“We’ve tried, it can’t be automated!” I’ve heard this more times than I can keep track of and if you read my previous blog you will know that I just do not agree. I have written about automation with Linux utilities, UCS PowerTool, AutoHotKey, Excel, etc… 99.999% of operations can be automated. So when a customer tells me that something cannot be automated I usually respond with “Have you tried …?”
Here is the scenario; the customer has an automated build process for ESX hosts. At the point where the host is ready to be connected to the Nexus 1000V the process becomes manual. The customer would like to use VMWare PowerCLI to migrate the host interface but the Cmdlet to retrieve Distributed Virtual Switches, Get-VirtualSwitch, just returns the DVS objects, there isn’t a Cmdlet to migrate the ESX vmnic interface.
Hold on a second, I know that VCenter knows about the Nexus 1000V because I see it in the interface. I know that VCenter can manipulate the Nexus 1000V because VCenter is where interface migration is done. I am fairly certain at this point that ESX interface migration from the VCenter vSwitch to the Nexus 1000V can be automated. But what to use to do it, there is no PowerCLI command like Set-ESXHostInterfaceToN1kv. This is typically where automation ends for many, sometimes you have to dive deep into the objects that the system manages and figure out what to do. Sometimes someone has already done a deep dive into something like what you are trying to do and maybe you can build off of their work.
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Tags: 1000V, automation, center, Cisco, data, infrastructure, nexus, PowerCLI, PowerShell, unified, VMware
We’re well into a great second day at NRF 2013! The Cisco team had a great day one on the show floor; our demos were in full swing, and we were happy to welcome new and old faces alike to booth #252. Our demos really seemed to resonate with retailers looking for innovative mobility solutions, ways to connect with their customers via remote experts, and new shopping experiences.
Kenneth and I enjoyed being in the middle of all the excitement, gathering insights from the day and discussing tips and trends with the industry’s finest. Check out a few of our photos below and be sure to click on them for preview videos of our demos. We’ll be sharing more in our next post!
Interior Inspirer Demo – Click Photo to Watch a Preview about the Demo!
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Tags: Cisco, demonstrations, NRF 2013, retail, technology
Cisco is pleased to be participating in the World Congress Telehealth Executive Summit on January 28-29 in San Diego, CA. This two-day conference targeted at senior executives in payer and provider organizations will feature insightful discussions on virtual care models for specialty services, primary care, follow ups and continuous monitoring.
One of the highlight sessions will feature Dr. Joe Peterson, CEO of Specialists on Call, the nation’s premier provider of specialty physician consultations delivered via telemedicine. Dr. Peterson will discuss the success of their telemedicine program which uses Cisco infrastructure and the Cisco TelePresence VX Clinical Assistant system to provide immediate 24/7/365 access to board-certified specialists.
Dr. Peterson’s session, Creating Commercial & Clinical Synergy: A Key to Unlocking the Value of Telemedicine will take place on Monday, January 28 at 4:00 pm, just before the closing keynote address. He will discuss how to unlock the value of telemedicine through blending clinical quality with strong financial foundations, business ethics and governance. He’ll also provide insights on how to bridge the gap between “white coats” and “suits” to strengthen a telemedicine program.
Luke Leininger, Cisco Telehealth Product Manager, will introduce Dr. Peterson. “I am thrilled to have the honor of introducing Dr. Joe Peterson at this important conference,” says Leininger. “Dr. Peterson is passionate about providing excellent specialist care to patients in all locations within a guaranteed 15-minute response time.”
The Cisco TelePresence VX Clinical Assistant is an easy-to-use, high-definition video collaboration system that is designed for mobility at the point of care. It is ideal for a variety of medical uses, including remote patient consultations, virtual care, and medical education.
Tags: Cisco, mobility, TelePresence, video
Here we are…just into the third week of 2013 and questions of how we will use social media in more strategic ways, or measure more effectively, or take our efforts to the next level are already heating up. Goals, aspirations, expectations, responsibilities, commitments…the list goes on. Is your head spinning yet?
While it may seem overwhelming, indeed these are important questions to ask ourselves as social media becomes even more integrated into the business structure and expands its value even further. While its easy to see the value social media can have for our businesses, brands, and even personal reputations, getting everyone who will be participating in the social stream up-to-speed on policies, best practices, and integrated strategies, can be the biggest challenge!
It helps to take a quick assessment of where we are currently with social media and then build the proper goals, efforts, monitoring, and measurement strategies from there. Here is a quick checklist of questions to ask ourselves:
- Does your organization have a social media policy in place and are all employees aware of it?
- Are your social media efforts integrated into the overall business or is it used for specific purposes?
- Can anyone participate in social media within the organization or is it the responsibility of select roles?
- How does your organization monitor social streams? And how are responses handled?
- Does your organization have an established measurement strategy? How are benchmarks created and what’s measured?
- Are members of management involved in the social streams?
- Do you feel your organization is maximizing the use of social media or do you feel there are areas of improvement?
These are just a sampling of questions to ask ourselves as gear up for the year. And though many of these questions are applicable to different types of organizations, the truth is that each organization’s social media needs, structure, and efforts are unique…not to mention their employees’ social media skill sets vary across the spectrum. Some organizations have an established footing in social media while others are in the ramp up phase.
To make these questions easier to answer and to help provide further social media insights, we would like to offer a new training program, open to Cisco customers. Whether organizations are new to social media or have established strategies, this new program offers the opportunity to:
- Become more proficient in social media
- Empower team members to use social media more effectively
- Receive guidance around developing internal training, policies, listening centers, and more
- Meet directly with Cisco social media subject matter experts
- Get an inside view of Cisco’s social media best practices
Here is a quick snapshot of the complimentary program offering:
Does this sound like a program that could benefit your organization? If so, we invite you to join us in the social conversation. Here is a link to more Cisco Social Media Training Program details. For those that are interested in getting started with customized one-on-one team training sessions, send an email to email@example.com.
I look forward to hearing your feedback to this post and getting the opportunity to work with you through this program!
Tags: #smtraining, Cisco, education, learning, social, social learning, social media, social media strategies, social networking, training
In the past year, we’ve seen how social, mobile and video have presented new opportunities to deepen the way companies and customers interact for more efficient and intelligent customer care. As we begin 2013, I wanted to offer up a few predictions on how technology innovations will continue to help organizations build strong relationships and better consumer experiences in 2013 and beyond.
This year, mobile and video will come together to simplify customer service interactions– As video is becoming commonplace, we’re seeing companies look for ways to bring in the right customer service expert instantly. Cisco is currently trialing technology to connect consumers with video experts via mobile devices both in-store or on the road. By pulling intuitive information based on location and what detail the customer has recently looked at on the web or mobile device, this technology will route customers to the right expert to help them get the additional detail they need in a simpler and more efficient manner. Imagine, accessing a paint or decorating expert with just one click in the paint aisle at your neighborhood hardware store or even while you’re outside painting your house.
In the next few years, marketing and customer service responsibilities will merge – Consumers are talking about brands all over the web in places like Twitter and Facebook, sites which have over 500 million and one billion active users respectively. Traditionally, social media has been owned by marketing but with people asking service questions in new social channels, companies will need to merge some of these responsibilities between the call center and marketing. Read More »
Tags: Cisco, collaboration, contact center, customer service, mobile, video