Business mobility is driving better productivity, heightened customer experience, and harmonious work/life balance. It also offers freedom for knowledge workers beleaguered by accelerating demands on their time and talents. Indeed, workers themselves have taken much of the initiative toward business mobility.
It is now up to enterprises to support and shape their further adoption of this key technology to capture its full benefits. Moreover, business mobility represents an opportunity for service providers (SPs) to generate new revenue and to deepen their enterprise customer relationships.
To gain a better perspective on the latest trends in business mobility, Cisco Consulting Services (CCS) conducted an extensive survey in March 2013. Comprising 4,800 respondents across eight countries, it is one of the largest and most comprehensive studies of the needs, interests, and behaviors of end users of business mobility.
Several key themes emerge from this survey, all of which have significant implications for enterprises and service providers: Read More »
Tags: Business mobility, Cisco, Cisco Consulting Services, cloud, enterprise mobility, mobility, Mobility Your Way, new business models, next-generation IT, Service Provider
Earlier this year, the number of connected devices reached the 10 billion mark, surpassing the world’s human population, and experts expect that number to reach 50 billion over the next two years. This phenomenon, known as the Internet of Things (IoT), comprises a highly distributed model of connected objects, devices, and sensors that are used to communicate data. Everyday products can then use that data to analyze, plan, and make intelligent decisions. While IoT promises to fundamentally change our daily lives, arguably the most significant impact of IoT will be to the business world.
While consumers will enjoy new levels of connectivity with IoT, businesses will receive the lion’s share of the benefits. IoT will usher in a wealth of intelligence that businesses can use for planning, management, policy, and decision-making that will help them maximize productivity and efficiency while minimizing costs. In fact, some of these business applications already exist. For example, by connecting their cameras to the network, retailers can use analytics tools that can help them improve customer service, understand traffic patterns, and enhance inventory decisions. Read More »
Tags: Cisco, Cloud Computing, Internet of Everything, internet of things, IoE, IoT, network security, physical security, security
Cisco’s Value Incentive Program (VIP) is in its 22nd consecutive period and has more than ever to offer. Over the years we have invested billions of dollars into VIP and into you, our partners. For this launch period, we want you to take a fresh look at your VIP strategy to get the most from this incentive program.
New Revenue Opportunities with VIP 22
Every six months we re-launch VIP to focus on the newest technologies and incorporate your feedback from previous periods. For the launch of VIP 22, we’ve included some exceptional changes which will help make you more successful: Read More »
Tags: Cisco, partner, value incentive program, vip 22
One of the things I enjoy most in my role leading Product Management for Cisco’s Customer Collaboration business is listening to our customers and partners to ensure we deliver products that meet their needs. Our focus on delivery and execution sets Cisco apart in the industry.
So I’m very pleased to see that, for the second year in a row, Cisco was recognized as highest in “Ability to Execute” in Gartner’s Contact Center Infrastructure (CCI) Magic Quadrant. Gartner bases Ability to Execute on a number of criteria–including the quality, maturity, and overall breadth of a vendor’s applications; their customer support capabilities; and their ability to deliver solutions in formal contact centers within companies, outsourcers, and service providers. In addition, we improved our positioning in “Completeness of Vision”, with noticeable movement to the right in the June 2013 CCI Leaders Quadrant.
Cisco’s achievement in this year’s CCI Magic Quadrant is the latest recognition that our contact center business is truly firing on all cylinders. The product development aspects Read More »
Tags: Cisco, contact center, customer collaboration, Gartner, Magic Quadrant
Over the last several years, the role of an enterprise workforce has evolved from a select few mobile-enabled employees to a robust, global network equipped with advanced capabilities at their fingertips. As this workforce grows and evolves, how can enterprises, specifically their IT departments capitalize on opportunities available through mobility while meeting their ever-increasing workforce expectations?
Click to see the First Step in action
Today we are launching a blog series featuring Vine-format videos that will highlight key insights from a recent Cisco whitepaper, “Six Essential Steps for Unleashing the Power of Enterprise Mobility.” In the coming weeks, we will be examining each step enterprises can take to enable new and more efficient ways of working in today’s mobile world. Today’s post highlights the first phase – How enterprises can build a mobile structure. Just as any building project should begin with efficient planning, here is a quick checklist to guide your own mobile strategy development:
1. Clearly articulate roles around the what, how, where, which, who and when.
For many enterprises, planning can take a back seat as increased mobility keeps IT departments reacting to the influx of requests for mobile devices to receive wireless access. Too often, enterprises can find themselves focusing on only one aspect of mobility. For a system-wide approach that keeps application performance, security and rich experiences top-of-mind, enterprises must develop a comprehensive mobile strategy. Read More »
Tags: Cisco, enterprise mobility, mobile, mobile device, mobility, network, wi-fi, wifi, wireless, wireless network