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Ever Have A Day Where So Much Goes Wrong But Still Works Out?

Today has been one of those days. I knew it was going to be a rough day when I hadn’t properly set my alarm this morning. The switch was in the middle between “on” and “off” and the middle equates to “off”. Fortunately, my internal clock was still ticking and by some miracle I woke up not much later then my semi-set bedside alarm was supposed to wake me. It’s amazing how quickly I can move when this happens. It must be the adrenaline rush that comes with the realization that I am now behind schedule on getting ready for work. This morning I was scheduled for a customer presentation. I have a 50 minute commute when there’s no traffic, I pad an additional half hour for rush hour. I was running about 10 minutes behind, but I could still make it on time if traffic was cooperating.

Traffic was not cooperating, at least not for the first leg of my commute. On the second leg of my commute traffic was moving nicely and I recovered some time. As I approached my half way mark (isn’t it something how many landmarks we have for our daily commute?) I saw that I was still 5 minutes ahead. I’m not panicking yet. I take the exit for the third leg of my commute and things are looking good for about 5 seconds, then traffic slows to a crawl and many times to a complete stop. Now I start to panic. I grab my mobile phone and send an e-mail to the presentation program manager letting her know I will need to reschedule 10-15 minutes later. If you happen to be a member of California law enforcement this is not an admission of guilt to the “hands-free” law. As I neared the presentation site, I used Jabber IM on my mobile phone to provide an update to the program manager (while stopped and not driving) and received an immediate response that everything was set. The new expectations were communicated and the customer filled the available time by going to the Cisco store. We had a great presentation.

Right after, I had a meeting to attend a couple buildings down, so I hustled over and got there just after start time. Only thing was, this was a virtual meeting. The only people in the conference room were the presenters. My laptop was back in the car two buildings over. However, the conference room was equipped with a display screen on the wall. The presenter sharing the content slides was able to display them on the in-room screen as well. I was now able to fully participate in the presentation by viewing the content as I listened.

Immediately after the presentation ended I had another call scheduled. I’m in a completely different building and without a workspace. Read More »

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What Does The Internet Of Everything Really Mean For Cisco Partners?

One way to look at the Internet of Everything (IoE) is that it’s about opportunity — and that the scope of that opportunity is astounding.

Cisco’s analysis holds that there’s about $14.4 trillion of economic value at stake as we unlock the potential of smart network connections to create new capabilities, provide richer experiences and spur unprecedented productivity for businesses, people and countries throughout the world. But we’re only beginning to explore how IoE is going to shape the business discussions, customer purchasing decisions and solution provider conversations of tomorrow.

One question that’s coming up more often from partners is this one: “What does the Internet of Everything really mean to me?”  Read More »

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Customers Desire More Personal Service From Their Banks

Some might argue that retail banking is known more for its inconveniences than its convenience. As an example, the common term ‘banker’s hours’ is synonymous with “being open for the shortest and most inconvenient amount of time”. Despite that legacy, retail banks have made a concerted effort and real progress to extend services through various delivery channels to improve the retail banking customer experience.

Banks may have closed the customer service gap with other industries, but like other industries, must stay ahead of the consumer to deliver an experience that provides profitable value and differentiation. According to a recent report, what most customers want from their banks is greater access and more personalized experiences (in the form of advice, products, and services).

It’s not a surprising conclusion especially to the banking industry which has adapted a retail industry term -- omnichannel -- to describe the needed capabilities to deliver a consistent customer experience across all channels.

The Cisco Connected Customer Experience Report for Retail Banking -- a global survey of consumers and bank professionals conducted in early 2013 -- highlights the opportunities and the challenges that banking institutions face in meeting current and future customer expectations. Globally, consumers ranked Read More »

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Weird? Or Previously Unexplored?

A connected toothbrush that gives you a virtual checkup every time you brush – is that weird, or near-term reality?

I recently came across the article “25 Weirdest Things in the ‘Internet of Things’” in InfoWorld, which focuses on the different – and what many might consider unorthodox – ways in which the Internet is now playing a part in our everyday lives. The article outlines the many things that could someday be connected to the Internet, and the chain reaction that these connections(and their insights) will have.

Cisco_2-kids

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Ignore the Mouse – Get Your IPv6 Learn On at Cisco Live Orlando 2013

simloBy Steve Simlo, IPv6 Product Manager, Cisco Network Operating Systems Technology Group

As IPv6 gains more and more ground within the Internet we are starting to see recognition amongst the wider community that technologies such as Carrier Grade NAT (CGNAT) have some significant drawbacks from a service and scalability standpoint. Some of the issues were recently highlighted by a major carrier which actually issued a public “opt out” option to their customers if needed.

However, there are some applications such as online gaming, VPN access, FTP service, surveillance cameras, etc., that may not work when broadband service is provided via a CGN. For our customers utilizing these types of applications, we provide the ability to “opt out” of CGN Read More »

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