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John Lewis Changes the Face of Shop Operations by Using Video

When John Lewis, a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology. Within the retail industry, video collaboration has historically been regarded as a head-office capability, with the notion that video and mobile technology at the shop level were both too expensive to implement and too complex to use. This was an opportunity to prove otherwise and create a retail industry first.

 Maggie Porteous, head of at home for John Lewis, was challenged with helping the new teams get to know the new shop format and with bringing them together to share learnings and improve operations. And while she wanted the dispersed shop teams to be able to work together, frequent travel was time-consuming, costly, and, most important, meant time away from serving customers. 

 Working with John Lewis CIO Paul Coby, we chose two critical concepts to pilot for the core retail use cases:

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Cisco Diversity Allies ‘Come Out’

What is the role that allies can play in workplace inclusion? Most commonly used in the Lesbian, Gay, Bisexual and Transgender (“LGBT”) community, the term allies refers to those who don’t identify as LGBT, but who share a commitment to inclusion for all, and who are eager to contribute to corporate inclusion efforts by advocating on behalf of under-represented workplace communities.

On August 2nd,  Cisco is co-sponsoring a free webinar called Allies ‘Come Out:’ Allies Are Changing the Face of Workplace Diversity and Inclusion. Moderated by Jennifer Brown of JBC, the webinar is from 1:00 to 2:15 pm EST.

The panel of diversity and leadership professionals will discuss the important role that allies have played in civil rights movements and the work that is underway globally for human rights, dignity and respect. Learn about Read More »

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Get the Most from Telepresence with Cisco Unified Call Control

Ensuring seamless, secure connections over telepresence and video, Cisco Unified Call Control offers a scalable and pervasive collaboration solution. It includes the following:

  • Cisco Unified Communications Manager (CUCM), which delivers key aspects of core call control; and,
  • Cisco TelePresence Video Communication Server (VCS) Expressway, which enables advanced telepresence applications such as secure B2B communication, remote access and firewall traversal capabilities;
    • VCS Expressway also supports H.323 for interoperability and interworking to maximize customers’ investments.

Check out the video below from InfoComm 2012, where I  gave a short overview of how CUCM and VCS Expressway operate together to streamline and simplify the telepresence experience.

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The New Normal – How Mobile Operators Can Respond

Despite phenomenal growth in mobile devices and application – and seemingly insatiable consumer demand – many key players in the mobile industry are struggling.  This paradox – huge growth and customer demand, yet significant business and market challenges – is making it difficult for many companies in the mobile value chain to understand the key drivers that shaping the industry and the coming challenges and opportunities.  And, most important, they are searching for strategies that will lead to success.

Cisco’s Internet Business Solutions Group (IBSG) examines this phenomenon in a new paper published on the Service Provider Thought Leadership section of the IBSG website.  

Titled “The New Mobile World Order: Perspectives on the Future of the Mobile Industry”, this IBSG paper provides a perspective on the key disruptors and tipping points redefining mobility, while producing two plausible scenarios for the future of the mobile industry. These provide a framework enabling mobile operators to evaluate their futures and rationally assess strategic options. Read More »

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New Business Opportunities and Benefits of WebEx Social

With the recent updates to Cisco WebEx Social (formerly Cisco Quad), we’re more excited than ever before about the business opportunities and benefits of this enterprise collaboration platform.

As Cisco’s first customer, we in Cisco IT have been providing a perfect example of how Cisco WebEx Social can be successful in a global organization, with our internal deployment known as the Integrated Workforce Experience, or IWE.

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