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Knocking Down Barriers to Pervasive Video Collaboration: Comprehensive Interoperability

I am a strong believer in the power of video; video can transform the relationships we have with our colleagues, partners, suppliers and customers. Our goal is to make video as universally available and easy to use as voice and data are today.  Recent developments  make it possible to scale video more cost-effectively across organizations, but as an industry there are still more hurdles to knock down in order to make rich, effective and efficient video collaboration part of everyone’s daily routine.

Customers have a breadth of needs when it comes to when and how they collaborate, and it’s no surprise to me that customers are taking a step back to evaluate the needs of their organization both now and in the future.  While doing so, they are also trying to understand the alphabet soup of standards and what it means in terms of technologies working together.  Which standard is better? What are the benefits of each? Will a technology that uses one standard be able to communicate with a technology that uses another standard?  Will a technology made by one vendor be able to communicate with a technology made by another vendor?

I personally believe it is the vendors’ responsibility to take the complexity out of the equation and do whatever it takes to make things work together.  For me, that means industry-wide commitment to open standards.  Open standards ensure true interoperability across vendor and technology boundaries bringing us closer to our goal of making video universally available and easy to use.  Cisco has led the way in developing open standards, driving the industry towards interoperable collaboration solutions. And we continue to do so.

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New Video Collaboration Robot: TelePresence Gets Moving

Cisco® TelePresence® has transformed the way we collaborate—enabling immersive, face-to-face meetings at a distance, and access to remote experts anywhere in the world. What if that experience was combined with robotic technology, to give the remote user “location spontaneity”—the ability to move around a faraway space…have a chance encounter in the hallway or tour the factory floor?

That is why Cisco’s new joint effort with iRobot—demonstrated publicly this week for the first time—is so exciting: We’ve created a mobile Cisco TelePresence unit that brings collaboration to you—or, conversely, brings you to wherever you need to collaborate. Called iRobot Ava 500, this high-definition video collaboration robot combines Cisco TelePresence with iRobot’s mobility and self-navigation capabilities, enabling freedom of movement and spontaneous interactions with people thousands of miles away.

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Location Based Analytics and Services – Retail – What are the practical uses?

Nobody can question that location-based services are hot these days–especially in the retail space.

Retail in general is under increasing competition and pressure to maintain its revenues and profitability, especially physical retailers who are threatened by online businesses, ranging from one person outfits to global giants.

Physical retailers big and small are all facing the same phenomenon: smartphone users walking around their stores (inside and out). Google and Nielson recently reported that shopping queries are two times as likely to be in store. So people are actively on their smartphones in stores. The significance of this statistic to retail is that there is a huge opportunity here to optimize dollars, be it marketing funds or operational savings–all of which can be enabled by location-based services.

iStock retail

Cisco’s location based services using the Mobility Services Engine and the Connected Mobile Experiences solutions is market leading and generates a lot of interest among customers and I get the privilege of speaking with many retail business executives on a global basis.

In retail, the two big rocks are revenue and loyalty.  The Cisco Connected Mobile Experiences (CMX) solution helps line of business leaders reach those goals by aligning with the mobility trend. Armed with the location-based services of CMX, you can captivate your customers by creating personalized, context-based engagement to boost loyalty, while generating location analytics data on customer movement patterns and behavior for optimizing operational costs. Read More »

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That’s A Wrap: Cisco Partner Summit Summary and Takeaways

It was a great Cisco Partner Summit, and whether you joined us live in Boston last week or participated in Virtual Partner Summit, we hope you found the sessions, discussions, networking and parties as valuable, nurturing and fun as we did. Watch this video for a look back at the week that was:

Partner Summit may be over, but the key conversations that highlighted the event are just beginning. Over the next two weeks, we’ll be looking in detail at many of those conversations, from partner evolution to services and technology innovation. Check back often for new interviews with our executives and partners, and get ready to advance these discussions over the next few months. We’ll also be announcing our Partner Summit contest winners this week so stay tuned!

For now, let’s rewind and cover the big news and events of Partner Summit day by day. We also have an executive summary that you can download of all the major news and partner announcements from Partner Summit 2013.  Read More »

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Companies Innovate with Cisco Video Technology

Steve Jobs once said, “Innovation distinguishes between a leader and a follower.”

irobot - cisco tp imageWe at Cisco know this to be true. As leaders in telepresence innovation, we have paved the way for organizations around the world to improve the way they communicate through video. Our industry-leading portfolio is built on a foundation of interoperability and great experiences, enabling others to create new, compelling ways to collaborate over video.

Let’s explore a few recent examples:

  • Video Collaboration Robots: Renowned for its advanced technologies, iRobot used the Cisco TelePresence EX60 personal system to create an industry-first self-navigating video collaboration robot. Named iRobot AVA 500, this new device is powered by a standards-based, high-definition Cisco video system atop an autonomous, intelligent robotics platform unlike any other on the market.
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