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Ahead of the Competition With Innovation

Current Analysis Enterprise WLAN 2013 v2013: A Year of Growth and Innovation for Cisco WLAN

As we approach the end of 2013, I feel it is important to reflect on what an important year it has been for Cisco in mobility. 2013 marked continued growth in the WLAN space overall. It’s exciting to to see the continued gain in market share. Innovation has been a key differentiation against our competitors, and we will continue to strive towards providing the best solutions for our customers’ current and future needs. I truly believe the preservation of our market growth is attributed to the cutting-edge solutions that only Cisco can offer to meet the increasingly complex challenges of mobility in the enterprise, BYOD and beyond.

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“One Size Fits All” is for Hats – Not Video

Once upon a time, not so long ago, high-end videoconferencing was a luxury item available mostly to the C-suite. It required special equipment. It was expensive. It wasn’t all that intuitive to use.  That was then.

Today, video is part of day-to-day communications – not just for high-powered business interactions, but also for personal connections. In a world of distributed workforces where colleagues are separated by miles and organizations hire where the talent is located, video has become the standard form of collaboration and communication as a way to keep the pace of innovation and efficiency needed to stay competitive. Unlike before, the equipment now ranges from specialized rooms with high-end, high-def equipment to tablets and smartphones that provide the needed level of quality and fidelity required to be useful to the users. How are we getting from pricey and exclusive to completely pervasive? Technology catches up to what we want it to do. It’s the Moore’s Law theory applied to all technology that is valuable in business – performance increases while the economics and footprint decreases.

When Cisco dove into the waters of video collaboration, the demand was from the boardrooms of the business world. Business was becoming more global, yet organizations were trying to reduce travel costs –a communications conundrum. How could we improve the videoconferencing experience? Read More »

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Announcing Cisco Champions for Internet of Things Open Nominations

CCIoT 6One thing the IoT World Forum reinforced was the need for collaboration across the industry.  No one company will represent the Internet of Things.  I also saw a lot of passion.  Everyone there was excited and ready to help create a more connected world.  This is why I’m excited to announce open nominations for a new program here at Cisco:  Cisco Champions for Internet of Things!

Are you passionate about the Internet of Things and Cisco technology? Do you love sharing your knowledge? Do you want unique access to Cisco experts? Today is your lucky day. From now through January 10, 2014, nominate yourself, a friend, a mentor, or a luminary in the community for inclusion in this program.

Here’s what’s in it for you: http://www.cisco.com/go/ciscochampions

Submit your nomination today to cisco_champions@external.cisco.com! Be sure to include “IoT” or “Internet of Things” in your nomination, so it will be routed correctly. All Cisco Champions for Internet of Things will be selected and alerted no later than January 17, 2014.

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A Few of my Favorite Things: Video and the Internet of Everything

Once again, the holiday season is upon us. It’s a time to reconnect with friends and family, share memories and relax.

Unfortunately, today’s busy world prevents many of us from physically being together during this special time of year. But these days, the Internet of Everything is starting to be able to bring more people, things and traditions together through immersive mobile video and telepresence experiences.

Video Drives Experiences

Gone are the days of trying to capture memories with old-school video cameras. New waves of cloud-based, mobile, and video applications and machine-to-machine connections are documenting our lives in cool new ways. These are much more useable and sharable, and fun. These applications and connections are also contributing to the explosion of mobile data traffic. In fact, because mobile video content has much higher bit rates than other mobile content types, mobile video will generate much of the mobile traffic growth through 2017, according to Cisco VNI.

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Pick the Low-Hanging Omnichannel Fruit

This blog is the third of a series on how retailers are addressing the challenges of becoming an omnichannel business. We’ve talked about how omnichannel selling is not really about rushing to invest in some whiz-bang technology – in fact, I think stores often try to do too much at one time.

Instead, a smart approach to your implementation is to find the low-hanging fruit – projects that have the highest probability of effectiveness and can be measured against business targets as a whole. Remember that every store has its niche, and one size does not fit all. By achieving rapid successes up front, you gain funding for the next piece of your strategy, building from success to success to achieve omnichannel entry.

For example, some retailers look at how to make it easier for shoppers to buy and return where they want. Stores don’t carry the same selections from region to region, and they need processes and systems to make such an approach successful. The key is inventory management: figuring out how to sell, reorder, and exchange products in stores that also serve as fulfillment centers.

Other retailers focus on building a strong relationship with shoppers through excellent customer service. For example, instead of picking up the red bat phone or having “Customer assistance on Aisle 3” called over the loudspeaker, consumers can contact remote experts on their own mobile device or through a kiosk. Still other stores may put resources into user interfaces, branding, and site useability. These personalized approaches also pay off in better information about the customer, allowing retailers to use video analytics and sensors to get help to the shopper faster.

To help stores define their best path forward, they often make use of “innovation platforms,” systems designed to allow you to quickly set up and try out new merchandising, practices, or seasonal locations.  Innovation platforms let you experiment with capabilities that leverage organizational strengths, hitting on the cylinders you want to address. Each success helps build the business justification for the next stage, supported by your cost/benefit analyses, baselines, and measurements.

Let’s talk more about this at the NRF Big Idea Sessions, where I’ll be speaking on Tuesday, Jan. 14, 2:00-3:00 ET, in Room 4. My topic is “Detect, Connect, Engage: Enhance your Customer Experience with Mobility,” and I’ll discuss how to personalize the mobility journey and new strategies for delivering a meaningful customer experience. Visit Cisco’s NRF website to learn more about these very popular seminars. As well, please take time to attend some of the demos in Cisco booth #1954. These include several technologies that fulfill the requirements discussed above.

I’ll see you at NRF!

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