It is one thing to recognize cyber threats and their potential to disrupt entire companies, agencies and institutions. It is another thing to do something about it. In light of recent threats we cannot sit still and wait for the next one.
On February 18, I was honored to join Governor O’Malley, Senator Mikulski, NIST director Pat Gallagher, and Montgomery County Chief Executive Ike Leggett in the partnership agreement signing ceremony to expand the National Cybersecurity Center for Excellence in Montgomery County. Federal and Maryland officials signed the agreement with the National Institute of Standards and Technology in Gaithersburg to develop new cybersecurity technology and educational opportunities. Read More »
Tags: Cisco, cybersecurity, govtech, IT, NIST
Mobile World Congress 2014 continues this week in Barcelona with record attendances.
Many SP’s are exploring new ways to monetize their network investments, in an earlier posting some of these models were explored. Again this week these topics were again very much to the forefront with Service Providers actively discussing and exploring how to take the first steps to exploit this.
Hall 3 @ MWC Analytics:
The volume of traffic at the event was very large and as we can see in Hall 3 below, where Cisco along with a number of large companies are located, was very busy this morning. Read More »
Tags: analytics, App, application, business, Cisco, client, cmx, Conference, dashboard, data, device, event, Intelligence, LAN, location, location based services, location-based, mobile, mobile world congress, mobility, mwc, Service Provider, social media, SP, technology, traffic volume, twitter, wi-fi, wifi, wireless, wlan
Last month, Cisco announced new research that I find particularly exciting in my role of helping customers maximize value from their investments in collaboration, video, and mobility. “Internet of Everything: A $4.6 Trillion Public-Sector Opportunity,” the latest research and economic analysis by Cisco Consulting Services, calculates the value that the Internet of Everything (IoE) will create in the public sector worldwide from 2013 through 2022. According to Cisco, IoE will enable a global total of $19 trillion in Value at Stake over the coming decade — $4.6 trillion in public-sector value combined with the $14.4 trillion in private-sector value identified in related research last year.
IoE brings together people, process, data, and things to make networked connections more relevant and valuable than ever before. The civilian sector will drive $3.1 trillion of IoE’s value in the public sector, through increased revenue, reduced costs, and improvements to employee productivity and citizen experience. The remaining $1.5 trillion of IoE public sector Value at Stake will result from more effective military operations.
What excites me about this report is that 69 percent of the civilian public sector Value at Stake is powered by people-centric connections that can be enhanced by collaboration, video, and mobility technologies.
Read More »
Tags: Cisco, Cisco Consulting Services, Internet of Everything, IoE, public sector, Smart + Connected Communities, value at stake
The concept of the Customer Experience Center (CEC) is gaining attention in the customer care industry as the next logical step beyond the contact center. Although a precise definition of the CEC is still under debate, a good starting point is to think of it as a set of technologies and business processes that deliver (hopefully superior) customer experience management, which Gartner defines as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”
In the movie “Batman Begins“, Batman tells Rachel Dawes, “It’s not who I am underneath, but what I do that defines me.” This statement offers an alternate way to think about the CEC--by considering what it does. The emerging CEC encompasses Customer Collaboration by combining traditional contact center technology and processes with a range of collaboration technologies to empower businesses to forge deeper, more proactive relationships with their customers. As such, the CEC moves beyond the traditional channels of interaction of the “contact center” to embrace new media and access methods desired by consumers, including video, mobile, and the social web. Or the batphone.
The CEC has emerged because Read More »
Tags: batman, Cisco, collaboration, contact center, customer collaboration, customer experience
Cisco Partner Summit is quickly approaching. For me, deeply embroiled in the planning for the big event, I am counting down the days until I get to meet and interact with many of you in person. I can’t wait to put some faces with names I’ve worked with already during the past several months.
While the start of the event, on March 24, is still just over the horizon, let’s kick off this year’s Partner Summit season by giving you some information to prepare for the event.
First, I realize not all of you will be at the event in Las Vegas in person. I mean, this is the first Partner Summit where I’ll be attending too, but I have taken advantage of Virtual Partner Summit (VPS) each of my previous years with Cisco. I encourage you to do the same. Registration for VPS is open now, so be sure to sign up. We don’t want you to miss any of the event! Read More »
Tags: Cisco, ciscops14, partner, partner summit 2014, ps14