In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a bank.
Through these new organizational changes, banks are integrating new technology as part of their business processes to attract the more tech-savvy customers that desire choices and convenience when banking. Through Cisco’s Remote Expert solution, banks can meet these customer needs while making their business processes more cost and time-efficient and improving the customer experience. The Remote Expert solution enables virtual face-to-face meetings with high-definition audio and video.
Through Remote Expert’s integration with Cisco’s contact center, retail banks can leverage their existing database of enterprise-wide, skills-based information on the organization’s experts and make it available to customers at any time during business hours. Remote Expert allows a customer in the branch to find the right banking expert to meet their needs, including inquiries about annuities or questions specific to mortgage brokers.
Not only does Remote Expert enhance the bank’s existing channels and provide convenience for banking customers, it also reduces costs for all parties involved. Read More »
Tags: branch, Cisco, collaboration, customer, customerexperience, Financial Services, omnichannel, personalized service, remote expert, retail banking
Yesterday the Wi-Fi Alliance (WFA) launched their new certification program for 802.11ac Wi-Fi to ensure that the devices have been tested to interoperate with other 802.11ac products and older Wi-Fi products. As a part of the launch, the WFA also announced a list of the first published 11ac certified products, which included the Cisco Aironet 3600 Series Access Point and the Cisco Aironet Access Point Module for 802.11ac.
This makes us not only the first shipping Enterprise-class 802.11ac solution, but also the first commercial 11ac access point with a published certification!
Why is this important? For those of you unfamiliar with the WFA, certification is important for ensuring interoperability with future 802.11ac enabled products. With the expected rapid adoption of 802.11ac clients in the form of laptops, tablets and smartphones, interoperability of all these devices can be ensured through WFA certification. Read More »
Tags: 11ac, 802.11ac, access point, certification, Cisco, Enterprise, Enterprise Class, WFA, wi-fi, wifi
Service providers (SPs) have been wracked by wave after wave of disruption, creating new winners and losers on every front. Traditional carriers continue to look for ways to make up for lost voice revenues; over-the-top (OTT) players have redefined the ways video is delivered and consumed; exponential growth in mobile data traffic devours network capacity without creating comparable revenue; and new cloud services are transforming IT consumption and challenging old operating models. The industry is changing with whiplash speed—leaving service providers scrambling to get ahead of the next wave.
For years, the Cisco Internet Business Solutions Group has engaged with global and regional service providers to help them navigate and seize the opportunities afforded by industry disruptions. Now, as part of Cisco Consulting Services (CCS), we have identified key industry areas where SPs have transformative opportunities for new services, operations, and business models.
Five Areas of Opportunity for SP Growth and Transformation
Based on Cisco’s own market sensing of trends, tracking of customer behaviors and industry inflection points, and strategy engagements with leading SPs around the world, Cisco Consulting Services has developed unique expertise to help SPs address their challenges and capitalize on opportunities. We are specifically focused on transformative engagements with SPs in five key areas—helping them identify and address the strategic questions they need to answer to be successful: Read More »
Tags: business model strategy, Cisco, cloud, Consulting Services, mobile data, monetization, next-generation video, ott, Service Provider, small cell, small-to-medium business, smb, SP, wi-fi
It’s been a great Cisco Partner Summit season, and we’re excited to continue the momentum – and the vigorous partner and customer discussion – at Cisco Live in Orlando next week and throughout Cisco’s upcoming fiscal year 2014.
The final presentation of Partner Summit, on Day 3, came from Chuck Robbins, SVP, Worldwide Field Operations, so we thought it fitting to get Chuck’s takeaways for partners as we wrap up our coverage of Partner Summit here on the Channels blog. Chuck’s a true channel guy – he came up through the channel territory manager ranks and many partners got to know him well when he was U.S. and Canada channel chief years ago. Chuck told partners from the stage that “you can believe that I’ll continue to be your advocate inside Cisco.”
Let’s hear a little bit more about what Chuck wants partners to keep in mind:
Read on for a final lookback at the Partner Summit season that was. Read More »
Tags: chuck robbins, Cisco, ciscops13, partner, partner summit
With Cisco Live! in Orlando on the horizon, we are kicking off the news cycles and technology innovation a little early. Today we’re teaming with our friends at Citrix to announce the expansion of our virtual networking portfolio and provide clarity around our strategy for application delivery controller solutions.
