Whether you’re a small or large organization, your employees are no doubt your most valuable assets. During my career, I’ve seen just how critical it is to unlock the full potential of each person to achieve great things. Today’s unique challenge lies in facilitating effective collaboration amongst a globally distributed workforce with the Internet at the center of everything.
I recently took the stage at Cisco Live! London where I talked about a new class of Internet-raised employees, their requirements for the next-gen workspace, and what Cisco is doing to facilitate this new way of working.
For starters, employees’ expectations today far exceed those of the past when it comes to communications. I can’t even imagine how my 7-year old daughter’s generation will be when they enter the workforce. Influenced by their consumer experiences, employees now desire (and need) much more than the corporate issued laptop: They want access to the devices—smartphones, tablets—and platforms of their choosing. IT departments now must figure out how to provide integrated collaboration experiences from any device and location. I’ve dedicated the past few years to finding a way for people to collaborate in a secure and scalable way while meeting these new expectations.
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Tags: Cisco, cisco live, cloud, collaboration, london, mobile, TelePresence, video
Last night, Cisco was honored by the World Affairs Council of Washington, D.C. for its leadership role in worldwide education. Cisco Chairman and CEO John Chambers received the “Global Education Award“ in recognition of Cisco’s “worldwide commitment to social responsibility, knowledge transfer, learning, and education.“
Tae Yoo, Cisco’s Senior Vice President of Corporate Affairs, accepted the award on John’s behalf. Tae leads Cisco’s social investment programs in education, healthcare, critical human needs, and economic development.
Dr. Steven Knapp, President of George Washington University, presents the World Affairs Council Global Education Award to Cisco Senior Vice President Tae Yoo on behalf of Cisco Chairman & CEO John Chambers
More than 1000 guests attended the Global Education Gala award ceremony, including 60 ambassadors from the Washington diplomatic corps and White House; cabinet and Congressional members; business and civic leaders; and students, parents and educators.
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Tags: Cisco, global education award, john chambers, leadership, world affairs council
We had a great time last week at the Hotel Technology Next Generation’s (HTNG) North American Conference in Atlanta. Many of the industry’s top leaders were in attendance, and it was exciting to see wireless and mobility as a recurring theme throughout the show. There were various Wireless-focused presentations, including one from Wi-Fi Alliance focused on Miracast and Passpoint. Our team also noticed that personal area network (PAN) capabilities are becoming of more interest to hoteliers as guests need a way to connect their devices together to share content.
Our very own Bob Friday, CTO, Wireless Networking Group, and John Bollen, MGM resorts VP of IT Strategy led the Wi-Fi conversations and delivered the conference’s keynote where they focused on key trends in the industry and our innovative implementation at MGM.
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Tags: Bob Friday, Cisco, hospitality, hotel, HTNG, network, networking, technology, wi-fi, wifi, wireless, wlan
Do you watch Modern Family? I love that show and it just keeps getting better. The episode where parents Phil and Claire moved daughter Hailey into her college dorm was particularily hilarious and I’m still laughing over the “Phil’s-Osophy” book he created for Hailey on “things I’ve learned” — hence, my strange title.
When Cisco asked me to participate on the Channels blog, I decided to risk the obvious and write about soft skills because it’s my observation they’re not widely appreciated – especially by women. What I mean by soft skills is personal brand: the image you portray and how others percieve you. It’s the very foundation on which your career is built. The timing couldn’t be better: we are in the throes of launching a very exciting project here at Westcon Group (more on that later) and today — you may note — is International Women’s Day.
Women want to develop professional and business skills, but often overlook what I call their soft skills foundation. For starters, there’s that nagging perception of the glass ceiling. Well, let’s ask this question: is it a glass ceiling that’s holding women back or is it something else? You might consider the following when evaluating your own soft skills foundation. Read More »
Tags: Cisco, distributor, International Women's Day, partner, Westcon Group
Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may not reflect the opinions of Cisco.
Jerry Silva, Principal at PG Silva Consulting, is a 25 year industry veteran in retail banking business and technology, and advises institutions on technology strategy as well as contributing thought leadership to a number of industry conferences and publications like the Financial Times, the Economist, and the Wall Street Journal.
Time for Banks to Join Us in Our Daily Lives
I’ve been in the market for a new pair of earbuds. Due to the big storm that hit Boston a few weeks ago, my earbuds were lost during the hectic scurry to fly home before the blizzard hit. Once I was safe at home, I visited a few “big box” retailer online sites to check out the latest technology. Using the stores’ customer review sections, I found a suitable pair that seemed to fit my needs, then I checked prices and searched for physical locations near me that had them in stock. My local store didn’t have them, but another location five miles away did have a few. After a quick sales chat with a store representative, I bought them through the web site, drove to the store, and picked them up at the customer service counter saving me the wait at the cashier.
Most of you will recognize this series of micro-experiences as a typical, and more importantly, single event in our e-commerce lives. The experience was seamless to me; A single journey – using transparent channels – to acquire a new set of earbuds. I was able to get the “Three C’s” I needed to complete the transaction; Credibility from other consumers on the quality and reliability of several models, Convenience of homework and shopping from anywhere (using my smartphone at one point), and Choice having the earbuds shipped to me if I wanted, or in my case, picked up at a physical location.
This post is about Banking, so you know where I’m headed with this… Read More »
Tags: branch, Cisco, customer experience, Financial Services, omnichannel, retail banking