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The Branch: A Retail Bank’s Secret Sauce to Success

So This Guy Walks into a Branch…

I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the threshold of my bank’s branch, since most of what I need can be accessed online, or via my bank’s mobile app.

However, when it comes to complex interactions and larger spending decisions, I still prefer my local branch. What’s more, I have repeatedly gone back to the same bank as we have added new investments, even when they didn’t offer the best rate. Why? Because I value their expert advice, their understanding of my history, and, most importantly, their ability to see the whole picture — rather than just an isolated transaction.

Bank Customers Want It All

In this sense, I am not alone. The digitalization of banking has transformed customer expectations and behavior. Advances in technology have allowed customers like me to manage our own accounts remotely, from any place at any time. Yet for the more complex transactions, we still prefer personal interactions at our local branches.

Ian's blogAn annual survey of 1,000 U.S. adults for American Bankers Association (ABA) by Ipsos Public Affairs, in August, 2014 found that consumers are embracing mobile banking in ever-increasing numbers. However, in-person branch visits are still popular with many customers. Preference for branch banking had increased year over year from 2013, from 18 percent to 21 percent, and 89 percent of customers who come to the branch required advice for complex financial products.

Today’s customers expect the best of both worlds: the convenience and easy access to online banking, along with the expert advice and personal guidance from their local branch. In short, they expect a blending of the physical and virtual, a value proposition that online-only banks cannot match. Read More »

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It’s What Hotel Guests Want: Mobile. Personalized. Seamless.

I consider myself an experienced traveler and the nature of my job requires me to remain connected wherever I go. As a road warrior, I not only rely on my mobile devices to keep me connected with my team, but to get valuable information and services. These services include real-time travel updates, navigation, translation, dining recommendations, and streaming entertainment. As a hotel guest, the same relevant information and services can also be delivered directly to my mobile device. In fact, according to Forrester Research 90% of hotel guests say Wi-Fi is among their top sought hotel amenities. To support this growing demand, many hotels have cobbled together disparate systems. However, delivering a truly engaging experience requires a new approach and more innovative hotels are thinking beyond basic connectivity to engaging with their guests through a personalized mobile experience.

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Orchestrated Assurance – Ready for the World

Dr. Vallin Guest blog by Dr. Stefan Vallin, Principle Architect , Cisco and  Mats Nordlund, CTO, Netrounds 

Over the recent years, network service orchestration has gained widespread traction from communication service providers (CSPs) all around the world as a means to automate the tedious and error-prone tasks required to configure network devices.

What if the orchestrator could also automate the deployment and configuration of an accompanying service assurance solution, tailored to the specific services being delivered? This is now becoming a reality using a concept called Orchestrated Assurance.

Learn how from this video…

Orchestrated Assurance redefines existing practices that were built on Read More »

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What You Can Do In Ten Minutes

The pace of change around us is no longer constant. It is continually accelerating. We all want to get and consume information, services, and just about anything instantly. My new coffeemaker brews me a fresh cup in just a couple of minutes, but it usually takes me ten minutes just to collect up the tools I need to prepare to start a home improvement project, and more than that to travel and get what I need from the local hardware store. And let’s not forget how long commute times are for most of us — much longer than just 10 minutes.

Family Vacation

So, just how fast can we get new networking services up and running and customize them for our businesses.   Imagine if we could easily and securely order the network services we want online in minutes. Imagine too if you could select them from an online marketplace and personalize them just like ordering your favourite late evening food cravings with just an emoji or on-line tweet. Imagine no more, with this video.

Cisco Virtual Managed Services is Read More »

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IoE and Drones: A Tale of Two Technologies

birengahndiblogpic1In September, more than 2,500 drone enthusiasts gathered in Las Vegas for world’s largest commercial drone show, InterDrone. As I touched upon in my previous blog post, people often ask about Cisco’s role in drone ecosystem. During my keynote address the audience was astonished (a big “wow” factor) to learn that drones represent a key element of Cisco’s Internet of Everything (IoE) strategy.

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