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Visit Cisco FSI and Discover What’s Possible at BAI Retail Delivery 2013

On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will showcase our solutions portfolio that enables the Omnichannel delivery model and how it applies to various consumer banking experiences whether at home, in the branch, or on the road, to support seamless customer experiences and grow your business.

Booth Demonstrations

Today’s empowered financial services consumers expect a seamless experience. They want to engage with their bank when, where, and how they choose. While innovating to meet their demands, banks also must increase sales, grow profits, and reduce operating costs. Cisco executives will be at the BAI Retail Delivery Conference to demonstrate our Omnichannel sales enablement solutions that will help you:BAI 2013 Booth Blog

Our demonstrations will show how Cisco can enable retail banks to be more intimate and responsive to their clients’ needs; driving increased client satisfaction and wallet share through seamless customer experiences, while at the same time enable business growth. Read More »

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Innovative Collaboration Tools for the Desk Worker

At Cisco, we’re committed to evolving and enhancing the collaboration user experience – connecting you to the experts you need, regardless of location.  But user experience goes beyond that. It’s also thinking about ways to delight you – with a simpler AND superior user experience. Whether that’s with high-definition voice and video on “every pane of glass”, to sharing content in meetings using your device of choice, to bringing the worlds of personal mobile devices and corporate IT owned and managed closer together.

Given the proliferation of mobile devices that have entered the workplace, you probably don’t find my comments around a focus on user experiences for the mobile worker too surprising. However, what I think might be surprising to you is that we’re placing an equivalent level of commitment to drive innovation on user experiences for the worker at the desk.

Why would we do this? I’ll tell you. Consider primary research we commissioned this past summer of 2300 global enterprise and mid-sized company end users and decision makers. The study indicated 70% of users work primarily from a desk 4-5 days per week. Read More »

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Cisco Mobility Services APIs go RESTful

As a product manager, I am happy and excited to tell you that Cisco Mobility Services Engine (MSE) now supports REST based APIs. Why am I happy and excited you ask? MSE’s REST based APIs allow web app developers to rapidly develop location aware apps with ease.  Let me walk you through this new feature at a high level, and my colleague will take you through a closer look feature blog next week.

Mobility Services Engine and API support

For readers who are not familiar with the Cisco Mobility Service Engine and the APIs, here’s the gist:

–          Cisco Mobility Services Engine (MSE) works in conjunction with Cisco Wireless LAN Controller (WLC) and Cisco Aironet Access Points (APs) and computes real time location for all Wi-Fi end-points using RSSI based triangulation algorithms.

–          MSE stores real time and historical location of Wi-Fi clients in its database making it a gold mine of data for indoor location. (Remember that GPS technology is not effective for indoor location)

–          This rich store of indoor location data is now available to app developers to query through a REST based API over a secure HTTPS connection.

What can I do with MSE REST APIs?

MSE REST APIs allow web developers to query MSE location database using the HTTP(S) GET method. HTTP response payload can be received in XML or JSON format. Here is a list of resources that are accessible over the REST API. Read More »

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The Future of Wearable Technology: Smaller, Cheaper, Faster, and Truly Personal Computing

For the past few years, industry pundits have been predicting the death of the personal computer. I look at it a bit differently—the personal computer is not dying, but is becoming even more personal. It is now something you’re going to wear—in your clothing, jewelry, shoes, glasses, watches, and even on your skin.

The burgeoning field of wearable technology is hitting the mainstream, illustrated by a new ad campaign from Samsung that employs Dick Tracy, Captain Kirk, and a lineup of other comic and science fiction characters to introduce the new Galaxy Gear smartwatch. In a recent blog, my colleague Joseph Bradley described the wide range of “wearables” that are now available—and sure to be a hot topic at the Internet of Things World Forum in Barcelona next week.

I recently wrote about how wearable technology is helping drive the Internet of Everything (IoE)—and changing the way we live—by connecting people in new and different ways. Today, I’d like to go a little deeper, and explore some of the ways that today’s wearable technology might evolve.

One of the principles of this evolution is that technology is getting smaller, faster, cheaper, and more powerful every day. In fact, in terms of physical size, computing technology is becoming 100 times smaller each decade. The computing power of the ENIAC computer that filled a whole room back in 1956 now fits inside the tiny chip of a “musical greeting card” that you can buy for $4 at your local store. The smartphone in your pocket is many times more powerful than the PCs of just a decade ago. And now, all the capabilities of your smartphone are being condensed into smartwatches, which can make phone calls, connect to the Internet, take pictures, and do just about anything else your phone or tablet can do.

But even this miniaturization of technology is dwarfed by the power that is available when you connect to the cloud. One really exciting example is SIGMO—a language translator that you can clip to your shirt, or wear on your wrist. It costs about $50, and when connected to the cloud can provide real-time voice translation of 25 languages. Sigmo blew past its fund-raising goal of $15,000 on the crowd-funding site Indiegogo.com to almost a quarter-million dollars, illustrating the demand for these types of gadgets.

Figure 1.  Sigmo voice translator provides real-time cloud-based translation services for 25 languages, and learns as you use it.

voice translator

Read More »

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Marketing: A Revenue Generator

It’s an exhilarating time to be in marketing. Here at Cisco, we’re on the precipice of transforming marketing from what has often been seen as a cost center into a revenue generating center. And, we’re taking our partners with us on this journey.

By now, you’ve probably heard the term “revenue marketing.” It’s a somewhat new phrase, but its implications will change the face of marketing forever. In a nutshell, revenue marketing means that marketing strategies and campaigns align with sales and business objectives to generate a measurable ROI to the bottom line. Now that is pulling up a seat to the table.

There are some fascinating trends today contributing to this seachange. The business to business (B2B) buying behavior has changed, and roughly 70 percent of the B2B buying process happens before sales even makes contact with the customer. That digital buying journey data can be integrated with customer relationship management (CRM) for amazing insight and the ability to connect with our customers throughout their purchasing journey. Read More »

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