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Video Calling: The Case for Interoperability – Part 3

January 30, 2013 at 2:00 pm PST

Video calling is changing the world we live in.  Healthcare is using video conferencing to provide services by doctors to patients in rural areas or those too ill to travel.  Schools use video calling to enable their students to interact with experts and professionals across the country without having to leave the classroom.  And courts are increasingly using video communications for specialized skills, such as language interpretation.

All of these rapid advancements will make a greater impact if our technologies work together. In a recent Cisco study, two-thirds of respondents believe that innovation is what keeps companies growing, that innovation is fostered through interoperable devices, and that it’s better if companies agree to common standards without government intervention. As new technologies are formed, these innovations are the fuel for economic growth and community well-being.  It’s important to understand the role that interoperability plays in forming our technological foundation.

Interoperability infographic

 

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Three Tips for Partners Delivering TelePresence to the Financial Sector

January 30, 2013 at 11:45 am PST

This post is the first in a series where we’ll be featuring success stories from some of our partners on how they are helping customers achieve their goals by using Cisco technology. The author of this post is Kevin Kiser, Director of Marketing, Core BTS.

When you think of the “old boy’s club,” certain industries come to mind: insurance, legal, and finance, to name a few. Those industries also carry the stigma of belabored processes and aged tools. So, how then, can we—the partner community—bring the financial persona into the 21st century? We can start today by showing them the opportunities of tomorrow, in a three-step process.

Recently, teleportation through the use of TelePresence in the financial industry was the main focus of a Cisco print ad in Fast Company’s July/August issue. While the ad describes the ultimate benefits of the technology, the three-step process to bring the ad to life is evident in the continued success of New York’s North Country Savings Bank (NCSB), whose Cisco TelePresence initiative has brought it closer to its customers than ever before. You can learn more about how Core BTS and NCSB worked together to design, implement, and support key technology solutions to drive their business and enhance their customers’ experiences in the video below.

So, what is the three-step process partners can use today?  Read More »

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Multiscreen Video Delivery: Tangled Solutions, Smoothed by the Cloud

bill-Gerhardt11By Bill Gerhardt, Director, IBSG Service Provider

Online video is growing at a rapid — if not explosive — pace, with innovation and disruption spreading across all areas of the value chain. Some of the greatest innovation is currently occurring around multiscreen delivery and related services.

To better understand the climate for video consumption, in March, 2012 the Cisco Internet Business Solutions Group (IBSG) surveyed 1,152 U.S. broadband consumers between the ages of 13 and 75+ to gain a better understanding of how they watch video: their habits, preferences, and the devices they use.

The study found that consumers spend more time watching Internet video today than watching DVDs/Blu-ray Discs, video on demand (VoD), or live premium cable channels — and they want to watch streaming video across a variety of screens. In the future, multiscreen delivery will take on greater importance as laptops, tablets, and smartphones advance and become even better video devices.

Service providers must address these Read More »

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From the Front Lines: How IT Is Taking Advantage of the Cloud Today

The cloud is here and here to stay. No one expects a wholesale move to the cloud overnight, but I’ve been hearing recently from numerous customers whose journeys are well underway, and some common themes are emerging as businesses explore various deployment models. Business agility, flexibility and balance sheet liquidity will drive cloud adoption, and, as the popularity of hybrid models increases, users will demand a seamless end-user experience between the cloud and on-premise systems.

A few weeks ago, I included these themes in my predictions about the future of cloud collaboration. This week I had the chance to speak with two Cisco customers about why issues such as flexibility, cost savings and user experience drove them to deploy cloud collaboration technologies and other cloud solutions. Sheila Jordan, senior vice president, communication and collaboration IT, co-hosted the discussion with me and offered her insights from an IT perspective. She also recapped the discussion, sharing some specific tips for how IT managers can best take advantage of the cloud.

John Jackson, vice president of global infrastructure and vendor management for D+M Group, said that he can relate easily to the prediction about business agility, flexibility and cost when thinking back to his company’s decision to move to the cloud. D+M Group employs people in several different operating divisions around the world and grew through a series of acquisitions, leaving the company to globalize shared-services IT team that did not previously exist. Read More »

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Cisco NRF 2013 — Cisco Remote Expert Smart Solution for Retail Demonstration

January 30, 2013 at 9:46 am PST

“Great show!” That’s what we’ve been hearing from retailers who visited Cisco’s booth and attended our Big Ideas Sessions at NRF 2013.

I led the demonstration of the Cisco Remote Expert Smart Solution for Retail in our booth. This solution transforms how you connect and interact with your customers. It offers a superior video and collaboration experience between shoppers and remote experts from any location within your store. It can help you entice shoppers to buy and more easily up-sell additional products and services while improving customer service.

Our retail customers were engaged and excited by this demo. Every time a live video call was placed to our Remote Expert in the booth, they immediately began discussing how this solution could be applied in their store environments to enhance the customer experience and train employees. Multiple customers returned to the demo several times, each time bringing different colleagues to re-experience the demo and discuss options for deploying it in their stores.

Visit our recently launched Cisco Remote Expert Smart Solution for Retail at  www.cisco.com/go/retail-remoteexpert for more information:

Read more about the solution in our brochure.

Watch the video of our NRF demonstration and share it with your colleagues:

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