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Project Squared: You Asked, We Listened

When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things we heard to adjust the experience. We established several “listening posts” – ways for us to get feedback. Analytics and metrics were one way. Another way was a feedback capability right within the application. We encouraged our users to use the feedback feature to report problems, but to also make feature requests or generally tell us what they think.

Within a few weeks of launch, we already started to see some trends in the feedback we were receiving. The number one requested feature that we got – by a long shot – was the ability to leave a 1-1 room. For the engineering team, this was an unexpected request. Why do users want to leave a 1-1 room? After all, if a 1-1 room has no activity, it will downwards in the room list and you won’t see it anymore. So, what is the issue? Read More »

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The Story of Cisco Virtualized Managed Business Services: How Cisco Evolved its Engineering Teams To Revolutionize Service Provider Service Delivery

I’ll be boarding a flight to Barcelona for Mobile World Congress tomorrow knowing that this year’s event will be like no other for Cisco’s service provider business.

Over the past two years we’ve completely transformed our service provider engineering organization. We’ve overhauled our technology and services portfolio and, as you’ll see from a blitz of announcements we’ll make with world-leading telecommunications service providers next week, we continue to innovate, and customers really like the progress they’re seeing.

Clearly we’re building what they need, but the story of the past 24 months goes far beyond our portfolio. We’ve changed the way we operate. We have removed impediments to rapid innovation, and accelerated the creation of high-performing teams.

If those words sound familiar, then you probably know Agile software development. The principles of Agile have been applied at Cisco for a long while now.  However, what’s really changed in the past two years is summed well in something Agile pioneer Jeff Sutherland wrote in blog marking the 10th anniversary of the agile manifesto:

Individuals adapting to change is not enough. Organizations must be structured for Agile response. Failure to remove impediments that block progress destroys existing high-performing teams and prevents the formation of new high-performing teams.”

I couldn’t agree more. While Cisco was, and still is, structured well to deliver the best routing technology in the industry, we needed to improve our engineering and business structures to be able to dynamically deliver the software products and cloud services customers could use to rapidly implement new businesses models, and drive more profitable outcomes for their customers.

What we’ve done since 2012 represents a massive transformation. I give tremendous credit to Chief Development Officer Pankaj Patel and his Chief Technology Officer Dave Ward, and I’m extremely proud of the results we’re starting to achieve.

Read More »

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Cisco Partner Weekly Rewind – February 27, 2015

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

CRN announced their annual Channel Chiefs awards this week. Cisco was honored with six executives being named to this year’s list.

Bruce Klein kicked things off this week by congratulating the recipients. I followed up with short features on each of the named Channel Chiefs from Cisco. In case you missed it, there are short features this week on:

Join me in congratulating this year’s Channel Chiefs from Cisco!

Jimmy Kimmel debuts Wall of America

In case you missed Jimmy Kimmel’s show after the Oscars last Sunday, he introduced the “Wall of America.” Built by Cisco, the Wall of America is a giant video collaboration board he used to speak directly with people across America who watched the Academy Awards. For a more in-depth look at the Wall of America, check out Rowan Trollope’s blog Jimmy Kimmel Live Reimagines the Fane Experience with Cisco.

Check out the video and you can learn how to sign up to be on Jimmy’s show via Cisco’s Wall of America! Read More »

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Congratulations: Raja Sundaram Named a 2015 CRN Channel Chief

In Bruce’s blog to kick off the week, he mentioned that Raja Sundaram was one of the CRN Channel Chiefs for 2015. Raja is no stranger to the Cisco Partner Blog, having posted here on numerous occasions, with many more postings to come. As such, most of you know him well, but let’s take a closer look.

Raja Sundaram
Raja Sundaram has been with Cisco for 20 years. In that time he has handled numerous senior management roles that have all helped move him toward his role with the Worldwide Services Partner Organization.

His team develops and executes strategies that enable Cisco and its partners to deliver business outcomes for customers while profitably growing and transforming their business in the world of hybrid IT and Internet of Everything (IoE) software and solutions. Raja is responsible for Partner Go-to-Market Strategies, Programs, and Partner Development. Read More »

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Goldcorp Raises the Bar and Builds the ‘Mine of the Future’

Co-Authored by Patrick Gilbert, AeroScout Industrial 

The connection of people, process, data and things has propelled innovation across a variety of industries. Now, the Internet of Everything has gone underground, streamlining operations, maximizing production and enhancing safety practices for one of the world’s largest gold producers. In the Baie-James region of Northern Quebec, Goldcorp has incorporated Cisco’s Connected Mining solution, enabling them to create the ‘Mine of the Future’ at its Éléonore location. Read More »

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