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The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action

In part two of this three-part series detailing the “Evolution of Immersive Video in the Retail Bank Branch,” I looked at Cisco’s Remote Expert Solution more in-depth and discussed how the solution’s contact center enables virtual face-to-face meetings with high-definition video. By offering customers instant access to knowledgeable experts, even when customers are in remote areas, banks can provide personal service resulting in improved customer confidence in the relationship and greater loyalty. Now that we understand how the solution works, I’d like to take a deeper look at the solution in action and discuss how Remote Expert can meet customer needs in three key business areas.

Wealth Management Services

Remote Expert’s video sharing capability allows investment advisors to visually see the customers they are pitching new products and services to and helps them to gauge how to lead the conversation. In some cases, portfolios may be complex, especially when involving trusts, so video adds an additional medium in which to connect with the customer and explain the approach being presented by the wealth advisors. This is something that cannot be accomplished easily over the phone and traditionally has involved air travel to meet the customer in person. For ultra-high-net worth customers (> $2 MM), Remote Expert also provides a way for multiple advisors to join the conversation remotely to guide the client through the estate planning or wealth planning discussion.

Mortgage Sales

Today, there are many mortgage programs and products available. In addition, many state and federal regulations exist as it relates to quoting and working with customers on mortgage programs. Video has been shown to be an effective way to drive additional understanding of those various mortgage products and a way to work with the customer through the pre-approval process and up to the point of underwriting. We are finding that banks are still opting for the traditional in-person closing process, but more and more institutions are experimenting with completing the entire mortgage process using Remote Expert and the available video capabilities it provides. Read More »

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Cisco Partner Weekly Rewind – July 19, 2013

Partner-Weekly-Rewind-v2

Every Friday, we’ll highlight the most important Cisco partner news and stories of the week, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off The Top

We are always seeking to make it easier for partners to do business with Cisco. One of the items both customers and partners have inquired about is our Return Materials Authorization (RMA) process. Historically, Cisco has operated an RMA back-end swap process. Based on feedback from Cisco customers, we have now moved to a front-end RMA swap process that immediately updates your contract information with the new part information at the start of the RMA process.

Check out Cisco Senior Director of Technical Services Jim Fuller’s comments on the new process and how it will make it easier for you to do business with Cisco.

Are You Doing All You Can With Social Media? Read More »

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[Cartoon Catalyst Blog Series] K-12 BYOD. Secure Students, Determine Internet Access, and Yet Provide Awesome Network Performance?

Students bounding into schools touting the latest device is creating big problem for K-12 IT departments. How can schools support BYOD initiatives while securing these mobile devices and the student information embedded within them if IT staff numbers aren’t growing?

In his latest blog, K-12 BYOD. Secure Students, Determine Internet Access, and Yet Provide Awesome Network Performance?, Cisco’s Rahul Chohan discusses how Identity Services Engine policy deployment as a part of Cisco BYOD Solutions for K12 Education helps simplify mobile device security streamlines the IT security processes required to deploy BYOD. Rahul’s blog covers how ISE helps protect minors, ensure performance, and simplify IT over the wired and wireless infrastructure. How exactly can it do this? You’ll have to read his blog to find out.

For more on Cisco BYOD Solutions for K12 Education page.

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Three Simple Ways to Boost Mobile Device Security

The explosion in business mobility is transforming our companies in profound—and sometimes challenging—ways. One of the most vexing issues is security.

Recently, I came across a Wharton article predicting that by 2015, more Americans will access the Internet through mobile devices than PCs. From open data to an increase in government-accessed information, this sweeping trend raises questions about the true security of mobile networks and devices. But how can an organization support the infusion of wireless devices into employees’ lives without opening the door to heightened security risks? Read More »

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[Cartoon Catalyst Blog Series] K-12 BYOD. Secure Students, Determine Internet Access, and Yet Provide Awesome Network Performance?

So many students, so many devices, yet zero increase in number of IT staffers. The increasingly unbalanced ratio is enough to cause a few nightmares for any IT professional.  Luckily, supporting student IT requirements, while remaining secure, has become a bit simpler with Identity Service Engine (ISE)  Policy Deployment, part of Cisco BYOD Solutions for K12 Education.   With ISE, IT staffers can quickly add and support student’s devices like laptops, smart phones and tablets and at the same time ensure the protection of student information access, dynamically control who gets access to what and provide optimal network user experience.  You can be rest assured that we have your back while you balance it all.

K-12 TightRope1    

Protection of Minors – Let’s face it – K-12 means we’re talking about minors, so we need to tread quite carefully. Extending network access across wired and wireless opens education to a world of innovation; yet it also opens the network up to security threats. 64% of parents feel it is a schools responsibility to effectively teach students how to use their mobile devices safely [Info graphic].  Protection of access to and access by students is a high-priority.  It is critical to restrict access to confidential student records while making sure students get the right access to resources they need for learning. The ISE component of the  K12 BYOD Solution protects student information through secure,   role-based, application access – simply – over the wired and wireless infrastructure. Read More »

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