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Cloud-based ITaaS: Transforming IT from Support to Service Brokerage

Cloud computing is more mainstream today than ever before, but it’s important to note that there are still significant opportunities for IT leaders to innovate and leverage cloud delivery options to capture new business opportunities and implement new IT models.

The Evolution of ITaaS: The Convergence of Two Roads

On one hand, traditional private cloud services within customer IT services are driving different degrees of completeness depending on organizational needs. Virtualization, consolidation and on-premise shared services are some of the drivers within the private cloud space.

On the other hand, public cloud services are evolving to include Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS).

Today, these two tracks are intersecting to create demand for a hybrid cloud model. While the concept of the “Hybrid” cloud has developed mostly as a consequence of the availability of different cloud services, this same availability is also driving the evolution of IT as a Service.

What does this mean for business? It means that fundamentally, IT is adopting a supply chain management logic by deciding whether to make or buy a specific service based on a variety of organizational goals, market pressures, and available options.

The Ongoing IT Sourcing Strategy: Make vs. Buy 

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A Balanced Approach to Mobile Security

Gartner recently made three interesting predictions about mobility in the workplace. While the ideas are compelling, they only offer one-side of the story, and the solution.

In this blog post, I’ll take a deeper look at each of these predictions and discuss why the future of mobility rests on IT leaders taking a balanced and strategic approach to security that focuses more on protecting the network and proprietary data and less on implementing overly broad restrictions.

Gartner Prediction #1: Twenty percent of BYOD projects will fail by 2016 due to IT’s “heavy hand.”

While the actual failure rate may be less than one-fifth, mobility efforts will fail if companies are too restrictive with MDM policies. Instead, a two-fold approach to supporting a BYOD environment from a security perspective is essential.

First, IT leaders should take a balanced approach to security that protects business-imperative network solutions and data. In most cases, blocking Angry Birds and Candy Crush is unnecessary and not scalable. With Apple and Google supporting over a million apps each (and counting), it can cost precious time and IT resources just trying to keep up with restricting non-threatening applications.

Secondly, IT leaders should be focused on encouraging users to use secure solutions. This will only grow more important as the explosion of new connections and various devices evident in today’s Internet of Everything world creates more opportunity for malicious actors to utilize even more inroads to compromise users, networks, and data. By educating employees to take an active role in the security of their device, users can be empowered to report suspicious threats and have an open dialogue with IT teams. Read More »

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Cisco CMX @ NRF 2014


NRF 2014 was held last week at the Javits Centre in New York City. It’s the biggest retail event of the year where vendors show off the future of the industry to all the delegates both using inspiring key notes and exciting demos on the Expo floors.

2014 and beyond:

It wasn’t too hard to identify that there were some common themes. On Tuesday afternoon I stood on the main Expo floor and just looking around I could quickly see the industry’s top of mind phrases and buzz words popping out:

“Omni channel”,”Onmianalytics”, “Predictive”, “Insights”, “Customer science and Analytics”, “Precise Location Matters”, “Analyze Decide”, “Mobilize”, “Mobility solutions”, “Big data”, “Customer engagement”, “Adaptive offers”, “Personalized customer experience”, “Customer Experience Analytics”

We certainly are entering the era where using data, analytics and personalization is no longer just an interesting notion or “nice to have” for retail – it is now the KEY thing companies MUST do.

And a big common theme is that mobile is exploding and changing things rapidly, so retailers either need to keep up or inevitably fall behind their competitors. Read More »

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Summary: Next Gen IT Predictions: 2014 and Beyond

2014 will be a year that builds on the momentum of mobile, cloud, the Internet of Things (IoT) and the Internet of Everything (IoE). How can your organization realize value from today’s new model for IT?

Here’s my take on the trends we will see over the next twelve months:

  1. Increasing urgency to manage our zettabyte-driven world.
  2. The need for hybrid cloud adoption.
  3. A revolution in software and new IoE platforms.
  4. The rise in thinking about security holistically.
  5. The Internet of Me finally arrives: real personalized, mobile, cloud-based experiences.
  6. The Internet of Everything is happening now.

If you think technology has infiltrated your life, just wait. You can feel the potential for monumental change as we begin to interconnect the physical and virtual worlds.

Read the full blog: Next Gen IT Predictions: 2014 and Beyond to learn more about each trend and discover how your organization can realize the benefits of the Internet of Everything.

Next Gen IT Predictions : 2014 and Beyond from Cisco Business Insights


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Next Gen IT Predictions: 2014 and Beyond

In my travels, I am fortunate to see new and interesting innovations, emerging technologies and trends. Of course, the growth of mobile and cloud technologies continues to shape our work and lives. 2014 will be a year that builds on the momentum of these trends, along with IoT, with more connected people, processes data and things than ever before.  Here’s my take on the most significant things we’ll see in 2014.

Next Gen IT Predictions : 2014 and Beyond from Cisco Business Insights


1. Increasing urgency to manage our zettabyte-driven world.

The proliferation of mobile devices, streaming video and explosion of applications has meant that global IP traffic has exploded more than 4x in the past 5 years. IP traffic will again triple over the next 5 years. In 2013, we generated a momentous 1.2 zettabytes of new information and 70 billion apps were downloaded. Wireless traffic will exceed wired traffic and video-on-demand traffic will nearly triple in three years.

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