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Evolving to Cloud and Hybrid IT

For a while now, I’ve been promoting that partners need to adopt a Hybrid IT business model to be successful and stay competitive in a world with more market transitions, more technologies, and more customer choices than ever before.

Customers are consuming IT differently, and line-of-business decision makers have more and more influence on IT decisions. The Internet of Everything offers tremendous opportunity, but requires a new set of services and solutions than many of our partners have offered in the past.

A Hybrid IT business model requires partners to address these market transitions; to provide traditional IT (on premise) solutions, managed services, private/public/hybrid cloud services, packaged with professional services, and offered with different SLAs and consumption models.

Embracing this model opens new opportunities for partners. It may mean expanded reach. It may mean selling into a new vertical, a new geography, or addressing new business needs within an existing customer base.

At Cisco Live Milan this week, Cisco announced the expansion of the Cisco Cloud Portfolio  with the introduction of new products and services, including a new hybrid cloud solution, Cisco InterCloud. Cisco InterCloud aims at lowering the total cost of cloud ownership and creating new pathways to secure public, private and hybrid clouds. Read More »

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Cisco Ships Millionth IVR Port

Cisco achieved a major milestone in the interactive voice response (IVR) industry in December, 2013 as we shipped our one millionth IVR port.  This includes cumulative shipments of new ports of the award-winning Cisco Unified Customer Voice Portal, Cisco Unified IP-IVR, and IVR ports shipped with Cisco Unified Contact Center Express.  This achievement is all the more remarkable given that we’ve been in the IVR market for just ten years.  In that time we’ve also become (and remain) the world’s top IVR vendor–by a wide margin.

In addition to our success in the IVR market, Cisco continues to grow and lead in the contact center industry.  To date, we have shipped nearly 3 million contact center agent seats, providing front line business personnel with the resources needed to maintain relationships with customers.  Cisco shipped 900,000 seats in just the past two years, and over the last three years, Cisco has closed the market share gap with Avaya by nearly 10 points worldwide and by over 22 points in North America.

On average more than 2,600 businesses purchase Cisco Contact Center products each year, from small and medium-sized companies to very large enterprises in markets ranging from healthcare, finance, and education to communications, travel, entertainment, and retail.  Cisco Unified Contact Center solutions remain key components to managing multiple, simultaneous customer interactions over the phone, via real-time chat, web collaboration, social media, and email.

Our sustained success in IVR and contact center is a testament to our differentiated architecture, award-winning customer care solutions, a rich partner ecosystem, and a knowledgeable, energized sales force.

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Cisco Extended Care Improves Patient Engagement

Cisco’s new Extended Care Solution enables patient engagement and care team collaboration at any time and from anywhere including home, office and other remote locations.  Cisco Extended Care is a new browser-based health and wellness collaboration solution platform that features ad hoc and scheduled video consults, secure messaging, customizable pre-appointment questionnaires, a video library platform and the ability to manually capture readings from personal wellness devices.

Cisco Extended Care SolutionIn addition, the solution offers open application programming interfaces (APIs), enabling users to integrate with other third-party applications and environments, such as video workflow, into their existing patient portal solution, thus protecting existing investments.

“Cisco’s Extended Care solution offers our customers a new way to cater to patient wants and needs, ultimately providing patients with a better experience and increasing their engagement and involvement with their own care,” said David Plummer, general manager, Cisco’s Care-at-a-Distance Solutions. “By allowing patients and their care teams the opportunity to connect for both ad hoc and prescheduled video consults, and by providing secure messaging capabilities and online questionnaires, our hospital and clinic customers will be able to operate in a more efficient manner.”

A recent Cisco survey showed that nearly 74% of the 1,547 respondents were open to sharing medical information online, and the majority of those patients were comfortable with the idea of communicating with doctors using technology instead of seeing them in person. This shift in consumer attitude opens up new opportunities for hospitals and clinics to increase efficiency, while at the same time providing greater continuity of care, driving wellness education and potentially lowering the cost of care delivery. With new lines of communication and an increased dialogue between patients and doctors, hospitals can hope to see lower rates of readmittance.

If you are planning to attend HIMSS14 in February, be sure to visit the Cisco booth (#1453) to see first-hand how Cisco Extended Care can help your organization streamline and improve patient care.

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Wired or Wireless: Connect with Aironet 700W Series Access Points

Quality wireless is already considered a base expectation by consumers across industries. At Cisco we aim to provide our spectrum of customers with a whole range of high performing products, so they can select the product best suited for their organization. If you were to stop by the Enterprise Networking booth at Cisco Live Milan, you’d be able to examine our full portfolio of access points and notice that there are two that stand out from the others: the newly designed, 802.11ac integrated 3700 AP we introduced at Interop New York and one more, except this one can fit in your hand.

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We are pleased to announce Cisco Aironet 700W Series Access Point, a wall mounted wireless and wired integrated platform. 700W Series is the industry’s FIRST and ONLY dual radio, dual band 2.4/5 GHz Access Point with 4 GigE Ethernet ports for wired connectivity, like IP Phones, game consoles, entertainment devices or other connected devices. 700W Series can be powered either by Power over Ethernet (PoE) or by a local power adapter, while it also provides PoE out on one local port to power an additional connected device. Read More »

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Cisco Live Milan 2014 & CMX

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Cisco Live Milan 2014 kicked off this morning with an opening keynote by Rob Lloyd. During the session Rob shared Cisco’s  vision of the Internet of Everything, and explored the industry trends and technologies that are making that vision a reality. One of these areas is enabled by Cisco’s CMX solutions and our growing ecosystem of partners.

To illustrate how this vision is becoming a reality, a CMX demo was shown on stage. The demo related to a wine producer ( we are in Italy by the way..) who was able to engage with their customers via their mobile app. Enabling the customer find the particular wines they are interested in, interact with the wine maker, get location specific promotions and really deliver a highly personalized and location specific service.

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CMX at Cisco Live Day 1:

The whole venue has been designed and setup for WiFi location based services and CMX is running across the complete conference. Read More »

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