A phone system that doesn’t work means business lost. After all, if you can’t interact with customers and staff, productivity goes down while frustration goes up.
When Oticon, a company that manufactures and distributes hearing aids in the U.S., first met with Cisco Master Unified Communications Partner Alliant Technologies, their phone system left much to be desired. Some of the challenges included the system’s lack of scripting support and its inability to integrate with other applications.
In this video, we hear from Oticon IT Director Lars Anderson who talks about his experience with Alliant and the process of setting up the company’s entire Unified Communications and Contact Center.
What was it like working with Alliant and how can customers find partners in their area with the specialties they need? Keep reading… Read More »
A quick snapshot of @ciscodc at Sapphire -- As expected a lot of activities for this first day in Orlando.
On the front of the booth, we got a great audience as our speakers (see list of theater presentations) were covering numerous new capabilities developed by SAP and Cisco around intelligent automation, UCS , Flexpod or Vblock -- Well to be perfectly honest the Mini Cooper games were certainly very attractive as well -- Remember that you can participate to the contest through Twitter, even if you are not here in Orlando (see details here).
I spent part of my day videotaping partners and customers -- Great stories from SAP, Cisco and EMC customers such as Edison Mission Group, or from SAP, Cisco and NetApp (Flexpod) customers such as Chico State University -- “We reduce our footprint by 90% and have been able to move to a much better co-location facilities” ” Within 2 weeks, we were already up and running ” Expect to hear more from them in the following weeks as we will post these videos.
Today I want to highlight the presentation that Cisco Eric Robertson , will deliver at 12:00 pm [ Run Better 2 location] about Migration Path for Your Data Warehouse (see abstract) Eric spent a couple of minutes with me to reinforce in front of the camera the importance of this session, for SAP customers who are not on SAP BW7.3 , but want to take advantage right now of the SAP HANA environment . The Cisco solution is called Bridge Appliance and offers great potential -- Here is a 2mn summary from Eric
Last week at the Interop conference in Las Vegas Cisco announced the 2012 Global Cloud Networking Survey where more than 1300 IT professionals in 13 countries were polled to find out the top priorities and challenges they face when moving applications and services to the cloud. The survey was commissioned by Cisco and distributed by Insight Express and addressed a range of questions from what are the top applications considered for migration (Storage, ERP) and the role of the network in supporting a Cloud strategy.
Retailers today are considering cloud computing to support business agility and innovation. This include reducing the number of servers in the store and moving them to the cloud, optimizing data center computing resources and virtualizing desktop applications.
Some of the recent inquries to Cisco retail team have led to development of the following content that we hope will help you in your road to the cloud:
Going to Orlando and win a car! Sounds like going to Las Vegas!
IPad , Flip Videos and other little gadgets are cute, but this year Cisco, EMC and VCE are creating a buzz at SAPPHIRE 2012, with the opportunity to win a Mini Cooper (grand prize) or the value of a 1 day free rental of a Mini Cooper (twitter contests )
-Bridge contest :
Ok !Time to show your writing skills ! In fact no need to be physically at SAPPHIRE 2012 ! This contest is open to the virtual audience as well! This contest starts on Monday 14th 2012 at 8:00 am EST and ends up on Wednesday 16th at noon EST
All you need is to create a “bridge” between two amazing products: Cisco Unified Computing System and Mini Cooper – In other terms , identify a common positive attribute between the Mini Cooper and the Cisco Unified Computing System and send a tweet based on this example “Cisco UCS is like a Mini Cooper …… #sapphirenow #Ciscobooth1185
Follow #ciscobooth1185 and Retweet to vote for the best attribute of Cisco UCS and Mini Cooper
Based on the votes, we will select the best tweet and announce on Wednesday afternoon the winner of a 1 day rental of a Mini Cooper (value $250)
As Tweeps we are very creative and most of us like pictures (no kidding!) – For this contest you just have to stop on Cisco booth 1185 and borrow one of the Mini Mini Cooper (Mini Cooper toy) with a Cisco Logo for one hour , and take a picture on the show floor and tweet . We hope to see a lot of fun, artistic, if not crazy images. Don’t wait the last minute . There are only 25 toys on the booth !
This contest starts on Monday 14th 2012 at 10:30 am EST and ends up on Wednesday 16th at noon EST
Vote on Facebook or follow #ciscobooth11185 and retweet to vote for the best shot of the Mini Mini Cooper.
Based on the votes (crowd source) we will select the most popular picture and announce on Wednesday afternoon the winner of a 1 day rental of a Mini Cooper (value $250 )
The raffle for the grand prize is basically open to everybody attending the conference [except Cisco, EMC and VCE employees ]provided you show up on the Cisco booths (#1185) ready to participate to an easy game, which includes attending Cisco theater presentations (see list here) and visiting Cisco and partners booth for demos. Details of the rules are provided on the booth. The game starts on Monday 14th at 10:00 am EST on the exhibit floor .
So if you are these days at Sapphire, don’t miss this opportunity to learn and play at the same time, with the thrill to drive one of these easy going German cars…and if you still don’t know what is a mini Cooper, guess what ..there is one on the booth ! (but you will not be allowed to drive it on the show floor ..)
Or just check this funny video created by EMC- Who said that aMini Cooper is not roomy!
Carlos Dominguez from Cisco said it simply: the next generation is reinventing the rules. Globally, more people own a cell phone than a tooth brush. This made me think—many companies are having trouble understanding and adapting to an environment with Millennials (born 1982-2000, like me!). Are we prepared for the change that the “always on” generation (born after 2000) will bring? As children, they’re already having a huge impact. Carlos showed a video of a child that thought a magazine was broken because it didn’t respond to touch. It’s not surprising that the iPad is now the most popular toy for children.
Later in the day, Kim Celestre from Forrester Research and Jeremy Bromwell from Definition 6 spoke separately about a change from “media” to “social.” Technology is not always the star of the show anymore. It is simply a vehicle for interactions and communications. The focus has shifted from having technology to what that technology enables you to do.
Brian Solis from Altimeter Group continued the discussion with a presentation about Social Media Optimization (SMO) as the “new” Search Engine Optimization (SEO). He said that it is no longer his job to talk to you, but to talk through you, since in this new social environment, the audience has an audience of audiences that are all connected.