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WWDC Wireless Takeaway: 802.11ac on Apple Devices Coming Your Way Soon

At WWDC this week, Apple announced that their new Macbook and Macbook Air are 802.11ac enabled. As we predicted in our red-hot Client Adoption blog earlier this year, the list of 802.11ac clients, like the new Macbooks and Samsung Galaxy S4, will continue to grow and expand throughout 2013. These devices come with the promise of Gigabit wireless, at faster speeds and better performance. How will your enterprise networks meet those expectations? The Cisco Aironet 3600 with 802.11ac module is your ticket for enterprise-class 802.11ac wireless.

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Cisco Aironet 3600 AP with 802.11ac module

The 802.11ac module will make these new clients fly at new higher speeds--3 to 4 times faster than 802.11n. So if you are connecting your new Apple device to an Enterprise Network supporting Cisco’s 3600 AP with the 802.11ac module, you will be able to get some of the highest bandwidth rates ever seen out of your Wi-Fi network which will open the opportunity for better quality video streams, better online collaboration and the support of more high-bandwidth demanding applications.  Check out the Aironet 3600 here:  http://www.cisco.com/en/US/products/ps13128/index.html

Can’t get enough of 802.11ac? Neither can we. Read More »

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New Pervasive Conferencing Capabilities Enable Video Collaboration for Everyone

Today Cisco is introducing new Pervasive Conferencing capabilities that further simplify and enable video collaboration for everyone.  It’s about increase in scale throughout your organization along with greater efficiencies and affordability.  Consider doubling the number of endpoints while keeping costs at a few dollars per user per month.

Enhancements across our collaboration portfolio make it easy to migrate, upgrade or implement a new deployment, and give you flexibility to customize solutions for what your business specifically needs. Let me share a few announcement highlights:

  • Deployment options: We’ve made it easier for you to choose your deployment. Virtualized, on-premise, or cloud, you can use the platform that works best with your infrastructure strategy.
  • Broader reach:  Extend high-quality multiparty video and web conferencing meetings to more endpoint types with our expanded support of high-definition mobile devices. Read More »

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A Thank You to Our Cisco Partner Ambassadors

Partner perspectives are some of the most valuable resources we have here at Cisco, and it was with that idea that we first launched the Partner Ambassador program in 2012.

This year, the program continued: we invited 10 Cisco partners representing different geographies, backgrounds and specialties to report on Cisco Partner Summit using their own blogs, Twitter handles and other social media platforms. We hope you’ve enjoyed these 10 perspectives from across the Cisco partner ecosystem. There are so many good partner stories and vantage points out there and the Cisco Channels social media team wants to tell them all – rest assured Partner Ambassador will return!

A big thanks to each of our Partner Ambassadors and the great work they did throughout Partner Summit 2013. And check out the full rundown of where to find all Partner Ambassador social media content. You can also continue to follow our Ambassadors on Twitter using this Twitter list.

To close this chapter of the Partner Ambassador program, we’re pleased to feature a last roundup of blog posts, Tweets and other content our Ambassadors created throughout the last two weeks, including several post-event discussions shared in the last few days.  Read More »

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The Evolution of Customer Experience: Synchronicity!

I love shopping. I love traveling. I hate going to the hospital. I sometimes like going to the bank (only if it involves the depositing a large check). On the surface, it may seem that there’s no common thread about each of these experiences, however, there actually is a lot in common!

Each of these industries (retail, transportation, healthcare, banking) is becoming more passionate about truly delivering good customer experience and building customer loyalty. Why? Research has established that satisfied customers spend more money “now” and, in the longer term, become more loyal. For example, according to a J.D. Power survey, a delighted traveler is likely to spend 45% more money at the airport than someone who is disappointed with their experience.

Okay, sold! Let’s start delivering “good” experience and start counting the money…right? Not exactly. Unfortunately, it’s not quite that simple.

First of all, what exactly is “good” experience? The answers will vary greatly depending on the industry vertical and brands within a vertical. Hence, one of the major challenges is actually defining “good” experience.

While there are certainly unique attributes to “good” experience in different industries, there is a common theme emerging: the synchronization of physical and digital experience. For example, research by Cisco’s Internet Business Solutions Group, revealed 93% of products sold in the United States are still bought in brick-and-mortar locations. In addition, over 50% of all consumers access (or would like to access) to digital content while shopping in a store, either through digital touch-screens or their own smartphones/tablets. This research reveals that more and more consumers are relying on real-time digital content to make purchasing decisions. In essence, consumers are becoming “informed buyers” during the shopping experience.

Unfortunately, with respect to customer experience, in many companies today the physical and digital worlds still sit across a great divide. Often, these two functions are housed in different organizations and are loosely coupled with respect to operations and culture. While we’ve made significant progress, digital experience is often an after-thought that peacefully co-exists with physical experience.

But, that’s not going to work any more. Consumers are expecting more, and they vote with their wallets. So, start truly synchronizing your digital and physical experiences…or else!

There are indeed a number of challenges in making smart stores, what do you think is most difficult in actually accomplishing this?

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Money Talks: Media takes note of recent BYOD Financial Impact Study

It’s difficult to put a price tag on the value of implementing a strategic “Bring Your Own Device” (BYOD) policy. Employees are eager to use their own mobile devices in the workplace and corporations are quickly adopting strategies and practices to keep up. Recently, Cisco Internet Business Solutions Group (IBSG) revealed key financial findings to help companies across the globe determine the current and potential value of BYOD. Industry influencers and media are listening and here’s why you should too.

The adage that money talks holds true. Reporters from top technology and business outlets such as Forbes, CIO Magazine, CITEworld and eWeek are most interested in the financial gains companies can expect with comprehensive BYOD policies. In addition, they are interested in the increasing importance of implementing a BYOD strategy for laptops. Many reporters discussed the fact that the BYOD trend will only continue to grow. Businesses and technology leaders must continue to pay attention to the employee-led movement. Here are a couple of my favorite quotes from the coverage:

  • “Productivity gains from BYOD have been somewhat of a moving target, but Cisco believes it has found the right metric: work time gained from using, and setting up, your own device instead of a corporate-owned device. The thinking goes that a person works faster and more often with devices that they’re familiar with, that they chose themselves, and that they use for personal reasons too.” -- Tom Kaneshige, BYOD in Bloom, According to Survey, CIO Magazine Read More »

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