Cisco Blogs


Cisco Blog > Retail

It’s About Retail, Not Technology

Hello, and welcome to my inaugural blog! I am happy to be here sharing my thoughts and experiences with you, because I have to tell you: I have the coolest job in the world.

I’ve spent my entire life in retail, starting as a part-time worker while in school and moving up through merchandising and operations to regional vice president at Shopko Stores, Inc., overseeing the work of 12,000 employees. Over more than 20 years, I fell in love with the whole process of retail. When I was invited to work in the retail technology sector, it seemed a natural extension of the work I was already doing. Relatively few tech companies build their solutions around store needs – too often, they tend to focus on technology for technology’s sake. In fact, sometimes retailers do the same thing! I saw an opportunity to impact how vendors – and retailers – think about technologies that truly add value to the business.

Today’s trend toward mobility, or BYOD, is a great example. I’m sorry if this shocks you, but mobility without a strategy has no value at all for the retailer! I have seen stores invest in Wi-Fi networks while continuing to build cell-based apps – this despite Wi-Fi’s higher speeds, more flexible capabilities, and ability to improve the shopping and selling experience. They don’t want employees surfing the Internet, so they block employee access to the network and information that could help improve sales. They understand that shoppers are “showrooming” – sharing opinions and comparison shopping online from the store – but do not leverage the same behavior to promote products and analyze customer trends.

Mobility is a vehicle for improving the business, an extension of overall strategy. (You might like to check out this Lippis Report on “Monetizing Public Wi-Fi in Business to Consumer Relationships.”) I work with companies to help determine how to use such vehicles to define the customer experience, collect and manage large masses of data, and make store operations more efficient. I also help design the Cisco solutions that solve these retail business problems.

Join me on a journey to learn how stores are approaching, managing, and dealing with today’s innovations and how they are meeting customer needs. We’ll talk about how stores are using today’s systems, the most recent trends, the latest research, and how retailers are dealing with this very rapidly changing industry. Please get back to me with your own stories and questions in the comments section.

One more word: I love retail trivia! Comment if you know the answer to this question: What retailer in the country has the highest amount of sales per square foot of its stores?

Tags: , , , , , , , , ,

Ask The Futurist: “How Will the Internet of Everything Impact Teachers’ Roles in the Connected Classroom?”

Chalkboards. Textbooks.  Stacks of papers and folders. All of these items can make anyone a little nostalgic and remind us of our time in primary and secondary school. While basic fundamentals remain the same, classrooms are evolving. The reason? The Internet.

This year’s back-to-school season has sparked many conversations around the future of the classroom. Most parents have seen the workforce and everyday life evolve as the Internet of Everything (IoE) begins to connect more people, places, data, and things. Yet questions about IoE in the classroom persist. That’s why in today’s “Ask the Futurist” post, I take a deeper look at how the IoE will impact the classroom of the future.

Today’s question comes from Rob Coote, a systems analyst for a public K-12 school district in Northern Alberta, Canada. Here’s his two-part question:

Question: “How do you envision the future of the ‘connected classroom’ and one-to-one learning in K-12 education? How do you see this impacting or changing the teacher’s role?”

Read More »

Tags: , , , , , , , , , ,

Global Partner Marketing Blog Series Kicks Off

I’d like to welcome you to my new Global Partner Marketing (GPM) blog series. As vice president of Cisco’s GPM organization, I’m excited about our broad partner ecosystem and the goals we can accomplish together. This new blog will feature all the latest perspectives on Revenue Marketing; upcoming partner program launches including how to market the Internet of Everything (IoE); partner tools and resources; partner events; how to evolve and profit as Cisco continues the journey to being the number one IT company and much more!  Read More »

Tags: , , ,

The Fifth Step to Enterprise Mobility: Defending Your Data

This is the fifth post in a blog series featuring Vine-format videos focusing on the “Six Essential Steps for Unleashing the Power of Enterprise Mobility”. The first blog post discussing how to build a mobile structure can be found here. The second blog post highlighting the benefits going virtual can be found here. The third blog post focused on preparing enterprises for the division of devices can be found here. The fourth blog post focused on creating an app checkpoint can be found here

In a 2012 survey of IT executives and CEOs, nearly half of the companies that permit mobility and BYOD reported experiencing a data or security breach as a result of an employee-owned device accessing the corporate network. In addition, security concerns continue to remain a key issue for decision makers looking to deploy additional mobile solutions such as enterprise mobile apps, according to a recent article from IT Pro.

Careful planning can help enterprises manage security concerns and harness the power of mobility. Here’s a brief checklist to help organizations secure devices, data and the network:

Watch the video: http://youtu.be/k8ytncvjE7M

Watch the video: http://youtu.be/k8ytncvjE7M

1. IT Pushing of Capability Down to End Devices

 IT needs to be able to push capabilities down to end devices and access control for both on-premises and off-premises apps, while providing pull capabilities for users, so they can self-provision apps.

IT must have the ability to apply situational control policies (for example, for disabling cameras on mobile devices in order to protect on-premises company assets when employees and guests are on corporate premises or in restricted areas). Another must have? The ability to remotely locate, lock, and wipe devices should there be a theft or if an employee leaves the company. It is also essential to be able to automate geo-specific policies to control roaming costs when workers are out of country. Read More »

Tags: , , , , , , , , , , ,

What’s Next for the Internet of Everything and Cities?

Today’s cities are experiencing the emergence of a new imperative from public leaders and industries. “Digital urbanism” is rapidly becoming a central pillar for urban planners, architects, developers, and transportation providers, as well as in public service provision.

From a public leadership perspective, cities can be viewed as microcosms of the interconnected networks that make up the Internet of Everything (IoE). In fact, cities serve as “fertile ground” for realizing value from IoE.

Read More »

Tags: , , , , , ,