This post was written by Molly Tschang, customer solutions director, advisory services, reflecting the teamwork started by 20+ members of Cisco’s New York City public sector team
Ten to fifteen percent of America’s homeless population is chronically homeless. Yet they utilize more than 50 percent of public resources available to help the homeless. Housing people permanently reconnects them to society and amounts to annual savings of US$30,000 to US$40,000 per family in New York City, money that could potentially support other city services.
Community Solutions is a leading social enterprise, assessing the roots of homelessness and addressing them with long-term solutions. Partnering with Community Solutions, Cisco’s New York City public sector team is tapping a broad range of Cisco’s assets--human and technology--to help end homelessness. At the same time, they are achieving the business aim of better understanding their customers’ mission and having greater, more meaningful impact as a business partner.
On June 11, Gary Moore, Cisco’s executive vice president and chief operating officer, announced the appointment of Edzard Overbeek to head the company’s Global Services Business. Today, I am delighted to announce that Jaime Vallés, currently senior vice president for Cisco’s Latin America theater, will be taking over from Edzard as the leader of our Asia Pacific, Japan and Greater China (APJC) region. Jaime will assume the position with effect of August 1, 2012 and will be based in Singapore.
Asia Pacific, Japan and Greater China represent a huge opportunity for future growth and innovation for Cisco. We are pleased to have identified such a strong successor to Edzard Overbeek, and Jaime’s appointment from within Cisco is a testament to the strength of our leadership team across the world. Jaime’s broad understanding and success in driving growth in both developed and emerging markets combined with his passion and ability to build and lead high-performing teams, and create strong relationships based on trust and integrity, make him the ideal choice to lead Cisco’s APJC team in the region’s next phase of growth.
Naturally, Jaime will have the support of the world-class Cisco leadership team across the region, and will partner closely with Owen Chan, who will continue to lead our business in Greater China.
Since Jaime joined Cisco back in 2007, he has proven himself to be an outstanding leader with a successful track record of driving growth in emerging markets. Named one of the Top 50 Technology Executives in Latin America by the Hispanic IT Executive Council in 2011, Jaime has successfully led Cisco’s operations in Latin America, making it one of our highest growth regions. He brings more than 20 years of leadership experience in the IT industry, having previously served in senior leadership positions at Sun Microsystems and IBM.
Latin America continues to be an important growth driver in the Americas sales region. Accelerating our growth in emerging countries is one of the company’s top priorities for FY13 and we will soon be announcing a new leader for the LatAm theater.
In the meantime, I invite our customers, partners, and the entire Cisco community to join me in wishing Jaime well in his new role.
KLAS recently released its “2012 Best in KLAS Awards: Medical Equipment & Infrastructure” reportand for second year in a row, Cisco’s wireless infrastructure, specifically the Cisco 7900 series phones earned the top spot in the industry. As stated by KLAS, the Best in KLAS awards are based solely on the data from customers who provide feedback with the goal to ultimately improve healthcare through better technology. The awards recognize companies that offer excellent service and meet provider needs with product functionality. This report includes a total of 3,765 provider evaluations, including interviews with hospital and clinic executives, administrators, physicians, nurses, clinicians, directors, and managers interacting with healthcare equipment and infrastructure solutions. Specific details on Cisco wireless products and infrastructure can be found in KLAS’s wireless infrastructure report.
Certainly this is very exciting news for Cisco, but I am even more excited about the fact that technology continues to improve quality of patient care and clinical workflows that ultimately enables a superior patient experience. Wireless continues to be one of the key technologies that is truly transforming the healthcare arena – whether it’s a doctor accessing patient records (in a secure manner) on his/her mobile device from any place -- any time or a smart pill ingested by a patient that is wirelessly dispensing the appropriate medication dosage based on patient vitals. The graph below illustrates some of the key examples of patient care improvement that are being impacted by wireless technology.
Examples of Patient Care Improvements
We can all have differing opinions on what is the most effective way of lowering cost within our healthcare system, but one undisputable fact is that technology continues to improve every aspect of the healthcare eco-system and I am really excited as to what awaits us in the next few years. What do you think?
There was a time when making good products was sufficient to succeed in the business world, but that is no longer the case. While making good products (or services)—things that people want and value, of a quality they expect and at a price point they are willing to pay—remains essential to the value proposition, it’s just table stakes today. What customers want are “experiences.”
So what is an “experience,” and why are customers’ expectations of that experience different from those of the past? Read More »
Two days ago, DC Shoes, retailer of footwear & gear for Extreme Sports, released the latest of their GYMKHANA video series, titled “DC and Ken Block present Gymkhana FIVE: Ultimate Urban Playground; San Francisco.” This video broke all the records from their previous videos, currently achieving 14 million views in its first four days.
Gymkhana is a form of motorsport where drivers a preset course featuring obstacles such as tires, cones and barrels in timing/speed competition. DC shoes CEO, Ken Block is their president, chief brand ambassor and an accomplished rallycross racer.
Some interesting facts about the DC Ken Block Gymkhana Project’s marketing effectiveness