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When It Comes To UC&C, One Size Does Not Fit All

This is the first post in a new series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.

We’ve all heard that selling UC&C solutions has to be less about flashy technology, and more about a comfortable, productive user experience. In other words, are video sessions, presence and other UC&C functions as easy and convenient to use as a traditional voice call? But user adoption of UC&C isn’t by any means the last step in a UC&C implementation. It’s actually a lot closer to the first step, as Neill Hart puts it.

“We don’t have to worry about user adoption with most other areas of IT,” says Hart, converged communications director for Dimension Data Europe. “If you put in a firewall on a Sunday night, for example, it’s at work the next morning and the user probably isn’t even aware it’s there. With most technologies, the user doesn’t even worry about it. But with UC&C, it’s everything. If I’m not entirely comfortably with technology, then I can find a way of not using it.” Read More »

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Live: 802.11ac with No Strings Attached

Coming off a busy week at Interop Las Vegas, we have recorded another info-packed podcast with the popular wireless networking podcast group “No Strings Attached Show”. The topic for this podcast covers the gigabit wireless technology, 802.11ac which if you attended Interop, you know this is a very hot topic (“I’ll take enormous understatements for $600, Alex”).

However, it is not just a discussion on what is included in the standard. Blake Krone and Sam Clements from No Strings Attached interview our Mark Denny and Brian Hart as they discuss a number of topics related to 802.11ac technology including the following:

-          The 802.11ac Wave 1 Radio Module for the 3600 Access Point, the availability and best practices for upgrading the 3600 AP with the 802.11ac Module

-          Segments of the enterprise market where 802.11ac technology is generating the most interest Read More »

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MegaTrends: Cisco TrustSec from User Access to the Data Centre

In my previous Blogs I have talked about Megatrends including BYOD, the Next-Generation Workspace, Video and the Internet of Things. One unfortunate reality all of these trends have in common is that they are going to put additional stress on your current Network and Security Infrastructure and Operational Process.

TrustSec uniquely offers the welcome opportunity to improve and extend Security Policy Control and the same time make it easier to Operate and Maintain. This post concludes the mini-series on TrustSec. Previous Blogs have looked at TrustSec in the DC and applied to VDI.  Here I have asked Dave Berry Cisco TSA to take a step back and look at the bigger picture from Network Access to the DC. Read More »

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MGM Resorts International goes all in—and it pays off

When it comes down to it, MGM Resorts International’s focus revolves around its guests. And today, an important facet of hospitality includes an accessible, reliable network. But it doesn’t serve only the resort’s visitors; the network has also become a vital part of the business.

Being one of many major resorts on the renowned Las Vegas Strip, MGM Resorts was anxious to connect with guests – and have guests connect to them. So MGM partnered with Cisco to implement an IT infrastructure that would give guests what they were asking for while also enhancing business-focused technology capabilities. Read More »

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Getting the Most Out Of Your Cisco Partner Summit Experience

Cisco Partner Summit is the event of the year for the global Cisco channel community, and it gets mighty busy. Whether you’re attending the big show live in Boston, participating via Cisco Virtual Partner Summit, or just following along for news announcements, key messages and other important Cisco information, your attention span is only so great. You have a business to run, and we understand that.

One thing we hear quite often from Cisco partners is a request to better understand all the places Partner Summit information and social media activity will be available so you can prioritize your days and do as much social engagement as possible without diverting too much of your energy from the business you came to conduct. So as Partner Summit gets underway in just three weeks, here’s a list of social media destinations to pay attention to:  Read More »

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