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Anytime, Anywhere Efficiency

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As today’s workforce continues to become more mobile and adopt the “on-the-go” mentality both at home and at work, their needs are also evolving. Companies need to respond. Empowering employees to work anytime, anywhere will improve efficiencies and increase productivity. When the staff takes their work outside of office walls, an environment of knowledge, sharing and creativity across local, regional and global teams is created naturally. The Internet of Everything (IoE) is a clear driver in this new collaborative environment as companies continue to connect more people, devices, processes and data.  This collaborative environment, in turn, also empowers a company as a whole through the insights and data exchanged.

In one of my previous posts, How Not Where Is What Matters Most in a Collaborative Work Environment, I noted that mobile and remote workers have higher performance ratings than traditional workers. Are these connections increasing the comfort level with utilizing remote resources on a consistent basis, such as remote mentoring or collaboration with global teams? Is it the extended connection to global colleagues and customers to obtain better insight and decisions? Or, is it the combination? Read More »

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Keeping the Momentum with Business-Relevant Wi-Fi Solutions

Can you remember life without Wi-Fi? Mobility is an integrated part of our daily lives – from how we operate as a mobile user or consumer to how we conduct business. And as Cisco continues to focus on architectures and solutions that transform our customers’ businesses, our Wi-Fi business soars: in last week’s Q3 earnings, we reported a 27 percent increase in year-over-year revenue and a 200% increase in sales of Service Provider Wi-Fi. We’ve now seen 6 out of 7 quarters of Wi-Fi growth, and we continue to be the clear industry leader.

We’ve made exciting new announcements in wireless – the industry’s first edition of the 802.11ac module; extending our portfolio for a cloud-managed offering with the acquisition of Meraki; and unveiling several marquees customer deployments.

One of the truly differentiated ways Cisco is delivering business-relevant solutions is extending the Unified Access architecture through the Connected Mobile Experiences solution. This solution embodies Cisco’s commitment to deliver relevance to line of businesses by shifting the network to a revenue enabler that creates meaningful Wi-Fi user experiences and increases business efficiency.

The Connected Mobile Experiences solution uses Cisco Wi-Fi infrastructure– access points, controllers, Mobility Services Engine (MSE), and management – to detect, connect, and engage end users and to provide unique insight to venue owners through location analytics.

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Next Generation Wealth Management: Mobile Technology Enhances the Customer Experience

The wealth management industry is under transformation. In an effort to win back trust, attract new customers and retain existing ones, firms are investing in new collaborative technologies that support their business model transformation from transactions to interactions focused on client centricity. IBSG Figure 4 GraphVarious McKinsey research and studies have shown that those who adopt more client-centric tools and processes can increase revenues up to 20 percent and profitability up to 2.5 times. Cisco’s own research has shown that wealth management firms that adopt client centric tools such as video can reduce client attrition, especially for the critical under-55 segment. Part of this transformation involves investing in video capabilities that enable firms and their experts to touch more customers, more often and in a more intimate manner than voice and email do today.

Getting the right expert to the right customer, at the right time is crucial in being able to offer superior customer service and improve cross-sell and up-sell rates. Another critical, competitive differentiator is embedding video capabilities into the mobile channels and applications customers already use. Read More »

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Register for the K-12 Education: Using Wireless Technologies in Public Safety Webcast

Innovate the education environment by deploying Cisco BYOD Solutions for K-12 to facilitate teaching innovation and emergency  safety . 

Small, medium, and large school districts across the country are utilizing Cisco technology to provide pervasive wireless coverage for their schools.  Wireless coverage can not only provide an enhanced teaching and learning resource, but it can also be utilized as a tool for public safety.

The K-12 Education (PT III): Using Wireless Technologies in Public Safety webcast will take place on May 22nd, 2013 from 10:00 – 11:00 am (PST).  To register for the webcast please click here.

Here’s a sneak preview:

There is nothing more alarming then the event of a lockdown occurring during school for the protection of the students, public safety is a huge concern for parents and teachers alike.  Leveraging Cisco BYOD Solutions for K-12 Education  real-time location tracking in schools becomes a reality in order to determine the whereabouts of mobile device users throughout the campus.  Read More »

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Why Cisco is Winning in Wireless

The past few weeks have revealed what a tough industry the IT industry can be. Many stalwarts, competitors among them, have struggled to meet their financial targets, citing a variety of factors from the macro-economic environment to more aggressive competition from rivals, including Cisco.

 It’s no secret that Cisco has performed consistently well during the same period, and I am proud to have played a part in driving us to another record revenue quarter. Moreover, I’m delighted with the progress in our wireless business, where we reported sequential and profitable growth of 27% year-over-year.

How did we do it? Not by any cut-throat measures, as some rivals have suggested (in fact, our pricing policies haven’t changed in recent months, and our customers have the choice to buy products in combination or individually), but by doing what matters most: listening to customers, and innovating with pace and focus. Here are my top five reasons why Cisco’s innovations and acquisitions are winning us market share in the wireless sector:   

  • Customers want an architectural approach – 69% of the costs of running networks are incurred after the initial equipment purchase, with 47% coming in the form of labor costs. Think about how managing wireless and wired networks separately adds to those costs. By offering customers the choice to unify wired, wireless and virtual private networks (VPNs), into a single, highly secure network infrastructure, Cisco’s Unified Access architectural approach puts money back in our customers’ pockets. That’s a key reason we’re winning.
  •  Relentless Innovation Will Always Win Out – The innovations behind our Unified Access architecture are built on an engineering capability few rivals can match. The Unified Access Data Plane (UADP) ASIC that is central to our Unified Access strategy is a great example of the outstanding results our $6Bn+ annual R&D investment buys us. Silicon engineering is expensive. Competitors can’t solve customers’ problems with as much specificity and focus as Cisco can. Our approximately 650 silicon engineers give Cisco a huge innovation advantage.
  • Wireless is About Delivering Mobile Experiences, not just Connectivity – Getting connected is becoming table stakes. Our customers want solutions that enable them to use the information about how and where their customers are connected to provide them with better location-based services, and superior experiences. The acquisition of ThinkSmart gave us a big advantage in this area, one that we’re already putting to good use through our partnership with AT&T and others.
  •  We’re Helping Service Providers Transform their Networks for Wi-Fi – Speaking of service providers, our SP Wi-Fi strategy has delivered Cisco a strong advantage in partnering with telecommunications operators. We offer an end-to-end SP mobility architecture from access layer to the mobile packet core that our rivals simply can’t match.
  •  We’re embracing the Cloud to further simplify Wireless Network Management for Mid-Sized Companies – Let me return to where I began: the cost and complexity of managing networks. What if you don’t have any IT staff at all? That’s the challenge that Meraki solved for thousands of customers with its Cloud Managed Networking approach that we now offer through our Cloud Networking Group. Effectively addressing the needs of mid-sized business from retailers to event venues, coffee shops to medical centers has been another key driver of our success.

I’m delighted we’re making strong progress in mobility, but we won’t rest on our laurels. Innovation takes a lot of hard work, as does anticipating the ever-changing needs of our customers.

I believe if we keep those two principles in mind, we’ll continue to enjoy many more positive quarters and, yes, we’ll do it at the expense of our rivals!

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