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For Mobile Carriers, Five Key Trends Promise Pain and Prospects

Mobile carriers face no shortage of pain points as new data streams create unprecedented and staggering amounts of information. But it is important to remember that pain points often arrive in tandem with new opportunities.

From my perspective, observing the driving forces shaping the mobile industry, five key trends stand out. All are laced with challenges and opportunities. And each represents a core element in an interconnected system that is pushing the entire marketplace forward, while demanding innovative breakthroughs in monetizing and optimizing data.

On February 25-28, I will be attending Mobile World Congress 2013 in Barcelona. This year’s event is expected to be the largest ever, with 1,500 exhibitors. I expect these five trends will be major sources of discussion:

  1. Video. We are already seeing the true inflection point in video where it becomes mainstream on multiple devices. The mobile and nomadic consumption of video—whether served by mobile carriers or localized Wi-Fi—is popular, commonplace, and growing rapidly. But video will completely reshape the demand side of the industry, creating enormous amounts of data. It threatens to load and clog networks, and it will demand new models for monetization.
  2. Accelerating connections. As the Read More »

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Mythbusters: Unified Access Edition: Part 5

There’s been a lot of buzz around our recent Cisco Unified Access Solution announcement. We understand there is also some confusion around what’s what, what’s required for Unified Access, and what the impact will be on IT.

In true Mythbuster fashion, let’s all discover why no myth is safe. Let’s review what we’ve covered in this blog series so far:

Now for our final myth to wrap up to series:

Myth 5: Efforts should focus on enabling and securing wireless, wired is dead.

PARTIALLY TRUE. It is true that wireless is being adopted at a rapid pace and IT must be conscious of this growth. However, there are many organizations that still rely on their wired infrastructure to support day-to-day activities. As pointed out in the recent Cisco Work Your Way Global Study 79% of end user respondents said they use a wired connection at work. In addition, organizations are also finding new ways to leverage the wired infrastructure to support devices such as security cameras, access systems and other non-traditional end devices. The increase in devices, both wired and wireless, are driving IT to find ways to unify and simplify how operations and the infrastructure support all devices. Cisco Unified Access does just that. It allows IT to meet this challenge by delivering common functionality across the wired and wireless network, including:

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Cisco NRF 2013 – Improve Customer Service with Remote Experts

February 22, 2013 at 4:53 pm PST

In my previous blog, I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at NRF. This solution helps retailers catch, keep, and entice customers to buy and buy more.

This solution was explored in greater depth at NRF during our Big Ideas Session: Deliver Compelling Shopping and GREAT Customer Service with Interactive Technologies. This session focused on how delivering a compelling shopping experience and exceptional customer service with interactive technologies can help drive sales.  Attendees heard how interactive touch screens, digital signage, and video collaboration can help retailers delight and engage consumers, cost-effectively address shopper questions by using local and remote experts, and quickly convert in-store browsers into buyers.

Watch the video below to hear our session speakers provide a summary of this compelling Cisco Big Ideas Session:

For more information about Cisco Remote Expert Smart Solution for Retail please visit:   www.cisco.com/go/retail-remoteexpert

Read more about the solution in our Cisco Remote Expert Smart Solution for Retail Brochure.

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Mythbusters: Unified Access Edition: Part 4

There’s been a lot of buzz around our recent Cisco Unified Access Solution announcement. We understand there is also some confusion around what’s what, what’s required for Unified Access, and what the impact will be on IT.

In true Mythbuster fashion, let’s all discover why no myth is safe. Let’s do a quick recap of the series so far:

Myth 4: Cisco Unified Access is time consuming to deploy.

FALSE. The automated workflows, templates and best practices within Cisco Prime Infrastructure speeds up unified access infrastructure device configuration and deployment. Cisco ISE centralizes all business-focused policies, minimizing the need to align separate policies across wired, wireless and VPN for efficient policy definition and enforcement.

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Cisco Hospitality and MGM partner to deliver keynote at HTNG

As our team prepares to attend Hotel Technology Next Generation’s (HTNG) North American Conference next week in Atlanta, we are excited to have one of our very own as the keynote to really highlight Cisco’s leadership in the hospitality industry. Cisco’s Bob Friday, CTO, Wireless Networking Group, will be joined by our partner John Bollen, MGM resorts VP of IT to discuss key trends in the industry and specifically at MGM. They will discuss guest needs and demands, how to turn the mobile opportunity into revenue, and the vision of the industry and where it is going.

The keynote will hit on all the imperatives that Cisco Hospitality is driving citing Cisco’s recent Wi-Fi installation at MGM Resorts as a key example. Together, the pair will discuss how certain trends are impacting both Cisco and MGM solutions developments, investments and more. With Bob Friday’s experience in mobility, he will also address what he is seeing in other industries and how it can be applied to hospitality.

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