My colleagues Jon Stine and Lisa Fretwell with Cisco IBSG recently published research about consumers that are constantly channel hopping in their shopping journey. We all have personal experiences shopping on the web, in the store and on mobile devices.
I recently in the middle of a conversation during lunch, made a reservation on Open Table app, purchased a case for my phone on amazon app and bought a music album on iTunes (Doctor Who Series 6), and pulled up directions to the local home improvement store, all in 10 minutes. Obviously the consumer trend is shopping across multiple channels, and some retailers are succeeding in this new world, and some are not.
I sat down with Brian Kilcourse, managing partner of Retail Systems Research and this was one of the topics we talked about.
Yesterday I delivered a keynote presentation at Enterprise Connect in Orlando, where touched upon the importance of in-person communications. I’ve recorded a video where I reflect further on how in-person communications are key to business leaders who are dealing a whole new set of business imperatives for success — solving complex problems quickly, effectively scaling partner interactions, growing customer relationships, enabling agile innovations. A powerful way of driving innovation and transforming key business processes is by engaging the experience, perspectives and knowledge of colleagues and individuals across your business community via in-person communication and collaboration.
We recognize it is critical that organizations with smaller video deployments or those starting small with plans to grow have access to video collaboration capabilities. One size does not fit all.
Cisco is excited to announce the industry’s first hardware stackable multipoint appliance, the Cisco TelePresence MCU 5300 Series. Designed for entry level to mid-sized deployments, it allows you to scale at your own pace. The MCU 5300 Series builds on the market-leading Cisco TelePresence MSE 8000, delivering the same comprehensive conferencing capabilities and core features.
The amount of mobile data generated globally is growing very rapidly and shows no sign of abating. This growth is largely driven by smartphones, tablets and connected devices, as well as mobile applications and content. The Cisco Visual Networking Index (VNI) has been tracking this for quite some time – the latest update predicts that mobile data traffic will double globally in 2012 and increase by another 78 percent by 2014.
In addition, there is a corresponding worldwide growth in the popularity of Wi-Fi. The number of Wi-Fi hotspots is expected to reach 2.7 million by 2014, with usage growing 200 percent. This growth is inspired by new enabling devices, recent technology improvements, public and private availability, and tiered mobile data plans from service providers.
With this in mind, Cisco’s Internet Business Solutions Group (IBSG) has consulted with leading service providers from around the world to develop and evaluate 16 Wi-Fi business models that can provide a reasonable return on investment. Opportunities for monetization fall into four broad categories: (1) business effectiveness, (2) end-user services, (3) inter-carrier wholesale, and (4) value-added services.
Today’s enterprise employees don’t access e-mail from just their desktop computers. Whether they are working in their office or pulled into a mission critical meeting, working remotely, or on the go and accessing work via their mobile devices – they need to be able to collaborate on their own terms. As a market leader in collaboration Cisco is continuing to address this need; today, we are announcing new solutions at Enterprise Connect that advance the idea of people-centric collaboration – connecting people instead of devices. Cisco’s news is all about providing customers with a wide range of integrated and interoperable collaboration options so users can connect and collaborate with their peers from any device, at any time.
First, Cisco is introducing the new Jabber for iPad and Jabber for Windows. These new clients build on previous Jabber announcements that include Jabber for Android, iOS, Mac, BlackBerry and Cisco Cius tablets. Today’s announcement provides customers using a wide range of major devices with collaboration capabilities, including:
high quality video
With Jabber, users are able to have a cohesive user experience across any platform and collaborate the way that they prefer. For example, Cisco Jabber for iPad provides high definition video calling, including seamless integration with Cisco’s TelePresence solutions within the enterprise. Check out the video clip below, part of a demo from our upcoming Collaboration Announcements Webcast; Laurent Philonenko, Vice President and General Manager of Cisco’s Clients and Mobility Business demonstrates a video call using Cisco Jabber for iPad:
Cisco is also introducing a new immersive telepresence system, the Cisco TelePresence TX9000 Series. The TX9000 expands Cisco’s broad portfolio of telepresence offerings, which includes fully immersive systems, multipurpose room-based solutions, desktop and personal video solutions, and cloud-based managed offerings such as Cisco Callway, introduced in October 2011, ideal for small and medium-sized businesses looking to scale their workforce.
The TX9000 is built using a new industrial design that offers offers customers the highest level of video immersion, while reducing the bandwidth needed by 20 percent. Read More »