops, it should play a song like, ‘you’re going low.’ If he can make it cooler, maybe gamify it, he could make it better for the next kid that is faced with this challenge..”

Understanding the Internet of Everything, and getting kids excited about technology, starts with an inspiring story. Karen’s got hers, what’s yours? Share with us in comments!

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Solving Customer Problems with Flexible Solutions

I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew converged on my row it became clear they didn’t have enough food.

“Not a problem”, I thought to myself, “maybe they’ll get me some of the nicer food from the front of the plane!”

Nearly 45 minutes later, as my fellow passengers finished their meals and settled into a movie, there was still no food. But perhaps more frustrating – no one from the crew had talked to me about what was happening. If this had been a restaurant, I’d have got up and left. But at 35,000 feet I had nowhere to go.*

Fast forward about 72 hours…

I’m in a session at Cisco Live about how Cisco Midsize Business Solutions can power growing businesses. Seth Corriveau from SickKids Foundation was talking about how critical communication is to his organization. The SickKids Foundation is a midsized organization doing great work raising funds for SickKids hospital in Toronto.  They had been having real problems with poor-quality audio and dropped telephone calls. This was an issue for donors who call in to donate their own hard-earned cash to support the treatment of very ill children. Complaints were escalated to senior VPs at the Foundation weekly. Read More »

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How to Make Your In-Store Data Meaningful

As an omnichannel retailer, you are probably offering your products to shoppers both online and in brick-and-mortar stores. And, like most retailers, you are no doubt collecting online data and running detailed website analytics that help you track preferred products, pricing, shopper behavior, ratings, and so on.

But are you able to gather these same detailed metrics in your physical store, telling you why shoppers choose your store over your competitor’s? How to create a better experience on the floor? Or optimize staffing? Most importantly, are they helping you increase sales?

Until now, the answer to these questions has been “No,” simply because the technologies to gather such metrics weren’t available. It hasn’t been until now, the era of the Internet of Everything, when edge computing is available to gather and analyze the data that gives you a 360-degree view of your store.

Studies show that in-store analytics is a key area of innovation, which may allow retailers to gain up to 11 percent in value. Today’s in-store analytics tools should be able to do three things:

  • Integrate data from multiple services
  • Automate data collection processes
  • Analyze data to identify actionable insights

With these capabilities available, you can use the power of your investments in mobile technology, social media, and in-store applications to collect – and understand – more and more customer information.

Join us for an hour on Tuesday, July 14 at 10:00 am PT/1:00 pm ET for a webcast on “How to Make Your Data Meaningful: New Strategies for Improving In-Store Shopping Experiences and Retail Operations.” This free one-hour session will discuss:

  • Which in-store metrics generate real-time recommendations to boost operational efficiency
  • How analytics can help you offer hyper-relevant shopper experiences and forge enduring customer relationships
  • Use cases that demonstrate the outcomes of connecting data to decision making

Register Today. We’ll see you there!

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U.S. Army Builds Internet of Everything Infrastructure for the Fighting Force of Tomorrow

Every July, we celebrate on the 4th to commemorate the Continental Congress’ approval of the Declaration of Independence.  This year, the patriotic occasion reminded me of an event held last month when, together with United States Congresswoman Jackie Speier and the president of Sonim Technologies, Bob Plaschke, I announced a partnership with Sonim for the digital transformation of the communications systems supporting the U.S. Army training center in Fort Irwin (California).

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Carpe Diem – Seize the day! Inspiration from July’s Everyday Heroes of CiscoEWN

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Anuja SinghGuest Blog and Interview by Anuja Singh 

Welcome to our July edition of the monthly CEWN segment about role models. We all make resolutions and set goals to improve ourselves– but somewhere along the way, life interrupts our plans, we find ourselves juggling different priorities and invariably things get dropped. What you will find in this segment are experiences of some ordinary people who went on to achieve extraordinary results. Everyone featured in this series has faced challenges and opportunities that the rest of us can identify with. Let’s draw inspiration from the choices they made and aspire to the outcomes they created.

Milagros Bussi Millie is the Program Manager for the Cisco NYC Customer Experience Center.

Milagros Bussi
Millie is the Program Manager for the Cisco NYC Customer Experience Center.

Cisco Empowered Women’s Network (CEWN): Millie – I was fortunate to hear you tell your story, and it gave me goose bumps. Can you please share some of the early influences that shaped your life’s journey? Read More »

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