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Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences

Ever step into a small-town “mom and pop” store? The owners seem to know everyone in the community, along with their individual needs, likes, dislikes, and current life situations.

It’s not easy to scale that kind of old-fashioned customer intimacy to a larger retail setting, online or off. But in the Internet of Everything (IoE) era, the same technology that is leading us headlong into the future may also help us take a step back. In the process, it may go far to improve customer experience and cement brand loyalty.

While IoE can’t conjure a kindly couple to help with a purchase, someday soon you may enter a store, bank branch, or car dealership and be guided through the steps of the process via your smart device. You’ll be greeted at the door with a personalized message. And while you’re browsing, talking to a salesperson, or engaging with an expert, you will receive content automatically to support your customer journey and your eventual buying decision. All of these suggestions will be rooted in your past purchases and browsing history, and reflect your individual needs, likes, dislikes, and current life situation (sound familiar?).

CustomerExperience

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5 Steps to Success: Encouraging Employee Social Media Engagement

Aristotle was spot on when he said, “The whole is greater than the sum of its parts.” This holds true when we look at the benefits of employee engagement in the socialsphere. Why not leverage your organization’s built-in social media army to evangelize the brand? Encouraging employee engagement across social channels on behalf of the brand seems to be a hot topic in social media these days.

Fast Company recently published how Cisco employees are contributing to the brand in their article, The Social Employee: The Secret Sauce that Cisco, Southwest Airlines and Adobe Use to Win.

Now the question is what are the steps for successfully encouraging employees to participate on behalf of a brand? In a recent Let’s Chat #Ciscosmt Twitter Chat we heard from Cisco’s Petra Neiger (@Petra1400) and Salesforce.com’s Jennifer Burnham (@JennyDBurnham), on ways to engage employees. In addition to their insightful tips, here’s my take on 5 steps to successfully encouraging employees to participate in the socialsphere:

Step 1: Training

  • It all starts here. Educate your employees with social media best practices, checklists, playbooks, toolkits, etc. Help your employees feel comfortable using social media on behalf of your brand. Interested in social media training? Check out our complimentary Cisco Social Media Training Program and follow the #ciscosmt hashtag. To request customized one-on-one team training sessions, email ciscosmtraining@external.cisco.com

Cisco Social Media Training Program Opportunity:

Step 2: Stretch Assignments

Once your employees have participated in training and are comfortable using social media best practices, create opportunities for their participation across multiple social channels. Leverage the masses to assist with social media campaigns, launches, events, etc. Even if social media is not their main role within your organization, develop these assignments as a great way to increase your program’s reach in addition to allowing employees to test out their new skill sets.

Step 3: Recognitions

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What motivates your employees? Is it a milestone badge, management recognition, or perhaps a prize of some sort? Knowing this will help you to motivate additional employee participation. Along the way, create incentive programs to entice your employees to participate. Adding an element of gamification and rewarding beneficial behaviors can go a long way.

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Cisco Closes Acquisition of Sourcefire; What Does that Mean to You?

Mobility, cloud and the Internet of Everything (IoE) continue to change IT security making point product solutions insufficient. The old model of having disparate products securing isolated areas simply won’t protect against the dynamic threats of today’s world. In the ever-growing world of the Internet of Everything (IoE) the number of attack vectors will only increase.  Today’s security solutions require a continuous approach that is much more automatic when handling security threats before, during and after an attack.

The good news for our partners is that the acquisition of Sourcefire is complete. With Sourcefire part of the Cisco family, we will provide partners with a broad portfolio of integrated solutions that deliver unmatched visibility and continuous advanced threat protection across the entire attack continuum, and partners can:

  • Work with one vendor to offer a wide range of industry leading security offerings;
  • Become or remain more competitive in the security space; and
  • Use the support of Cisco to build your security business Read More »

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Why is Cisco at SAP TechEd

4 years ago, Cisco introduced a revolutionary server platform called Unified Computing System or UCS. Since that time it has become the number 2 blade server in the world. At the same time UCS was introduced, Cisco also elevated their relationship with SAP. Cisco was one of the first hardware platform certified for SAP HANA. Cisco has also announced and is selling SAP solutions on the UCS platform in a variety of solutions, those being SAP on Vblock, SAP on FlexPod, SAP ERP on UCS, Precision Marketing for retail establishments on UCS, Suite on HANA on UCS, Sybase ASE on UCS. Cisco is also working very closely with SAP on their cloud solutions and how these solutions will benefit joint customers.

So what is Cisco doing at SAP TechEd in Las Vegas from Oct 21 through Oct 25.

Palazzo Congress Center, Las Vegas
Come visit Cisco at our booth #1000 and see firsthand how
Cisco delivers a complete compute platform for SAP Applications, including SAP HANA. In booth demonstrations will include:

SAP on FlexPod
SAP HANA
SAP and Hadoop
SAP on Vblock
SAP IT Process Automation by Cisco

Attend Cisco Speaking Sessions
Join us at SAP TechEd for Cisco speaking and expert
networking sessions. With topics including: What Is
The Real Value of HANA, SAP and Hadoop, UCS For SAP HANA, and more. For more information on speaking sessions, click here. We look forward to seeing
you at our sessions.

Meet with Cisco Experts at Booth 1000

Cisco executives and subject matter experts will be available to meet with you at SAP TechEd 2013. To schedule a meeting, please contact your Cisco representative.

Connect at our Customer Events

Make sure to join us for some fun as well. We will be hosting a Customer Reception with some of our partners, for additional information, please contact you local Cisco Account Executive.

We will also be hosting an Exclusive Customer Dinner at TAO. For details, please contact you local Cisco Account Executive.

For more information be sure to visit,
Cisco at SAP TechEd Las Vegas.

Join the Conversation on Cisco at SAP TechEd Las Vegas

Cisco UCS with
Intel® Xeon® processors
© 2013 Cisco and/or its affiliates. All rights reserved.
Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation
in the U.S. and/or other countries

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Top 7 Facts to Know about Cisco HD Experience Technology

Last week, we announced at Interop-NY  our newest Indoor Access Point, the Aironet 3700 Series. This access Point includes an integrated 802.11ac radio and is the first and only access point to support a 4×4 MIMO on 802.11ac. This latest Wi-Fi Standard will provide wireless networks better performance and coverage, and address the demand for client access including 802.11ac enabled clients.  Whether you are in Higher Education, K-12, Healthcare, Manufacturing, Retail or other verticals, we are seeing our customers across industries face the same challenges: more users coming onto the network, more users bringing more devices, more devices that are only wireless connectivity (no Ethernet port), more security, OS and application updates on each of those devices. All this drives the larger problem of high density.

Enter the Cisco HD Experience Technology. Available on the new Aironet 3700 Series Access Points, the Cisco High Density Experience or “HD Experience” Technology is a suite of solutions serving up a feature set designed specifically to alleviate the introduction of more clients, bandwidth hungry applications and high density network strain in order to provide an unparalleled user experience.

Here are the top 7 facts to know about Cisco HD Experience Technology:

1. HD Experience Technology is a suite of solutions only available on the AP3700 that helps  OPTIMIZE performance, mitigation, scalability and roaming for High Client Density networks

2. HD Experience is a hardware-based solution on a WiFi chipset designed BY and FOR CISCO. This is *not* software features based on merchant silicon WiFi chipset. HD Experience includes…

3. CleanAir 80 MHz, where Cisco fundamentally retooled the award-winning CleanAir technology to provide the same level of granularity and accuracy of RF interference detection and mitigation across 802.11ac’s 80 MHz bandwidth…but it also detects and mitigates for 802.11a/b/g/n clients as well. Read More »

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