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Cisco CMX @ NRF 2014


NRF 2014 was held last week at the Javits Centre in New York City. It’s the biggest retail event of the year where vendors show off the future of the industry to all the delegates both using inspiring key notes and exciting demos on the Expo floors.

2014 and beyond:

It wasn’t too hard to identify that there were some common themes. On Tuesday afternoon I stood on the main Expo floor and just looking around I could quickly see the industry’s top of mind phrases and buzz words popping out:

“Omni channel”,”Onmianalytics”, “Predictive”, “Insights”, “Customer science and Analytics”, “Precise Location Matters”, “Analyze Decide”, “Mobilize”, “Mobility solutions”, “Big data”, “Customer engagement”, “Adaptive offers”, “Personalized customer experience”, “Customer Experience Analytics”

We certainly are entering the era where using data, analytics and personalization is no longer just an interesting notion or “nice to have” for retail – it is now the KEY thing companies MUST do.

And a big common theme is that mobile is exploding and changing things rapidly, so retailers either need to keep up or inevitably fall behind their competitors. Read More »

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Summary: Next Gen IT Predictions: 2014 and Beyond

2014 will be a year that builds on the momentum of mobile, cloud, the Internet of Things (IoT) and the Internet of Everything (IoE). How can your organization realize value from today’s new model for IT?

Here’s my take on the trends we will see over the next twelve months:

  1. Increasing urgency to manage our zettabyte-driven world.
  2. The need for hybrid cloud adoption.
  3. A revolution in software and new IoE platforms.
  4. The rise in thinking about security holistically.
  5. The Internet of Me finally arrives: real personalized, mobile, cloud-based experiences.
  6. The Internet of Everything is happening now.

If you think technology has infiltrated your life, just wait. You can feel the potential for monumental change as we begin to interconnect the physical and virtual worlds.

Read the full blog: Next Gen IT Predictions: 2014 and Beyond to learn more about each trend and discover how your organization can realize the benefits of the Internet of Everything.

Next Gen IT Predictions : 2014 and Beyond from Cisco Business Insights


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Next Gen IT Predictions: 2014 and Beyond

In my travels, I am fortunate to see new and interesting innovations, emerging technologies and trends. Of course, the growth of mobile and cloud technologies continues to shape our work and lives. 2014 will be a year that builds on the momentum of these trends, along with IoT, with more connected people, processes data and things than ever before.  Here’s my take on the most significant things we’ll see in 2014.

Next Gen IT Predictions : 2014 and Beyond from Cisco Business Insights


1. Increasing urgency to manage our zettabyte-driven world.

The proliferation of mobile devices, streaming video and explosion of applications has meant that global IP traffic has exploded more than 4x in the past 5 years. IP traffic will again triple over the next 5 years. In 2013, we generated a momentous 1.2 zettabytes of new information and 70 billion apps were downloaded. Wireless traffic will exceed wired traffic and video-on-demand traffic will nearly triple in three years.

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The IoE-Ready Retailer: Connecting Sellers and Shoppers Like Never Before

We live in a time of tremendous and challenging technological disruptions. Yet it is also a time when the opportunities for business transformation are equally vast and impactful. This is particularly true for the retail industry.

The wave of change, which Cisco calls the Internet of Everything (IoE), is fast-moving, and retailers will need to adapt quickly or be left behind. After all, this explosion in connectivity — from 10 billion things today to 50 billion in 2020 — will demand a new paradigm: the IoE-Ready Retailer. And it will enable vast improvements in customer experience, employee productivity, and supply-chain efficiency, while allowing retailers to know their customers like never before.

Cisco’s research into this new dimension in connectivity among people, process, data, and things — and the overall Value at Stake over the next 10 years —presents some mind-boggling numbers: $14.4 trillion for the private sector overall and another $4.6 trillion for public sector organizations.

As per Cisco’s estimate, the retail industry will account for 11 percent of the total IoE private sector Value at Stake over the next 10 years — second only to the manufacturing industry. Cisco believes that success for retailers will hinge particularly on their ability to apply technology to improve the “people” and “process” aspects of their businesses, and to be able to offer unique, new connected experiences to the average shopper.

Cisco’s new research, which explores how the average consumer is thinking and adopting these connected experiences, uncovers some startling facts. Consumers now research, compare, and purchase products with one-click ease. The population of ever-connected, digital natives is increasing at unprecedented rates (60%+ year over year). This affords sellers with a wealth of real-time data insights that can help them stock the right products and present them in novel ways.

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Cisco Commerce Workspace Adoption: Cisco’s Commitment to Ease of Doing Business & Five Best Practices for Driving System Transformation

The recent transformation to Cisco Commerce Workspace (CCW) was a significant change for our channel partner community, as the capabilities of 21 disparate commerce tools were consolidated into a single platform.  As of October 2013, our partners now have one tool for quoting, configuring and ordering Cisco products, software and services. For many partners, the consolidation of business processes into CCW has resulted in faster bookings and significant productivity gains.  Due to the cycle time decrease enabled by CCW from the point of quote creation to order processing, partners are achieving productivity improvements of up to 25 percent.


While CCW has already provided measurable efficiency gains to both Cisco and our partner community, it also offers a robust IT infrastructure to support new business models and future ease-of-doing-business (EoDB) improvements. Over the next year, plans are in place to further enhance CCW to process software subscription renewals, facilitate WebEx ordering and offer increased collaboration capabilities between Cisco sales teams and our partner sellers. Read More »

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