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Cisco NRF 2013 – Improve Customer Service with Remote Experts

February 22, 2013 at 4:53 pm PST

In my previous blog, I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at NRF. This solution helps retailers catch, keep, and entice customers to buy and buy more.

This solution was explored in greater depth at NRF during our Big Ideas Session: Deliver Compelling Shopping and GREAT Customer Service with Interactive Technologies. This session focused on how delivering a compelling shopping experience and exceptional customer service with interactive technologies can help drive sales.  Attendees heard how interactive touch screens, digital signage, and video collaboration can help retailers delight and engage consumers, cost-effectively address shopper questions by using local and remote experts, and quickly convert in-store browsers into buyers.

Watch the video below to hear our session speakers provide a summary of this compelling Cisco Big Ideas Session:

For more information about Cisco Remote Expert Smart Solution for Retail please visit:   www.cisco.com/go/retail-remoteexpert

Read more about the solution in our Cisco Remote Expert Smart Solution for Retail Brochure.

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Mythbusters: Unified Access Edition: Part 4

There’s been a lot of buzz around our recent Cisco Unified Access Solution announcement. We understand there is also some confusion around what’s what, what’s required for Unified Access, and what the impact will be on IT.

In true Mythbuster fashion, let’s all discover why no myth is safe. Let’s do a quick recap of the series so far:

Myth 4: Cisco Unified Access is time consuming to deploy.

FALSE. The automated workflows, templates and best practices within Cisco Prime Infrastructure speeds up unified access infrastructure device configuration and deployment. Cisco ISE centralizes all business-focused policies, minimizing the need to align separate policies across wired, wireless and VPN for efficient policy definition and enforcement.

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Cisco Hospitality and MGM partner to deliver keynote at HTNG

As our team prepares to attend Hotel Technology Next Generation’s (HTNG) North American Conference next week in Atlanta, we are excited to have one of our very own as the keynote to really highlight Cisco’s leadership in the hospitality industry. Cisco’s Bob Friday, CTO, Wireless Networking Group, will be joined by our partner John Bollen, MGM resorts VP of IT to discuss key trends in the industry and specifically at MGM. They will discuss guest needs and demands, how to turn the mobile opportunity into revenue, and the vision of the industry and where it is going.

The keynote will hit on all the imperatives that Cisco Hospitality is driving citing Cisco’s recent Wi-Fi installation at MGM Resorts as a key example. Together, the pair will discuss how certain trends are impacting both Cisco and MGM solutions developments, investments and more. With Bob Friday’s experience in mobility, he will also address what he is seeing in other industries and how it can be applied to hospitality.

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Cisco and Singlewire Bring New Paging Capabilities to Cisco Unified Communications Manager

February 21, 2013 at 9:02 am PST

Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders.  This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM.  We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way.  Details are outlined in Singlewire’s press release, which can be found here.

Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries.  We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit.  Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.

The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:

  • Pre-recorded/scheduled broadcasts, such as school bells or shift changes
  • Notification to Jabber IM users
  • Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
  • Integration to existing overhead paging systems and IP Speakers
  • 911/emergency call monitoring, alerting and recording

With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »

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Mythbusters: Unified Access Edition: Part 3

There’s been a lot of buzz around our recent Cisco Unified Access Solution announcement. We understand there is also some confusion around what’s what, what’s required for Unified Access, and what the impact will be on IT.

In true Mythbuster fashion, let’s all discover why no myth is safe – through a 5-part series of posts. Part 1 debunked the myth that a move to Cisco Unified Access solution requires the complete replacement of the existing access switch infrastructure. Yesterday in Part 2, we showed that the Cisco Unified Access Solution will NOT negatively impact network and application performance.

Myth 3: The Cisco Unified Access solution is complex and expensive to adopt.

False. The Cisco UnifiedAccess solution is rooted in delivering One Policy, One Management, One Network to simplify the network infrastructure, how it is managed and how policies are defined and enforced.

Read More »

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