There are two key elements of this strategy:
First, Cisco will begin reselling and supporting a customized version of the popular Citrix NetScaler virtual application delivery controller (ADC) as part of our Cloud Network Services portfolio. Branded Citrix NetScaler 1000V, the Cisco version of the product will be fully supported by the Cisco Technical Assistance Center. We will begin selling the NetScaler 1000V when available in Q3 CY 2013.
Secondly, Cisco and Citrix have worked on joint development to tightly couple the NetScaler ADC into Cisco’s virtual networking framework. This joint development includes integration of NetScaler 1000V with the Cisco Nexus 1100 Cloud Services Platform, and the Nexus 1000V services integration technology, vPath.
Cisco’s Cloud Network Services strategy bridges IT to application architects, and with this Citrix NetScaler 1000V announcement, we integrate virtual applications to Cisco Unified Fabric, delivering scalable, reliable application services to users.
Why is NetScaler 1000V the right solution now?
Advances in cloud computing, data center consolidation, mobility and big data are imposing new demands on the network, along with a drive for greater network simplification and automation.
As virtual networking and programmable overlay networks evolve to meet these challenges, an equal evolution needs to take place in Layer 4-7 application networking services and security to support widespread virtualization, application mobility, cloud architectures and network orchestration.
Cisco’s solution to this challenge is Cloud Network Services, a portfolio of integrated, application-aware network services and security offerings designed for virtual and cloud environments. The Cloud Network Services framework eliminates the obstacles of physical service appliances to accommodate the requirements of virtual applications and cloud deployments, such as:
- Limited scalability of physical services in fixed locations
- Inconsistent application performance based on workload location relative to services
- Difficulty in inserting security and network services into virtual networks
- Lack of control over services and policies for applications deployed at cloud service providers
The NetScaler 1000V virtual ADC
NetScaler 1000V fills an important void in Cisco’s virtual product architecture for an application delivery controller solution to give applications critical performance enhancements, offload application servers, and to help guarantee quality of service and improve end user experience. These requirements are growing exponentially with the increases in bring-your-own-device (BYOD), client mobility, and cloud migration.
Virtual services can be more flexibly deployed to cloud service providers without modification, while relying on the same infrastructure and policies that they might have with corresponding physical appliances in their on-premises data centers. With NetScaler 1000V, customers can have consistency across their physical, virtual and cloud infrastructures, along with the Citrix NetScaler physical appliances.
The Cisco Cloud Services Platform
With the evolution to Cloud Network Services as the Layer 4-7 framework for virtual and cloud networks, organizations are increasingly looking for a flexible platform to deploy these virtual service nodes rather than use existing application servers. Cisco has created the Nexus 1100 Cloud Services Platform to address this need.
The Nexus 1100 Cloud Services Platform is a series of UCS-based appliances dedicated to running Cloud Network Service nodes. In addition to the virtual services listed above, the Nexus 1100 runs the management platforms for the virtual network, the Virtual Security Module (VSM), and the Data Center Network Manager (DCNM) application. The Cloud Services Platform can be dynamically configured to allocate its virtual CPUs to each service as needed based on current application and performance requirements. Current models of the Nexus 1100 series include the Nexus 1110-S and 1110-X.
vPath: The Secret Sauce to Enabling Services in Virtual and Cloud Networks
vPath is a component of the Cisco Nexus 1000V virtual switch which directs traffic to appropriate virtual service nodes, such as firewalls or ADCs, in the right order for each application, independent of the topology of the network or the location of the network services. This allows for greater application mobility and more reliable service delivery. NetScaler 1000V will be integrated into the Cloud Network Services framework via vPath and will be a key differentiator against other ADC products.
As part of the Cisco-Citrix collaboration in next generation data center and cloud architectures, the Citrix NetScaler MPX line of high performing application delivery controllers will also attach to the Cisco Nexus 7000 Series switches. This capability will provide customers the benefits of higher resiliency, plug and play installation, improved agility, and increased leverage of both their switching and ADC investments.
All of the Cisco Cloud Network Services, including the Citrix NetScaler 1000V, will be on display next week at Cisco Live! Along with other announcements we have planned for data center and cloud networking, it promises to be a great event and we hope to see you there.
For more information, check also the press release here
Tags: 1000V, Cisco, citrix, cloud, Cloud Network Services, data center, NetScaler, security, virtualization, vPath