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Running a Collaboration Program is More than just the Technology

“We already have program management,” is a typical statement I hear when speaking with a customer about collaboration program management.  The unfortunate truth is, most organizations do not have formal program management or know how to effectively manage a Collaboration specific Program.

Instead, when talking about program management you should ask “Why is a collaboration program different and what should I consider?”  Here are a few explanations:

There are many misconceptions about Collaboration Programs, but one of the biggest, and potentially most impactful, is that you only need to focus on the technology design and build.  I can tell you from my experience in running many programs; a successful collaboration program requires a lot more than a successful technology implementation.

I’m not going to bore you with the formal definition of a program and how it differs from a project, but I will tell you that a successful collaboration program typically includes several non-technology projects (component projects) that must be planned and managed in order for the collaboration technology to be deemed a success.  Examples include operational readiness, organizational change management, migration readiness, and more.  Many times, programs fail to identify and manage these component projects.  As a result, the collaboration program slows, business cases fail, ROI isn’t realized, adoption lags, issues arise, and satisfaction declines.

On the other hand, I have personally managed programs where these component projects were properly managed at many large enterprise, commercial, service provider, and government customers.  The positive impacts of following the Collaboration Program Management best practices were obvious and tangible.  The below metrics are some of the major documented impacts.

Steven harriett collab blog _ program management 1_17_14

The impact of “doing it right” Read More »

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Are Small Cells and Wi-Fi Networks Complimentary or Competitive?

As an industry, we are starting to see a convergence of small cells and Wi-Fi to help solve coverage, capacity, and spectrum issues in our increasingly connected, mobile-dominated world. Today more than ever, mobile operators are increasingly realizing that Wi-Fi and small cells must be part of their traditional licensed network in order to realize the future of mobility.

This topic was especially evident during last month’s Small Cell Americas conference in Dallas, Texas. During the conference, I had the opportunity to discuss how small cells and Wi-Fi can work together, which proved especially timely as the Dallas conference also marked the launch by the Small Cell Forum of their Enterprise Release, comprising  of 25 documents to help overcome barriers to small cell deployment in the enterprise. Release Two: Enterprise is the result of over nine months of hard work by the Forum and its members!

As small cells and Wi-Fi bring corporate networks and mobile networks closer to each other, IT leaders and service providers are increasingly asking questions about how the convergence of small cells and Wi-Fi coexist, from a product, architecture and business model perspective. Some common questions include: Read More »

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Securing the Future Enterprise

This blog post is part three of a three-part series discussing how organizations can address mobile security concerns through an architectural approach to mobility. The first post discusses how next-gen Wi-Fi models will pave the way for secure mobility. The second post highlights the risks versus the rewards of mobility.

Providing corporate network access via mobile devices is nothing new to today’s IT administrators. However, the future of BYOD and mobility will change as rising generations expect and demand more seamless and secure connectivity. Recently Tab Times editor Doug Drinkwater shared a similar idea: BYOD is still in an early phase with plenty of new challenges and opportunities ahead.

In this last installment of this security and mobility series, I’ll discuss why BYOD policies will change and outline how C-level executives can leverage employees as solution drivers in order to solidify the future of mobility within their organization. Read More »

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Register Now to Attend the Cisco Connected Health Summit at HIMSS14

On February 25, Cisco will sponsor the 7th Annual Community for Connected Health Summit during the HIMSS14 Annual Conference & Exhibition. This year’s agenda promises to be the best one ever!

Customers from healthcare organizations can attend the Summit at no additional cost by registering for the HIMSS14 Annual Conference at the same time and using code CCCINVRegistration is required as seating is limited.

This is a half-day program and all sessions are included in the registration. Complimentary boxed lunch is also included.

Tuesday, February 25, 2014
10 a.m. – 2:00 p.m. (check-in at 9:30 a.m.)
Orange County Convention Center, Room W414
Orlando, FL

The agenda will feature these engaging presentations:

Welcome

Mike Haymaker

 

 
 

Mike Haymaker

Healthcare Marketing for the Americas
Cisco
 

A Fresh Look at Patient Engagement

Barbara Casey

 

 


Barbara Casey

Executive Director of Healthcare
Cisco
 

Connecting Retail Clinics and Pharmacies to the Medical Home

Troy Brennan

 

 


Dr. Troy Brennan

Executive Vice President and Chief Medical Officer
CVS

Transforming Care Delivery with Innovations in Wireless and Mobility

Ed Martinez

 

 


Ed Martinez

CIO
Miami Children’s Hospital

Customizing Care

Eric Dishman

 

 


Eric Dishman

Intel Fellow and General Manager of the Health & Life Sciences Group
Intel

After Eric Dishman’s presentation, there will be a giveaway, sponsored by Intel, of two Ultrabook™ systems. Must be present to win.

Register now

 

Co-sponsored by Intel®:

  Intel

 

Intel, the Intel Logo, Intel Inside, Intel Core, Ultrabook, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

This program is approved for up to 3.25 continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information & Management Systems (CPHIMS) and Certified Associate in Healthcare Information & Management Systems (CAHIMS).

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What’s on Cisco’s Technology Radar? Predictions for 2014 and Beyond

Will an ‘Internet of Everything’ shorten your commute in the morning? Are we at the beginning or the end of the SDN hype cycle? What exactly is ‘context aware’ computing? How will large format HDTV technology transform the way global teams work together? 

Just before the holidays, I had the pleasure of posing these and other questions to a distinguished panel of Cisco engineers, innovators and business leaders.

Susie Wee, VP and CTO, Networked Experiences, Lauren Cooney, Senior Director, Software Strategy , CTO and Architecture Office, David Ward, CTO of Engineering and Chief Architect and Maciej Kranz, VP of the Corporate Technology Group led a discussion inspired by the work of Cisco’s Technology Radar team.

Cisco’s Tech Radar brings together a network of 80+ scouts  to identify emerging technology trends and forecast their impact on business, governments, and everyday society through a five, ten and twenty-five years time frame. The findings inform Cisco’s engineering and corporate development strategy.

During the course of 90 minutes, our panel dissected as many of those trends as they could, from augmented collaboration to WebRTC; mega data centers to SDN; security and privacy to the Internet of Everything.  You can view some highlights of the discussion in the video below, or – if your New Year isn’t too busy yet – you can watch the entire Technology Radar 2014 program here.

Join the conversation #CiscoTechRadar

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