I talk to customers virtually everyday as part of my job, and even though they thoroughly believe in the operational and transformative benefits of video collaboration, they tell me there’s still more we can do to help simplify the process for implementing video pervasively. So, at Cisco’s Collaboration Summit last week, we unveiled a host of technologies designed to do just that – grease the skids for driving video collaboration everywhere using an intelligent approach that is connected, adaptive and intuitive.
Cisco’s strategy for enabling pervasive video is aligned around three key strategies and, as such, so do our product innovations:
To make video more accessible, Read More »
Tags: Cisco, collaboration, collaboration summit, dx650, intelligent proximity, mobility, MX300 G2, pervasive, TelePresence, video
The Smithsonian Institution and Cisco are collaborating to help the Smithsonian enhance the experience for more than 30 million visitors, who each year enjoy the services offered by the world’s largest museum and research organization. As an avid user of the Smithsonian’s 19 museums, nine research centers and more than 140 affiliate museums around the world, I support and welcome this great opportunity
Read More »
Tags: Cisco, Cisco Nexus Switches, Cisco ONS 15454 Multiservice Transport Platform, Martin Beckman, Optical Networking, Smithsonian, Smithsonian Institution, Surya Panditi
By the end of this year, the number of mobile-connected devices will exceed the number of people on earth. As mobile device exponentially grows around the globe, the Internet of Everything (IoE) is driving even more relevant connections – reaching people and processes in new and unique ways.
Service providers are seeking new ways to accommodate the surge in mobile data traffic, smart portable devices and things coming onto their networks. As mobile devices proliferate, so do the opportunities to strengthen relationships with customers by delivering a superior subscriber experience.
Based on predictions in Cisco’s latest VNI Global Mobile Data Traffic Forecast, we know that we are just scratching at the surface of what’s possible in terms of creating new mobile customer experiences and revenue. Take a look at a few key growth predictions for next five years:
- By the end of 2013, the number of mobile-connected devices will exceed the number of people on earth, and by 2017 there will be nearly 1.4 mobile devices per capita
- Mobile network connection speeds will increase 7-fold
- Two-thirds of the world’s mobile data traffic will be video
Based on these predictions and the explosion of mobile data traffic traversing networks, service providers need to Read More »
Tags: Cisco, Internet of Everything, IoE, mobile device, mobility, network, Service Provider
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will showcase our solutions portfolio that enables the Omnichannel delivery model and how it applies to various consumer banking experiences whether at home, in the branch, or on the road, to support seamless customer experiences and grow your business.
Today’s empowered financial services consumers expect a seamless experience. They want to engage with their bank when, where, and how they choose. While innovating to meet their demands, banks also must increase sales, grow profits, and reduce operating costs. Cisco executives will be at the BAI Retail Delivery Conference to demonstrate our Omnichannel sales enablement solutions that will help you:
Our demonstrations will show how Cisco can enable retail banks to be more intimate and responsive to their clients’ needs; driving increased client satisfaction and wallet share through seamless customer experiences, while at the same time enable business growth. Read More »
Tags: Cisco, customer experience, Financial Services, omnichannel, remote expert, retail banking, video
At Cisco, we’re committed to evolving and enhancing the collaboration user experience – connecting you to the experts you need, regardless of location. But user experience goes beyond that. It’s also thinking about ways to delight you – with a simpler AND superior user experience. Whether that’s with high-definition voice and video on “every pane of glass”, to sharing content in meetings using your device of choice, to bringing the worlds of personal mobile devices and corporate IT owned and managed closer together.
Given the proliferation of mobile devices that have entered the workplace, you probably don’t find my comments around a focus on user experiences for the mobile worker too surprising. However, what I think might be surprising to you is that we’re placing an equivalent level of commitment to drive innovation on user experiences for the worker at the desk.
Why would we do this? I’ll tell you. Consider primary research we commissioned this past summer of 2300 global enterprise and mid-sized company end users and decision makers. The study indicated 70% of users work primarily from a desk 4-5 days per week. Read More »
Tags: Cisco, collaboration, desk worker, dx650, Electronic Hook-switch Control, IP Phone 7800 Series, mobile, user experience, video, workplace