There is no denying the changing role of IT. The traditional govern and build approach is too slow for the new world of cloud and mobile computing. IT departments, who once carefully metered out which services they would offer and how they would be delivered, are now being led by a completely new set of drivers.
The model has been upended: employees and customers now decide by proxy what they want and it falls upon IT to scramble and deliver it instantly. These days the face of the technologist is your average high school student, retail shopper, hotel guest, hospital patient, and even branch office employee. This “consumerization of IT” has transformed these beings into powerful, roaming, high-octane data seekers assuming connectivity at all times. In essence, they expect access to any application on any device from anywhere with a high quality experience. Read More »
Tags: branch IT, byod, Cisco, Intelligent WAN, IWAN, routers, Techwise TV, webinar, zeus kerravala
Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry. Within the Cisco booth, we demonstrated a series of solutions that enable digital and physical channels to become more interactive and sales focused, while improving the customer’s banking experience. Attendees were excited to walk through various live customer business scenarios – all enabled by the same infrastructure – and available today.
Cisco’s Omnichannel Booth Experience
The Cisco Financial Services team led the booth tours that took attendees through an end-to-end omnichannel experience. Participants were asked to play the role of an existing customer for the entire demonstration and were shown how Cisco can assist financial institutions in their desire to be more intimate and responsive to their clients’ needs. We demonstrated a seamless customer experience that can drive increased satisfaction and wallet share. Read More »
Tags: Cisco, collaboration, customer experience, Financial Services, omnichannel, remote expert, retail banking, video, video banking
When Benjamin Franklin coined the famous phrase, “time is money,” I am sure the advances of mobile technology were not on his mind. However, the adage is more relevant now than ever before as organizations evaluate their mobility and Bring Your Own Device (BYOD) strategies.
BYOD is Here to Stay
Earlier this year we announced the results of the Cisco IBSG BYOD Financial Impact study. The global research revealed interesting statistics about the financial impact of BYOD including:
- Mobile users are willing to invest in BYOD. Mobile employees who BYOD (“BYOD-ers”) spend on average $965 on their devices, and use 1.7 personal devices for work. They spend an additional $734 per year on voice and data plans for their BYOD devices.
- BYOD is delivering productivity gains around the world. Even with a broad mix of BYOD implementation levels, the typical company is, on average, saving money and its employees are more productive.
- Comprehensive BYOD pays for itself in hard cost savings. Apart from productivity gains, the major cost savings are in three areas: hardware, support and telecommunications costs. Read More »
Tags: bring your own device, byod, Cisco, future of mobility, mobility, partner
True any to any collaboration means you can collaborate via rich media in real time no matter where you are and who you want to collaborate with. You can use the device you want and collaborate the way you want with voice, video, messaging, or content sharing – imagine never again hearing the phrase “I will take care of that when I get back into the office.”
Cisco is striving to make this vision a reality and has made significant progress. For example, Cisco recently announced capabilities for:
- Mobile and teleworkers: Making voice, video, messaging and content available outside the corporate network to mobile Jabber users and teleworkers without needing a VPN. Best of all, our customers can realize these benefits with no additional costs.*
- Intercompany and consumer collaboration: Enabling real-time voice, video, and data-sharing capabilities for businesses to collaborate with consumers and business partners using Jabber Guest. Customers or partners simply click a URL, website link, or mobile application to start the interaction. Organizations can build these capabilities into their website or mobile application with the included SDKs.
These capabilities are made possible by the Cisco Collaboration Edge Architecture and an important component of this architecture, the newly released Cisco Expressway – they enable bridging of collaboration islands to enable any to any collaboration.
The diagram below shows the use cases that the architecture delivers. Read More »
Tags: Cisco, collaboration, edge, expressway, Jabber Guest, video
When it comes to mobility, everyone is learning fast in order to keep up. With what seems like daily advances in mobile technology and rapid consumer adoption, it is not getting any easier for organizations to break the cycle of reactive IT decision making. For many of our customers, enterprise mobility happened to them and the initial supporting architecture was built at light speed to respond to the demands of the business. While this approach was necessary to stop the deluge, it didn’t put all of the pieces in place to enable organizations to adapt the continuous change and emerging new realities of mobility. For instance:
- Users now connect to the network with three or more mobile/WLAN devices such as laptops, tablets and smartphones, resulting in complex wireless infrastructures and network bottlenecks.
- Inconsistent management tools and policies across the wired and wireless segments of the network increase the burden for network managers and drive up management costs and complexity.
- Employees demand access from devices not only within the corporation, but also beyond the firewall.
- Risk management dictates that corporate data must remain protected.
The need to balance productivity with security and coordinate business justification with the various line of business (LOB) owners has never been greater. IT leaders who want to break out of the reactive cycle of just keeping up must take a step back to evaluate what’s coming next. What changes are on the horizon? How will it impact my network? How can my network help me adapt to the changing needs of my employees?
Read More »
Tags: byod, Cisco, infrastructure, mobility, network, wi-fi