When John Lewis, a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology. Within the retail industry, video collaboration has historically been regarded as a head-office capability, with the notion that video and mobile technology at the shop level were both too expensive to implement and too complex to use. This was an opportunity to prove otherwise and create a retail industry first.
Maggie Porteous, head of at home for John Lewis, was challenged with helping the new teams get to know the new shop format and with bringing them together to share learnings and improve operations. And while she wanted the dispersed shop teams to be able to work together, frequent travel was time-consuming, costly, and, most important, meant time away from serving customers.
Working with John Lewis CIO Paul Coby, we chose two critical concepts to pilot for the core retail use cases:
What is the role that allies can play in workplace inclusion? Most commonly used in the Lesbian, Gay, Bisexual and Transgender (“LGBT”) community, the term allies refers to those who don’t identify as LGBT, but who share a commitment to inclusion for all, and who are eager to contribute to corporate inclusion efforts by advocating on behalf of under-represented workplace communities.
On August 2nd, Cisco is co-sponsoring a free webinar called Allies ‘Come Out:’ Allies Are Changing the Face of Workplace Diversity and Inclusion. Moderated by Jennifer Brown of JBC, the webinar is from 1:00 to 2:15 pm EST.
The panel of diversity and leadership professionals will discuss the important role that allies have played in civil rights movements and the work that is underway globally for human rights, dignity and respect. Learn about Read More »
Despite phenomenal growth in mobile devices and application – and seemingly insatiable consumer demand – many key players in the mobile industry are struggling. This paradox – huge growth and customer demand, yet significant business and market challenges – is making it difficult for many companies in the mobile value chain to understand the key drivers that shaping the industry and the coming challenges and opportunities. And, most important, they are searching for strategies that will lead to success.
With the recent updates to Cisco WebEx Social (formerly Cisco Quad), we’re more excited than ever before about the business opportunities and benefits of this enterprise collaboration platform.
As Cisco’s first customer, we in Cisco IT have been providing a perfect example of how Cisco WebEx Social can be successful in a global organization, with our internal deployment known as the Integrated Workforce Experience, or IWE.