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TC 6.2 Enhances Redundancy and Resiliency

I know it just seems like yesterday I was talking about the Cisco TelePresence TC 6.1 software update. But we are moving fast and at InfoComm 2013 we unveiled TC6.2 software release for Cisco TelePresence endpoints including the EX, MX and C Series as well as the Profile and SX20.

This latest release includes enhanced capabilities for redundancy and resiliency when registering endpoints directly to Cisco Unified Call Manager.  With this new system, calls can never be lost during a switch. Another great benefit is “active conference control”, where end-users now can take more control of their conference experience from the Cisco Touch User Interface, something that was previously only enabled by an administrator. Also, as part of Cisco’s strong architectural approach on interoperability we are adding support for H.264 SVC to our TC based endpoints. This means we can do native interoperability with other vendor’s solutions like Microsoft Lync 2013 and Polycom endpoints using the H.264 SVC standard.

These new features ensure the best user experience across Cisco TelePresence endpoints.

To hear about the latest enhancements to TC 6.2, watch the video below.

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Cisco CPAK Helps Win Best 100G Optical Product

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Cisco CPAK 100G LR-4 Transceiver

Although we introduced the Cisco CPAK 100G pluggable transceiver back in March at OFC/NFOEC, many people hadn’t yet seen our CMOS photonics technology from our acquisition of Lightwire back in 2012. As a result we had a lot of interest at the WDM Monaco event this week to learn more about the solution capable of lowering the space, power, and complexity of deploying 100 Gbps interfaces by up to 70%. So much interest in fact that we won the “Best Optical Product – 100G” award!

Cisco Wins Best 100G Product.

Cisco Wins Best 100G Product.

Some in the Read More »

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The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch

In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a bank.

Through these new organizational changes, banks are integrating new technology as part of their business processes to attract the more tech-savvy customers that desire choices and convenience when banking. Through Cisco’s Remote Expert solution, banks can meet these customer needs while making their business processes more cost and time-efficient and improving the customer experience. The Remote Expert solution enables virtual face-to-face meetings with high-definition audio and video.

RE Expert

Through Remote Expert’s integration with Cisco’s contact center, retail banks can leverage their existing database of enterprise-wide, skills-based information on the organization’s experts and make it available to customers at any time during business hours. Remote Expert allows a customer in the branch to find the right banking expert to meet their needs, including inquiries about annuities or questions specific to mortgage brokers.

Not only does Remote Expert enhance the bank’s existing channels and provide convenience for banking customers, it also reduces costs for all parties involved. Read More »

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Cisco First Publicly Announced Commercial Enterprise-class AP to Attain Wi-Fi Alliance 802.11ac Certification

Yesterday the Wi-Fi Alliance (WFA) launched their new certification program for 802.11ac Wi-Fi  to ensure that the devices have been tested to interoperate with other 802.11ac products and older Wi-Fi products. As a part of the launch, the WFA also announced a list of the first published 11ac certified products, which included the Cisco Aironet 3600 Series Access Point and the Cisco Aironet Access Point Module for 802.11ac.

3600_module

wificertThis makes us not only the first shipping Enterprise-class 802.11ac solution, but also the  first commercial 11ac access point with a published certification!

Why is this important? For those of you unfamiliar with the WFA, certification is important for ensuring interoperability with future 802.11ac enabled products. With the expected rapid adoption of 802.11ac clients in the form of laptops, tablets and smartphones, interoperability of all these devices can be ensured through WFA certification. Read More »

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How Are You Weathering Industry Storms? Five Ways To Help SPs Turn Disruption into Transformation

Service providers (SPs) have been wracked by wave after wave of disruption, creating new winners and losers on every front. Traditional carriers continue to look for ways to make up for lost voice revenues; over-the-top (OTT) players have redefined the ways video is delivered and consumed; exponential growth in mobile data traffic devours network capacity without creating comparable revenue; and new cloud services are transforming IT consumption and challenging old operating models. The industry is changing with whiplash speed—leaving service providers scrambling to get ahead of the next wave.

For years, the Cisco Internet Business Solutions Group has engaged with global and regional service providers to help them navigate and seize the opportunities afforded by industry disruptions. Now, as part of Cisco Consulting Services (CCS), we have identified key industry areas where SPs have transformative opportunities for new services, operations, and business models.

Five Areas of Opportunity for SP Growth and Transformation

Based on Cisco’s own market sensing of trends, tracking of customer behaviors and industry inflection points, and strategy engagements with leading SPs around the world, Cisco Consulting Services has developed unique expertise to help SPs address their challenges and capitalize on opportunities. We are specifically focused on transformative engagements with SPs in five key areas—helping them identify and address the strategic questions they need to answer to be successful: Read More »

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