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Wendy Bahr to Lead Cisco’s Americas Partner Organization

Today, I’d like to thank an old friend and welcome back a familiar face.

Jim Sherriff, the leader of the Americas Partner Organization and previously the US and Canada Partner Organization for the past two years, has accepted a new role working with Rob Lloyd on the Worldwide Sales Operations team.

Among other responsibilities, Jim will lead our global efforts to bring greater capabilities and efficiency to our sales process by assuming sales leadership for ACT (Accelerated Cisco Transformation). ACT is Cisco’s multi-year program to fuel growth by enhancing our operating model, ensuring world-class execution, efficiency, and ease of doing business. Jim will report directly to Rob Lloyd.

The Americas Partner Organization has made great strides in driving partner profitability under Jim’s direction through three key areas of focus: enabling partners to capture new markets faster, increasing customer segment impact, and driving improved operational efficiency.

Jim and his team initiated and led the “the 1% solution,” a series of initiatives to improve operational efficiency with early successes including the Audit Certification team that helps partners reduce the cost of re-certification, and introduction of The SELL (Sales Enablement Learning Lifecycle), a valuable resource for our partners to help them on-board and develop their sales professionals.

I’d like to thank him for his exceptional leadership and many contributions. He will be a great advocate for The Americas sales organization in his new role.

With Jim’s move to Worldwide Operations, I’m pleased to announce Wendy Bahr as our new SVP, Americas Partner Organization.

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Summary: John Lewis Changes the Face of Shop Operations by Using Video

When John Lewis (JL), a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology.

Working with John Lewis CIO Paul Coby, Cisco IBSG and JL picked two critical concepts to pilot for the core retail use cases:

  1.  High-definition, real-time video conferencing based in each store for communicating among the at home shops, and between the shops and head office
  2. A video portal for sharing and viewing videos on demand (via each shop’s PCs)

The pilot’s results proved the value and the business case for video in shops, including estimated annual savings of 28,000 man-hours across the eight shops, and estimated annual travel savings of 20 percent to date.

Read the full article John Lewis Changes the Face of Shop Operations by Using Video

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John Lewis Changes the Face of Shop Operations by Using Video

When John Lewis, a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology. Within the retail industry, video collaboration has historically been regarded as a head-office capability, with the notion that video and mobile technology at the shop level were both too expensive to implement and too complex to use. This was an opportunity to prove otherwise and create a retail industry first.

 Maggie Porteous, head of at home for John Lewis, was challenged with helping the new teams get to know the new shop format and with bringing them together to share learnings and improve operations. And while she wanted the dispersed shop teams to be able to work together, frequent travel was time-consuming, costly, and, most important, meant time away from serving customers. 

 Working with John Lewis CIO Paul Coby, we chose two critical concepts to pilot for the core retail use cases:

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Cisco Diversity Allies ‘Come Out’

July 27, 2012 at 12:23 pm PST

What is the role that allies can play in workplace inclusion? Most commonly used in the Lesbian, Gay, Bisexual and Transgender (“LGBT”) community, the term allies refers to those who don’t identify as LGBT, but who share a commitment to inclusion for all, and who are eager to contribute to corporate inclusion efforts by advocating on behalf of under-represented workplace communities.

On August 2nd,  Cisco is co-sponsoring a free webinar called Allies ‘Come Out:’ Allies Are Changing the Face of Workplace Diversity and Inclusion. Moderated by Jennifer Brown of JBC, the webinar is from 1:00 to 2:15 pm EST.

The panel of diversity and leadership professionals will discuss the important role that allies have played in civil rights movements and the work that is underway globally for human rights, dignity and respect. Learn about Read More »

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Get the Most from Telepresence with Cisco Unified Call Control

Ensuring seamless, secure connections over telepresence and video, Cisco Unified Call Control offers a scalable and pervasive collaboration solution. It includes the following:

  • Cisco Unified Communications Manager (CUCM), which delivers key aspects of core call control; and,
  • Cisco TelePresence Video Communication Server (VCS) Expressway, which enables advanced telepresence applications such as secure B2B communication, remote access and firewall traversal capabilities;
    • VCS Expressway also supports H.323 for interoperability and interworking to maximize customers’ investments.

Check out the video below from InfoComm 2012, where I  gave a short overview of how CUCM and VCS Expressway operate together to streamline and simplify the telepresence experience.

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