This post is the first in a series where we’ll be featuring success stories from some of our partners on how they are helping customers achieve their goals by using Cisco technology. The author of this post is Kevin Kiser, Director of Marketing, Core BTS.
When you think of the “old boy’s club,” certain industries come to mind: insurance, legal, and finance, to name a few. Those industries also carry the stigma of belabored processes and aged tools. So, how then, can we—the partner community—bring the financial persona into the 21st century? We can start today by showing them the opportunities of tomorrow, in a three-step process.
Recently, teleportation through the use of TelePresence in the financial industry was the main focus of a Cisco print ad in Fast Company’s July/August issue. While the ad describes the ultimate benefits of the technology, the three-step process to bring the ad to life is evident in the continued success of New York’s North Country Savings Bank (NCSB), whose Cisco TelePresence initiative has brought it closer to its customers than ever before. You can learn more about how Core BTS and NCSB worked together to design, implement, and support key technology solutions to drive their business and enhance their customers’ experiences in the video below.
So, what is the three-step process partners can use today? Read More »
Online video is growing at a rapid — if not explosive — pace, with innovation and disruption spreading across all areas of the value chain. Some of the greatest innovation is currently occurring around multiscreen delivery and related services.
To better understand the climate for video consumption, in March, 2012 the Cisco Internet Business Solutions Group (IBSG) surveyed 1,152 U.S. broadband consumers between the ages of 13 and 75+ to gain a better understanding of how they watch video: their habits, preferences, and the devices they use.
The study found that consumers spend more time watching Internet video today than watching DVDs/Blu-ray Discs, video on demand (VoD), or live premium cable channels — and they want to watch streaming video across a variety of screens. In the future, multiscreen delivery will take on greater importance as laptops, tablets, and smartphones advance and become even better video devices.
The cloud is here and here to stay. No one expects a wholesale move to the cloud overnight, but I’ve been hearing recently from numerous customers whose journeys are well underway, and some common themes are emerging as businesses explore various deployment models. Business agility, flexibility and balance sheet liquidity will drive cloud adoption, and, as the popularity of hybrid models increases, users will demand a seamless end-user experience between the cloud and on-premise systems.
A few weeks ago, I included these themes in my predictions about the future of cloud collaboration. This week I had the chance to speak with two Cisco customers about why issues such as flexibility, cost savings and user experience drove them to deploy cloud collaboration technologies and other cloud solutions. Sheila Jordan, senior vice president, communication and collaboration IT, co-hosted the discussion with me and offered her insights from an IT perspective. She also recapped the discussion, sharing some specific tips for how IT managers can best take advantage of the cloud.
John Jackson, vice president of global infrastructure and vendor management for D+M Group, said that he can relate easily to the prediction about business agility, flexibility and cost when thinking back to his company’s decision to move to the cloud. D+M Group employs people in several different operating divisions around the world and grew through a series of acquisitions, leaving the company to globalize shared-services IT team that did not previously exist. Read More »
I led the demonstration of the Cisco Remote Expert Smart Solution for Retail in our booth. This solution transforms how you connect and interact with your customers. It offers a superior video and collaboration experience between shoppers and remote experts from any location within your store. It can help you entice shoppers to buy and more easily up-sell additional products and services while improving customer service.
Our retail customers were engaged and excited by this demo. Every time a live video call was placed to our Remote Expert in the booth, they immediately began discussing how this solution could be applied in their store environments to enhance the customer experience and train employees. Multiple customers returned to the demo several times, each time bringing different colleagues to re-experience the demo and discuss options for deploying it in their stores.
In a world where malware and advanced cyber threats are enterprises’ greatest concern, the need for innovation in security is at an all-time high. Mobility and cloud are drastically changing the IT security paradigm, and our attackers are radically increasing the sophistication of their attack methods. Cisco has been listening to our customers’ concerns and we are investing in threat intelligence and defense.
As part of our investment to strengthen the network with more analytics and intelligence to target today’s complex and disruptive threats, Cisco has announced the intent to acquire Cognitive Security, a privately held company headquartered in Prague, Czech Republic. Cognitive provides security software that is focused on applying artificial intelligence techniques to detect advanced cyber threats.
When Cognitive’s technology is combined with traditional firewalls, network security, content security, and Intrusion Detection and Prevention Systems, it provides a complete detection and mitigation solution that enables customers to protect against advanced attacks and zero day attacks in near real-time.
Why is this important? Well, think of this simple use case: An employee’s own personal device is infected outside the perimeter of the enterprise. Once the employee brings that device on to the network, the enterprise’s perimeter defense solution cannot protect against the threat because the device has already been infected. This can cause a full range of negative impacts on the enterprise and the data center. With Cognitive’s technology integrated in to existing security tools, unknown abnormal network behavior is quickly and automatically identified and subjected to further analysis and enforcement.
The Cognitive software will be integrated in to Cisco’s Security Intelligence Operations (SIO), bringing together global security intelligence from the cloud with local intelligence on a customer premise to protect against advanced cyber threats.
The acquisition of Cognitive supports Cisco’s focus and investment in security and is integral to all three key components of our security strategy: 1) Cloud-based threat intelligence and defense; 2) Common policy management and context; and 3) Network enforced policy – where we truly make the Network part of the security paradigm, as opposed to sticking yet another security “box” in the network and expecting it to do all the work for us.
I am delighted to welcome the Cognitive team to the Cisco family and look forward to working with them to ensure that we are delivering always on, integrated security that empowers our customers to realize the benefits of a mobile, cloud enabled business.