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Internet of Everything Fuels New Standards for Smarter Austrian Roads

The transportation industry is on the cusp of a total revolution with the Internet of Everything pushing our innovation. Cisco estimates that the coming together of people, process, data and things in Internet of Everything (IoE) world creates unprecedented opportunity. Specifically, over $19 trillion in value at stake will be up for grabs by public and private sector organizations and our industry is certainly capturing its share of that opportunity. Through the use of networked sensors and real-time data reports, agencies like ours across the world have used connected transportation to keep commuters moving by setting new standards for millions of miles worth of roadways. Read the ASFINAG case study. Read More »

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Congratulations: Steve Benvenuto Named a 2015 CRN Channel Chief

As Bruce mentioned yesterday, CRN has named six Cisco executives as Channel Chiefs for 2015. As such, I am offering short takes this week on each of the named executives that Bruce mentioned. It’s a chance for you to get to know these executives a little better. Up next is Steve Benvenuto.

Steve Benvenuto
Steve and his team are responsible for the Cisco Partner Ecosystem programs. Steve himself has a wealth of go to market business development and program innovation experience, and he’s been leading the Cisco Partner Ecosystem programs since 2012. Steve has been with Cisco since 1999. Read More »

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The Steely Dan Contact Center: When “Do It Again” Isn’t a Hit

In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can’t Buy A Thrill.” Setting the standard for obscure lyrical references, a loyal following for the band endures even in 2015.

One of the hits, Do It Again raced up the charts as a pop-music rarity – a hit song in a minor key. Most Steely Dan fans have concluded that it’s about a gambler that must return to the tables. For a vintage rendition of the song, check out this link:

I had a recent experience that highlights just how much Do It Again resides in today’s contact centers. After being unable to locate the answer to my question on their web site, I engaged a long-time financial-service provider supplier for live help. Read More »

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In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services

Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has eroded.

What’s more, according to a Cisco survey of 7,200 banking customers in 12 countries, four out of five customers would trust a non-bank, such as a technology company or retailer, to handle their banking needs. Some of those disruptive competitors are succeeding where banks fail: by engaging customers with convenient transactions and value-added services.

The Cisco study found that Internet of Everything (IoE)-enabled services can help restore the value customers expect from banking institutions. IoE — the networked connection of people, process, data and things — makes it possible for banks to offer a more relevant, engaging, and convenient experience for customers.

Of the $19 trillion in global economic value Cisco estimates IoE can create over the next decade, 7 percent ($1.3 trillion) is accounted for in the finance market and could be addressed with concepts included in this survey.

The digitization of business and society is happening at a rapid pace and people are looking for improved, digital services that make life easier. Banks need to embrace this pace of change and deliver relevant services or risk becoming obsolete in a market where other providers are stepping in to fill the gaps.

Read More »

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Internet of Everything Shines Light on Smarter Healthcare Solutions

The Internet of Everything (IoE) has the potential to be worth an estimated $19 trillion. But this huge number means nothing if it isn’t improving people’s lives.

Industry visionaries are seeking ways to help businesses and people extract value from IoE. In healthcare, IoE promises to improve care delivery, enhance patient and visitor experiences, and create new care models we can only imagine.

This is partly because ‘dark assets’ – common objects not connected to the Internet – are being equipped with minute, yet technologically advanced sensors, transforming them into connected devices capable of generating useful data that can advance health services. Read More »

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