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Big Data. Big Opportunity. Real Simple: Practical Steps to Building Your Big Data Practice.

I talk to partners every day about the big data opportunity. We know that partners who sell UCS see dramatically larger deal sizes for big data opportunities.  We know all of this and still there is a lot of caution and skepticism from partners about jumping into this new world of big data and analytics.  I have heard comments from many partners, like:

  • “It’s just hype, another fad”
  • “I will ride this out and wait for the wave to pass and go on with business just like I always have”
  • “I am driving revenue and growing my business, why do I need to worry about this Big Data thing. I am not going to hire a “data scientist”!  I’m not even sure what I would do with one if I hired one!”

There is indeed is a lot of hype about big data and analytics today – it is everywhere. However, it is not a fad, and it is not going away. The world is moving to the Internet of Things (IoT) and the Internet of Everything (IoE), and big data is projected to be the next evolution of IT.

As IoT and IoE gain momentum, enterprises are deploying new data-creating sensor at the far reaches of their networks and billions of new connections are being made.  Cisco anticipates that 50 billion things will be connected by 2020.  Those connections are creating enormous amounts of data.  The ultimate success of IoT and IoE is all about being able to turn that data into insight.  Insights that drive organizational improvements such as delivering products faster, fueling higher productivity or predicting customer demand.  Big data and analytics is all about driving business outcomes from IoT and IoE. Read More »

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The Digital Vortex, Where Disruption Is Constant and Innovation Rules

Given the breakneck pace of technology change, business leaders can be forgiven for feeling as if they are living in a vortex. That’s because, in many ways, they are.

In a real vortex, rotational forces draw everything to the center, where objects collide and combine in unpredictable ways. To me, that sounds like business as usual in the Internet of Everything (IoE) era.

The Digital Vortex is the inevitable movement of industries toward a “digital center” in which business models, offerings, and value chains are digitized to the maximum extent possible. The result is “components” that can be readily combined to create new disruptions that blur the lines between industries.

Digital Disruption by Industry. Source: Global Center for Digital Business Transformation, 2015

Digital Disruption by Industry. Source: Global Center for Digital Business Transformation, 2015

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Digital Transformation in the Oil & Gas Industry: “Drill, Data, Drill!”

“Drill, baby, drill” makes for an easy mantra when it comes to energy exploration, but the oil and gas (O&G) industry moved past simply drilling long ago with the introduction of digital information processing. For example, integrated production modeling was introduced in the 1970s. With the recent turmoil in the energy industry, the stakes are even higher for O&G companies to work smarter and more efficiently. Forward-looking businesses are making the transition to true digital transformation, which requires the adoption of the Internet of Everything (IoE)—the networked connection of people, process, data, and things—throughout the entire O&G value chain. According to a recent Cisco study, of these four IoE elements, essential “data” is the component most in demand—and the element that needs the most improvement.

Survey respondents identified “data” as the area of IoE they need to improve most to drive insight and value.

Survey respondents identified “data” as the area of IoE they need to improve most to drive insight and value.

However, in many cases it’s not data that’s lacking; O&G firms are awash in data generated by sensors and machines spread throughout their far-flung operations. The struggle comes in capturing real-time operating data closest to the point it’s created, analyzing it in real-time and applying the results to improve functional and business capabilities. To capitalize on the wide range of data IoE generates, O&G firms must overcome three key challenges:

  • Automating the collection of data
  • Integrating data from multiple—and often far-flung—sources
  • Analyzing data to effectively identify actionable insights

Read More »

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Introducing Cisco Remote Expert Mobile

It seems like once a week I come across an article about how mobile devices will revolutionize customer care. To some degree, the articles all share a theme: “Make your life simpler with anytime anywhere access to… your bank, insurance provider, even a doctor.

These articles are chock-full of facts and figures. They tell us consumers prefer to access customer care via mobile devices. And they report that companies are in their infancy when it comes to implementing improvements to meet this demand.

(And can you believe it? I’m almost finished with the introduction and I haven’t dropped the most bodacious customer-care buzzword of all: omnichannel!)

So much has been written about omnichannel that I don’t think I can add much more. Other than: As a consumer, I want it!  I want the consistent customer care experience that omnichannel promises as I move from one channel to another.

But if I’m being honest, what I really want is a complete end-to-end experience on whatever channel I happen to be on.

My options are limited if I’m logged into my banking app on my iPad and I need live help. I could use my phone and call into a queue, or request a call back, or maybe even start a chat session. But how is this making my life simpler?  I still have to re-authenticate myself, maybe go through an IVR process, explain what I’m looking for… You get the picture. Read More »

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Spring PONC makes Triumphant Return to Dallas

leonard_lunaBy Leonard Luna, Senior Marketing Manager, Cisco Service Provider Solutions

Cisco’s Packet Optical Networking Conference (PONC) triumphantly returned to Dallas this past May after two consecutive years in San Jose. Over 270 members of the network operator community attended the ninth iteration of this annual event. The conference followed the traditional 3-day agenda:

  • Day-1: General Session presentations featuring Cisco leadership/experts, industry analyst and VIP customer presentations, with the Keynote delivered by Kelly Ahuja, Cisco SVP Service Provider Segment.
  • Day-2: Workshops – Attendees selected from 12 sessions covering a variety of solutions including packet, optical, SDN, EMS/NMS, orchestration, cloud, PON, transceiver technology, and segment routing.
  • Day-3: Exposition & Bonus Technical Sessions. A variety of over 10 live demonstrations were on display including 4 bonus technical sessions covering TDM migration, Optical Network Design, High Speed Optics, and Virtual Routers.

A diverse representation of providers attended the PONC including local, national and global providers, cable, educational, financial and government operators, system integrators and industry analysts. Many attendees have made Read More »

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