Co-Written with Usha Andra, Senior Analyst, SP Thought Leadership
For many of us, precious memories are digitally preserved in the form of pictures and videos. How we store and access our favorite photos, clips, songs and other digital content has evolved from hard disks to USB drives and now on to the cloud. And for those of us who have unfortunately dealt with a hard disk crash on our work or personal computers, we are painfully aware of the importance of data backups. Secure data replication and fast retrieval are essential for business productivity and positive consumer experiences.
New challenges (and opportunities) are on the horizon for data transmission, replication and backup based on the global growth and adoption of IoE applications. As the IoE phenomenon connects things that were previously unconnected, it also leads to Read More »
Tags: Cisco, Cisco Global Cloud Index, cisco vni forecast, cloud storage services, datacenters, IoE, IoT, M2M, Service Provider
By Todd McCrum, Director of Product Management, Cisco Cable Access BU
Back in the earliest days of television – before satellites began spraying an instant and national video footprint over the Earth – operators wondered whether it made sense to expand spectral capacity any further. At the time (early 1950s), most markets topped out at three channels. The big question was this: why would we ever need room for more than 12 channels of television?
These days, there’s a similar refrain, with a slight shift in tune. It goes like this: why would we ever need a Gigabit-per-second of bandwidth? Read More »
Tags: bandwidth, cable access, cbr8, ccap, Cisco, digital experiences, docsis, evolved ccap, high resolution video, intx, multi-gigabit, Service Provider
Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but also from non-traditional banking institutions that are delivering new mortgage lending models and innovative digital services that provide the convenience and personalization consumers want. Unless banks adopt these new models as well, they risk losing customers and revenue to competitors and emerging market disruptors. In this blog, I’ll focus on how banks can implement a digital branch strategy for mortgage lending that enables them to deliver greater value to their customers, improve productivity among their advisors and even increase profitability.
In mortgage lending today, there are common “gaps” where consumers are most likely to abandon the process or go to a competitor. From the consumer’s perspective, acquiring a mortgage is likely the biggest purchase they will ever make. They spend time researching it, getting their finances in order and gathering the necessary documentation. If the consumer visits a bank branch wanting to apply for a mortgage, only to be told that the mortgage specialist is not available right now or to make an appointment for next week, they are likely to walk across the street to a competitor and not come back. Banks are seeing “leakage” in the mortgage lending process as high as 70% in these scenarios. Once a customer has left, only 30% are likely to return. Read More »
Tags: banking, Cisco, collaboration, customer experience, digital, IoE
Bringing Alien Worlds Together in the Internet of Things
In the 1990s, I, like millions of others, read the book Women Are from Venus, Men Are from Mars. This best-seller suggested that the frequent misunderstandings between genders make it seem as though men and women are from different, alien worlds. But it’s not just men and women who appear to be from different planets. Today, every organization that has begun an Internet of Things (IoT) deployment is bumping up against a fundamental disconnect between information technology (IT) and operational technology (OT). In many cases, these two groups are alien to one another—with separate technology stacks, network architectures, protocols, standards, governance models, and organizations.
In the first wave of the Internet, data and technology systems fell solidly in the realm of IT. IT systems focused on the flow of data across an organization, and with a few exceptions, did not get involved in production and logistics environments.
However, in many companies, a parallel organization—commonly called operational technology —has grown up to monitor and control devices and processes that act in real time on physical operational systems, such as assembly lines, electricity distribution networks, oil production facilities, and a host of others. Read More »
Tags: Cisco, ethernet, Internet of Everything, internet of things, IoE, IoT, IT-OT convergence, Maciej Kranz, open standards, operational technology, Rockwell, thought leadership
The electric utilities sector is facing some challenging times as it struggles with a regulatory model designed for an earlier era. As increased renewable integrations into the grid intensify, electric utilities will need to take steps to accommodate the variable output of distributed generation and develop new insights and technologies that will shape the future of the grid. In fact, my colleague Rick Geiger recently authored a blog with his thoughts on what the future of the grid looks like.
The electric utilities business model is being disrupted and the days of the regulated monopoly appears ripe for change. So, how exactly can electric utilities work to modernize the grid? The answer is by addressing current customer requirement trends taking place in the industry through the collection and analysis of pertinent data. These utility industry megatrends include:
- Changing customer expectations resulting from the digitization of services allowing anytime, anywhere personalized services.
- Rise of social networks and the ability to quickly form communities of interest and communicate instantaneously with a billion people globally via text, video and/or voice.
- Pervasive connectivity and computing that is unlocking a sea of change in productivity gains for businesses, disrupting existing businesses and creating new opportunities for agile firms.
- Expansion of energy markets for distributed energy resources are enabling greater adoption and increased transactions.
- Financial innovation that is enabling a wide range of customers to amortize initial capital costs of DER to align with benefit cash flows and make a stronger value proposition.
- Energy technology advancements for power system and distributed energy technologies are accelerating at exponential rates while also leveraging breakthroughs on business models and system performance.
These trends are disrupting utilities’ ability to effectively manage the grid as customers become more involved in the way energy consumption evolves. As we look at the integration of renewable services or renewable generation from wind, solar, biogas and others, the grid is now becoming a two-way system. Take solar panel installations on rooftops. You now have customers generating electricity and sending it back into the grid – it’s not just coming from the generating plant anymore. In order to stabilize the grid, we need to collect data and be able to make decisions that impact the outcomes seen.
In order for utilities to successfully meet these customer requirements, they must create an intelligent energy network platform that is:
- Observable – enabling full determination of grid state – deep situational awareness.
- Intelligent – enabling ability to gain situational intelligence to support operational decisions.
- Automated – ability to rapidly adapt to changing conditions with minimal human involvement.
- Transactive – dynamically balancing diverse resources and distributed market participation.
If you consider blackouts that have happened in the past, having an automated grid with the ability to collect and react to data may have helped with those cascading power outages. That is the problem modern-day utilities are solving. Electric utilities are changing their mindset about using data analytics to meet customer requirements and in my opinion, data analytics will be one of the best ways of effectively managing the grid. Harvesting reams of data opens up new, great opportunities for both utilities and ratepayers, which in the end reduces the cost of managing the grid and gives utilities real-time capabilities to deal with issues that may impact grid performance. One of the market entrants in the utilities sector taking this approach is Bit Stew. Read More »
Tags: Cisco, electric grid, Energy/Utilities, outage, utilities