Planning your summer travel and vacation destinations? Where are you headed and what kind of resort experience will you consider ideal? At this year’s Interop Conference in Las Vegas, the Cisco Enterprise Networking Group unveiled its new marquee customer – MGM Resorts International – who has upped the wireless ante to ensure its visitors have access to the information they need, literally at their fingertips.
At MGM Resorts, they continue to push the boundaries of creativity and innovation to deliver the best possible experience for their guests. John Bollen, MGM Resort’s Senior Vice President and Chief Digital Officer, is always looking for ways to take what they do and make it even better. Read More »
This morning at Interop Las Vegas Cisco SVP/GM Rob Soderbery introduced the crowd to his vision for the Cisco ONE Architecture, played some hoops with NBA All Star @kyrieirving, and introduced the new Cisco Global IT Impact Survey.The Cisco Global IT Impact Survey was taken by more than 1,300 IT decision makers in 13 countries, and was commissioned to measure the impact of IT professionals on the decisions that shape their businesses. It also delved in to how those IT professionals viewed some of the big trends the industry is facing -- SDN, IoT, BYOD, etc. - while also measuring the relevance of the network itself to businesses. Read More »
Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may not reflect the opinions of Cisco.
Jerry Silva, Principal at PG Silva Consulting, is a 25 year industry veteran and thought leader in retail banking. He recently had the opportunity to discuss what comprises a high quality customer experience with Kelly McSwain-Campbell, Customer Experience Director at US Bank. In this role, Kelly is responsible for working across the enterprise with all lines of business and channels to help ensure teams deliver a differentiated customer experience that builds stronger and deeper relationships.
Delighting the Customer: Simple Works
As a banker and technologist, I’ve spent a lot of time dealing with systems that manage customer self-service channels like the ATMs and online banking, or with the systems that bank staff uses to interact with the customer. As a consumer of banking services myself, I’ve always been interested in the people side of services delivery and how banks can deliver quality experiences at the branch and the attended contact center.
I recently had a chat with Kelly McSwain-Campbell, SVP and Customer Experience Director at Minneapolis-based US Bancorp, and asked her for some insight into today’s challenges and how she manages to delight the customer in spite of the increasing complexity of the banking environment. Organizational and technology complexity sometimes work to hinder our ability to provide an excellent customer experience and we as bankers sometimes find ourselves even more distant from our customers.
But during my discussion with Ms. McSwain-Campbell, she made it clear that given the challenges with managing customer expectations across the multiple delivery channels, she is focusing on simple but effective ways to stay connected with customers at each point of interaction. We spoke about three areas that can ensure customers continue to enjoy the best banking experience possible. Read More »
3 years ago Cisco entered the server platform market with the Unified
Computing System (UCS). This server platform was built from the ground up
for virtualization and immediately started making an impact and gaining
market share. Today it holds the number 2 position worldwide for blades.
At this same time Cisco began to deepen its partnership with SAP. SAP
customers who had relied on Cisco for their networking gear looked to
expand the Cisco relationship by moving their SAP instances to UCS. SAP
HANA accelerated many of these customers move to UCS. Because SAP HANA
operated outside the bounds of the Data Center, it has allowed the
companies to look at UCS without affecting their current SAP instance
while proving UCS as a fast, reliable, scalable, cost reducing platform,
giving the customers confidence that Cisco UCS can more than handle the
mission-critical application workload
But that was just the beginning of the relationship between these two
giants. The diversity of both Cisco and SAP has allowed for a much more
strategic and far reaching relationship allowing each of us to expand our
SAP Afaria and Precision Retail in SAP’s mobility area combined with the
Cisco mobility and Cisco UCS platform business is bringing mobility to
the masses in a cost efficient way. In addition SAP has begun
collaboration with Cisco’s Jabber collaboration product again using UCS
as the basis platform for these products. Teamed together, Cisco’s and
SAP’s Cloud business has also made a big impact in the form of Vblock and
Last but not least, Cisco, unlike its platform competitors, partners with
EMC and NetApp for the storage and SANS product in order to complete all
solutions with SAP. Customers enjoy the flexibility of these solutions
allowing them to keep the vendors they have already standardized on. An
added bonus to these customers is that it allows them to also maintain
their reseller relationships using the massive channel capabilities of
Cisco, where over 95 per cent of Cisco products are sold
Cisco and SAP recently completed a 20 city world wide SAP HANA and Cloud
road show generating millions of dollars of new revenue for both
companies. Cisco and SAP are the world leaders in their respective
areas, reinforcing their position in the market connecting the world in
the Internet of Things.
By: VCE CTO Trey Layton at EMC World 2013 (@treylayton)
Greek philosopher, Heraclitus said “change is the only constant in life.” And without question, change is the lifeblood to our industry and like any transition, albeit from VHS to digital, from board games to mobile apps, or even dare I say it, Tom and Jerry to Jerry Springer, the “customer” conversation takes on a new shape, with new questions and a fresh dialogue.
Today, we’re seeing something very similar with a natural transition towards convergence in the data center market. No longer is the conversation about the impact on IT departments, but about how to influence change to meet the business needs of the company. Refocusing an entire business around a common goal is no easy feat, especially within those longer standing companies with more traditional, more siloed approaches to their business – and as such skill sets are once again going to have to change or people will find their options becoming limited. Like the technology they’re going to have to adjust; it’s a natural transition for not only the IT department, but leaders across multiple faculties of the business.
Economic and competitive pressures are demanding we do more with fewer resources. Take Columbia Sportswear who deployed Vblock systems in order to transform IT to be much more service orientated in order to fulfill business requests that much faster. Rapid deployment and ease of use also enabled Columbia to redirect IT staff to find new ways to solve business problems, rather than focused on the IT “plumbing”. Above all, the need for flexibility is commonplace in today’s business environment and hence require their IT to “never say no” regardless of the project that comes through the door.
VCE is leading the charge into the next generation data center, simplifying and accelerating data center modernization efforts for our customers. Simply put, VCE represents the next evolution of IT, one focused on the next generation data center and the future of cloud computing.
So where do we go from here?
As the IT industry and the needs of the customer continue to evolve, so will VCE and the Vblock systems. Already we’ve taken our Vblock family to the next level by enhancing the existing 300 and 700 systems and expanded our portfolio by adding the 100 and 200 systems. We also developed Vblock Specialized Systems that are optimized for SAP HANA software and added our own layer of intelligence to existing management toolsets by creating VCE Vision Intelligent Operations to enable and simplify converged operations.
As we look to the future we will continue to innovate on top of the success we’ve already seen to ensure converged infrastructure retains its position as the foundation for next generation data centers. And trust me, there’s a lot more coming to you this year, including the notion of “hyper-convergence” – something you’ll hear a lot more from me on in the coming months.
Join us at this year’s EMC World in Las Vegas to experience for yourself the simplicity behind the Vblock converged systems and see what the future holds for the next generation data center.