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The Post-PC Era and Collaboration in a mobile world: An Asia Pacific POV

Sometime yesterday, Cisco Jabber for the iPad went “live” on the iTunes App store. Normally, we don’t attach much fanfare around a B2B app but I believe we should take a moment to understand the importance of this milestone for the Post-PC era.

Cisco Jabber has been around for a while, enabling end-users the freedom to IM, conference and make video calls from a multitude of devices. Cisco Jabber for iPad now brings that capability to not only the market-leading tablet device but also to a platform where the HD video capabilities of Jabber really comes to life.

If you are a sceptic of the Post-PC era and think its nothing more than just a buzzword, let me attempt to convince you otherwise.

Collaboration on multiple devices, anytime, anyplace, is not just a pipedream. You could argue we have already arrived. Everyone is talking about Collaboration right now and rightly so, it’s everywhere. You can find it down at your local café, in our hospitals and in our schools. But what does this really mean in practice?

As collaboration moves into video, we will see a huge fundamental change in how organisations across Asia operate. With the use of broadband rolling out widely across the region and 4G networks around the corner, video will be widely available across the estimated 2,897 million mobile devices in Asia Pacific. These exciting developments will lead to some significant changes in how we communicate, work and travel. Teleconferences will soon seem old fashioned when you can use TelePresence and feel like you are the same room with people across the world, all thanks to video on high speed internet networks.

From collaboration in healthcare to collaborative educational tools and new technologies across the region, there are some fantastic examples of businesses and public sector organizations deploying innovative technology strategies to drive change across their organization.

I was excited to learn that the good folks at Monash University, Australia’s largest university are using video technology to provide virtual, real-time connections between medical students on work placement in rural Australia and teaching staff located at central campuses. Further afield in India, the Government of Madhya Pradesh in Sehor is deploying a pilot project that enables patients and doctors to meet each other virtually through collaborative technologies without having to commute long distances. Collaborative technology is changing our lives, saving time and resources, and ultimately leading to a more productive and efficient work force.

Asia Pacific is an exciting place to be doing business! Subscribe to this blog as I will continue to provide insight into the unique challenges which companies in Asia face and how collaboration technologies can help them overcome those challenges.  Connect with me as well on LinkedInLinkedIn or track this hash tag on Twitter #apjcjabber.

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There’s Money in Wi-Fi

The insatiable demand for smartphones, tablets, and other connected devices is generating staggering amounts of mobile data. As my previous blogs discussed, the use of Wi-Fi for Internet access is exploding as more mobile devices are Wi-Fi-enabled, the number of public hotspots expands, and user acceptance grows. Service providers (SPs) now realize Wi-Fi must be an important part of their strategy to manage growing data loads on their networks and meet increased customer expectations. While operators are learning to accept the role of Wi-Fi, they still struggle with ways to turn a “cost of doing business” into profitable business models. The Cisco Internet Business Solutions Group (IBSG) has consulted with leading SPs from around the world about new, innovative Wi-Fi business models that can provide a reasonable return on investment (ROI), as outlined in our paper, “Profiting From the Rise of Wi-Fi.”

To learn more about what consumers are doing with their mobile devices, and to test their response to the new Wi-Fi business models, Cisco IBSG recently conducted a survey of U.S. mobile users. Following are our top three findings related to monetization of Wi-Fi: Read More »

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City Re-Development Starts with Building Retrofits: What Happens When the World’s Top Building Owners and Managers Debate their Future?

More than 1600 delegates convened at the 2012 Every Building Conference & Expo two weeks ago in Seattle, hosted by Building Owners and Managers Association (BOMA) International. The conference gathered some of the industry’s best minds and biggest investors for three packed days of learning opportunities aimed at professionals representing all types of buildings.

As a BOMA Cornerstone Partner, Cisco participated in three sessions during the conference, each of which focused on the role of technology innovation in shaping the future of the real estate industry.  There’s good news coming out of Seattle: Connectivity is, thankfully, no longer building specific; it’s now all about the connectivity of neighborhoods and cities. Read More »

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Technology Innovation: Disrupt—or Be Disrupted

An explosion of new technologies is creating new winners and losers in nearly every industry. You only have to look at the changing fortunes of Apple and Hewlett-Packard in the personal computer/tablet arena over the last decade to see how innovation can propel one company into superstar status, while another becomes irrelevant in the same market space.

So how can companies gain and hold an edge in technology innovation? In an engagement with a major global manufacturer, Cisco IBSG identified three key factors in the product innovation process that companies must clearly understand and be able to orchestrate:

  • Technology Strategy: Develop a technology strategy based on internal and external scans of rapidly emerging capabilities. These should include an assessment of each technology’s ability to disrupt, its stage of incubation, differentiating factors, competitive alternatives, and identification of platform choices. Developing a business and technology architecture for how the technology fits into your company’s platform portfolio is a critical step in this analysis.
  • Ecosystem Management: Arrange and manage ecosystem partners by assessing the need for technologies to perform certain functions that extend beyond your own internal capabilities, such as the ability to connect to a broader environment. You will need to understand existing and future profit pools to validate partner choices. For example, providing “smart services,” such as analytics, can extend a product’s useful life and be the source of long-term profitability, for both you and the ecosystem partners that deliver them.
  • Market Interactions: Prepare and execute detailed plans for managing market interactions, from initial introduction through full-scale market management. This includes an ongoing analysis of customer reactions, portfolio management, media communications, and potential competitors.

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This Cloud is For Me

In my first job as a nurse manager every morning I was delivered a stack of interoffice envelopes.  Some mornings now when I open my email and find 40 messages have come in overnight, I think wistfully of those simpler days.  I could send a response and not hear about it again for at least a day.  Now, I can’t even read the next message before the one I just answered is back in my inbox.  And I still think whoever created mail groups must be the spawn of Satan for developing corporate sanctioned spam.

But I do love IM.  It might be the single most impactful tool to influence productivity ever.  I kept a tally one week and it saved me an average of 20 phone calls a day, or in real terms, 20 delays in getting my work done.  My friend Bethany told me the other day her company doesn’t use IM.  Are they nuts?! It is instant, focused collaboration without calling a meeting or picking up a phone.  I can go to Webex Connect, our IM tool, and instantly contact anyone in the company. Well maybe not John Chambers, but anyone else.  I will also know if this is not the time to interrupt them.   I’d give up my dishwasher before I would give up IM.

But it never occurred to me until this morning how much of the change in how I work was because of the cloud.  From the photos, music, Facebook, to email, IM and web conferences our day is comprised of many clouds.   One of the great things about working at Cisco is the abundance of data.  Global cloud traffic will increase 12-fold from 2010-2015.  And data center traffic will equal 4.6 quadrillion  emails by 2015.   I think most of that is in my Inbox.

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