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Is Your Company Achieving the Full Value of BYOD?

Robert Metcalfe popularized the idea of the “network effect,” where the value of a network grows exponentially in proportion to the number of users and things on that network. Many people these days wonder if this principle applies to the “bring your own device” (BYOD) trend—where the complexity of all the devices, software, and standards that must be accommodated may cause some IT leaders to question whether the promised value is worth the headache.

Certainly there’s potential for tremendous value: the most recent report from Cisco Consulting Services on the Financial Impact of BYOD reveals that with the right approach to implementation, companies across the globe could be generating an average annual value of $1,650 per mobile user. In the United States, than number grows to $3,150.

So, how can you know whether or not you are realizing the full potential of BYOD in your company? And more important, how can you progress from wherever you currently are along the value journey to where you want to be?

One place to start is the interactive BYOD Assessment Tool that Cisco Consulting Services developed as a companion to its latest BYOD research and analysis. Through a quick and easy six-step process, the tool highlights key findings and helps you identify which level of BYOD implementation your company might have. The Assessment Tool provides a quick estimate of the value you are currently deriving from BYOD in your company, and offers some general recommendations of next steps to take.

BYODToolgraphic

The interactive Cisco BYOD Assessment Tool estimates the value of a current BYOD implementation.

Of course, the interactive BYOD Assessment Tool is designed to provide just a general sense of your company’s progress along the BYOD “value journey.” A BYOD engagement with the Cisco Consulting Services Research and Economics team can take you deeper.

An engagement will produce a detailed assessment of your company’s current usage and capabilities, and the benefits your company is gaining from BYOD today. Our team will also take a close look at the increase in value you can expect by taking a strategic approach to implementation, which we call Comprehensive BYOD. You’ll have a better understanding of how employees across your workforce are using BYOD, and what you can do to help them be more productive and innovative using their own devices for work.

Like the “network effect,” BYOD requires a critical mass of users before you can appreciate its benefits. But to enjoy its full value, you need to be sure that you are enabling the right users, with the right capabilities, under the right governance model. Click here to request a customized BYOD assessment.

Find out more about Cisco Consulting Services’ BYOD financial analysis by clicking on the links below:

Explore BYOD: http://cs.co/byod-economics
Start Your BYOD Assessment: http://cs.co/BYOD-Assessment_Tool
Request a Custom BYOD Assessment: http://cs.co/BYOD-contactme

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Partner Voices: Why Cisco Partner Summit Matters

The convention center is prepped, the exhibits and demos are built, the meetings are booked, the hotels are reserved, the big keynote screens are powering up, and in a few short days, we’ll be kicking off Cisco Partner Summit 2013 in beautiful Boston, MA. Consider this a reminder to follow along here on the Cisco Channels blog and on Twitter, Facebook, LinkedIn, YouTube and Google+ for all the action.

If you aren’t going to be with us live, register for Virtual Partner Summit and enjoy a range of sessions and Cisco executive chats created just for the virtual program. Keep an eye out for our Roving Reporter. Join our contests and win great prizes. Download and use our Partner Summit 2013 Event App and Augmented Reality App. Follow our Partner Ambassadors and read their impressions. Tag everything you post with #ciscops13. Above all, be in the conversation and let us know what matters most to you as we discuss Cisco’s channel and technology strategies for the coming year.  Read More »

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Get Converged User Access Management

Cisco Prime Infrastructure is a network management tool that helps accelerate the rollout of new services. It also provides highly secure access and management of mobile devices, making bring- your-own-device (BYOD) access a reality for corporate IT. Tightly coupling client awareness with application performance visibility and network control, Cisco Prime Infrastructure helps ensure an uncompromised end-user experience. Deep integration with the Cisco Identity Services Engine (ISE) further extends this visibility across security and policy-related problems. It presents a complete view of client access issues with a clear path to solving them.

Whether you are well-versed with Prime Infrastructure and want a sneak peek at Prime Infrastructure 2.0 (yes, 2.0) OR you’re new to Cisco’s network management suite and just want to feel out the options, join us at our webinar June 5th (Click to Register) to learn about how Unified Access streamlines converged user access management. We have lined up an early preview of the latest Cisco Prime Infrastructure that we’ll showcase in action with a live demonstration.  Read More »

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Disruptive Times Call for Positive, Innovation Change Agents

The online rebel jam is a joint effort of Rebels at Work, and Corporate Rebels United  and being sponsored by Cisco IBSG, who is contributing both speakers and the WebEx collaboration and communication platform that enables this global virtual event.

It’s easy to be an innovator and entrepreneur in start-up, but not so inside large organizations — companies, government agencies or healthcare systems. The competencies and mindset you need to create change and succeed are different for rebels inside the organization.

The good news is that in today’s hyper-connected world we have the possibility to join forces -- across distances and time zones -- and create a critical mass of change agents capable of accelerating innovation and transformation globally.

