In any water cooler conversation or a fireside chat in Silicon Valley, it is impossible to avoid a conversation about technology. Unlike Real Estate, which used to share air time with Tech before the recession, Tech has weathered the storm. We love to talk Tech here in Silicon Valley and thanks to the very high standards of innovation in the neighborhood, there’s always something different to talk about.
Here’s what some of the most common discussions this week might look like…
iJill: “Did you check out the latest iPad?? Its Retina Display, packs more pixels than my HDTV”.
gJack: “Oh yeah?.. my Android tablet has far superior specs to yours, plus it gives me the freedom to root my OS and do what I want with it!”..
iJill: “But, there’s no comparison to the number of Apps I can install and your tablet apps are a joke!”
gJack:” You only get 16GB in your iPad whereas I can get 32GB or more for a lower price”
iJill: “ Yes, but your battery hardly lasts until you complete your blog post, while I am still engaging with my blog readers responding to comments via Disqus while listening to music” …..
By Carlos Cordero, Director, Service Provider Internet Business Solutions Group
Service providers (SPs) often face a number of service quality challenges. These challenges, more often than not, result from hardware failures, software bugs, network outages, packet loss, and capacity issues. The majority of these challenges may not be new, and may have already been resolved by SPs’ technology partners, or by other operators. Indeed, SPs could capture significant operational benefits simply by adopting well-established best practices.
However, adopting these best practices requires a proactive and open relationship between SPs and their technology partners. Without open cooperation, adopting these best practices and continuous improvement will always prove to be a challenge.
To explore the relationship between an SP’s culture and the adoption of best practices, I will be writing a series of articles on the SP360 blog covering operational and engineering best practices, challenges, and benchmarks observed in the course of working with major service providers worldwide. The specific topics I will cover include: operational practices such as testing, certification, engineering rules, go-live, and incident management; as well as organizational capabilities (planning, program management, culture, management practices, IP skillsets, and staffing levels).
Cisco’s contact center business is on a roll, as companies of all types and sizes embrace Customer Collaboration at an ever-increasing rate to forge deeper, more proactive relationships with their clients.
Today’s press release showcases three such companies-- CareCore National, Skowhegan Savings Bank, and AAA of Western and Central New York--who, although very different, are all transforming and growing their business with Customer Collaboration.
These companies highlight the widespread applicability and benefits of Customer Collaboration, which combines proven, traditional contact center technology with the power of social media, video, web 2.0 agent workspaces, and network-based recording to allow businesses to closely interact with customers in ways that were never before possible.
Each of these companies is different, with its own unique requirements for interacting with customers. But Customer Collaboration from Cisco offers something for all of them—a way for Skowhegan Savings Bank to connect with existing and prospective clients via Cisco SocialMiner and Cisco Unified Contact Center Express, a platform including Cisco Unified Contact Center Enterprise and Cisco MediaSense for CareCore National to deliver a better support experience for its physician clients, and an integration of Cisco Unified Contact Center Enterprise with workforce and quality management solutions for AAA of Western and Central New York to connect more efficiently with its growing customer base.
The Global Certification Team is proud to announce the FIPS 140-2 Crypto certification of the 6900 and 7900 Series IP Phones.
The phones received FIPS certificate #1647 for Models 6901 and 6911 and Certificate #1650 for 6921, 6941, 6945, and 6961. Finally the 7906G, 7911G, 7931G, 7941G, 7942G, 7945G, 7961G, 7961GE, 7962G, 7965G, 7970G, 7971G, 7971GE, and 7975G were awarded FIPS certificate #1689.
Take full advantage of converged voice and data networks while retaining the convenience and user-friendliness you expect from a business phone. Cisco Unified IP Phones can help improve productivity by meeting the needs of users throughout your organization. Advanced media endpoints in this innovative suite of Cisco Unified IP Phones enhance the end-user experience.
FIPS-140 is a US and Canadian government standard that specifies security requirements for cryptographic modules. A cryptographic module is defined as “the set of hardware, software, and/or firmware that implements approved security functions (including cryptographic algorithms and key generation) and is contained within the cryptographic boundary.” The cryptographic module is what is being validated.
When it came time to build a 370,000-square-foot, 72-bed healthcare facility featuring state-of-the-art services, the Chickasaw Nation had a number of important decisions to make. Among those were how to deliver excellence in medicine, tranquility, and healing to Chickasaws and other Native Americans.
Also important, according to Chuck Dougherty, CIO for the Chickasaw Nation, was providing reliable, seamless, and secure communications across its healthcare community. But technology wasn’t at the center of his decision.
In the video below, Dougherty explains how selecting to work with Presidio—a Cisco Master Security and UC Specialized Partner based in Greenbelt, Maryland—was less about technology and more about relationship building.
So what can you learn from Presidio about its commitment to customers? Read More »