That’s why we’re holding a free, online 24-hour Rebel Jam with fascinating speakers, inspiring entertainment and provocative discussions every hour, with hosts from Europe, North America and Asia. Our aim: empower the rebel to be able to create positive change, understanding the considerable risks and challenges that will arise.

Corporate Rebels

On May 30-31, 2013, Rebels at Work and Corporate Rebels United will hold a 24 hour on-line Rebel Jam via WebEx. All you’ll need is to be able to connect to the Internet and clear your calendar. Read More »

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ATA 2013 – Not All TeleHealth Markets Are Created Equal

Being able to participate at an American Telemedicine Association event in Austin, Texas has been a true highlight of 2013. The conference and its attendees were a-buzz with more remote monitoring devices than I knew existed, infinite possibilities to provide “care anywhere,” and a fantastic array of new connections in this growing facet of our industry. Thought-provoking conversations centered on convergence of healthcare and ICT, needs and opportunities for telehealth stakeholders, and telehealth’s impact on treatment and prevention.

ATA 2013 – Not All TeleHealth Markets Are Created Equal A common theme throughout the event was the current state of the industry and how connected health solutions are creating pathways to transform healthcare. This includes things such as workflow optimization, provider and patient engagement, and new application opportunities in the field of care. Telehealth has the power to impact both treatment and prevention in healthcare, which is crucial to shifting the burden of healthcare costs down, and the ability to improve outcomes.

During the event, I was privileged to take part in a Market Watch panel, “Not All Telehealth Markets are Equal,” hosted by Frost & Sullivan. This panel consisted of representatives from companies focused on remote monitoring, video telemedicine, mHealth, and home healthcare. We discussed key differences and similarities between these top market verticals concerning challenges, business models, and future growth.

Each of the panelists were asked several questions:

  1. What are the most innovative or transformative use examples of telehealth solutions you are seeing live in practice, which can impact change and outcomes?
  2. What restraints and challenges are people facing out in the market now especially in terms of realizing revenue growth and potential for telehealth solutions? Why will the future be different from the past?
  3. What are some best practices you have seen in getting patients engaged with mobile and telehealth solutions and actually driving behavioral change?
  4. Would you agree with our (Frost & Sullivan) view of the importance of video telemedicine in leading markets in telehealth, and what realized uptake is being seen in practice currently and what other factors are important to make this work?

Innovative telehealth use

There is a great deal of innovative  telehealth use, but one example I shared involved doctors recording patients’ visits (using Show ‘n Share) and sending a link of the recording to the patients after the fact so they can easily watch it again, and share with family and friends. This represents an innovative and different use of telehealth technology – it supports patients who are likely inundated with information during their visit and allows them to relive their consult remotely. 

Restraints and challenges

Telehealth now encompasses so many different channels patients want to use to interact with their healthcare system – telephone, mobile, social, email, text, web chat, etc. This means health care providers and payers must invest in the proper operational infrastructure to support these consumer connection expectations.  I gave the example of a patient with an illness, who wants to talk to a doctor remotely, and expects to be “seen” within 15 minutes. A payer or provider cannot expect to deliver that specific level of service unless they have a centralized infrastructure that is dedicated to operations. In order for this to be scalable, health systems will have to invest in elements such as contact center, unified communications, secure wireless infrastructures, and endpoints with solutions like Jabber and WebEx. These are just examples of some solutions that can be deployed in order to make telehealth work seamlessly to provide patients with the best remote care experience possible.

Best practices

Many panelists discussed gamification and how it is becoming a tool to engage consumers, as it ties to human nature, competitiveness and camaraderie. I discussed this from my personal standpoint. Customer Relationship Management (CRM) is a strategy that healthcare should deploy more because many health systems are being asked to think and act more like retailers in-nature. Healthcare systems need to take a page from companies who have to know their customers well and respond. This requires a strategic shift in how they approach and interact with patients and families, creating an infrastructure that would allow patients and family members or loved ones to communicate and interact with their care professionals via the communication method they choose. A sophisticated CRM strategy and eco-system is necessary to manage this.

Importance of video telemedicine

To drive home the importance of video in telehealth and the need for more efficiency in healthcare, I highlighted the model for primary care. I noted that primary care itself could be more remote and centralized at the same time. This could be a market differentiator for the health systems that deploy such a model, because the cost structure would be significantly reduced. A key technology component that supports this is a call manager feature combined with  remote video technology that looks at hundreds of doctors to determine who may be available at any given time. As telehealth and telemedicine technology begins to grow and be widely adopted, this will be even more important. In order for it to scale and cross organization boundaries, it must be interoperable with different devices and endpoints and be able to connect in any way possible.

One thing is for sure; telehealth cannot exist without the support and adoption of the clinical community.  The only way to ensure successful adoption of new technology is hand-in-hand implementation that’s tailored to the desired clinical workflow and to ensure that clinicians are championing it across the organization.

Learn more about ATA and the “Not All Telehealth Markets are Equal,” panel I participated in. And let me know any thoughts you have about my responses to the panel questions.

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