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A New Year, A New Resolution to Selling!

Happy New Year to our Collaboration Partners!

Do you know that only about 8 percent of people keep their New Year’s resolutions for the full year?

At the beginning of each year, I try to set a New Year’s resolution that is SMART (specific, measurable, achievable, relevant, and time bound), so that I’ll keep it. I especially like to set goals that are attainable and will drive tremendous growth in our business together.

This year, I want to focus on helping you sell all the incredible collaboration solutions within our completely refreshed portfolio, by providing you with simple tools and programs to sell collaboration differently. I’d like to challenge you to make one of your New Year’s resolutions to utilize the many incentives and programs that we recently announced which are specifically designed to help you grow your business. Read More »

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See It. Learn It. Build It. Launch It.

Walking through the DevNet Zone at Cisco Live in Milan, I was struck by two things. First, we have an amazing array of platforms for developers who want to write applications that take advantage of the network – platforms that enable software-defined networking, collaboration, security, connected mobile experiences, data analysis at the edge, analysis of data in motion and more.

And second, our team has really focused on getting developers up and running with hands-on experiences as fast as possible. The DevNet Portal is a one-stop-shop for the resources DevNet Softrware Screenshot2_cmprssddevelopers need most. It speeds their development time by stepping them through their choice of learning tools, developer kits, APIs, forums to engage with Cisco engineers and lots of supporting documentation.

Then, a sandbox of developer tools provides access to the latest Cisco software and hardware platforms online. Developers can test in a real-world environment and quickly know that their code is verified to work with Cisco production equipment.

In fact, our APIC-EM controller sandbox set a Cisco record for the most users in its first two months of availability. Even now, the only way to get the latest early-field trial (EFT) version of APIC-EM is through either the EFT program or DevNet Sandbox.

The DevNet Zone and the DevNet Portal are innovative catalysts, helping the developer community to create new apps and automation functions on the network-as-a-platform. The personal and virtual interactions are inspiring.

Developers play a pivotal role in the progress of the Internet of Everything. Here this week in Milan, developers can see it, learn it, build it and launch it.  I was amazed.

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Cisco ONE Software & Meraki Drive Opportunities for the Cisco Partner Ecosystem

As the Cisco Partner Ecosystem continues its growth, and customers transform IT to increase business outcomes, we want to create opportunity for our partners so they can choose what makes sense for their business, and pick the roles they want to play in the marketplace.  A priority is driving partner success around new consumption models and software, as well as cloud.

Today at the Cisco Live event in Milan, Italy, we are announcing an expansion of our offers into infrastructure software with the launch of Cisco ONE Software, which presents a large opportunity for partners.  You can learn more reading John Brigden’s blog also posted today.

We are also announcing the re-launch of Cisco Meraki as an enterprise class, cloud-managed IT solution.  When Meraki was acquired, it was identified as an excellent area within Cisco for growth in the midmarket and predominantly for wireless. However, with more than 20 hardware product updates and more than 40 software releases in two years, we are not only seeing Meraki succeed in midmarket, but in the enterprise space as well. Our customers are not only deploying Meraki for Wi-Fi but as a broader network, security, and mobility management solution. Cisco’s Rob Soderbery provides more details in his blog here.

We realize that software is core to this new era of business, and I want you to know that software is core to Cisco. Let me delve into the details of what this means to partners. Read More »

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Introducing Cisco ONE Enterprise Cloud Suite

Forrester research indicates that private cloud has entered into the formal IT portfolio by becoming a core part of data center strategy.   I have been writing about the sea change underway in private cloud.  This sea change means that automating the provisioning of virtual machines and their infrastructure is inadequate in a world where your users  expect continuous delivery.

Application developers want to accelerate application stack design and deployment.  Your customers expect to consume applications and their supporting infrastructures on-demand and take delivery within minutes.

Doubt this fact?  I consistently hear from senior executives about the growth of shadow IT within their organizations simply because the data center cannot meet delivery expectations.

At CiscoLive Milan today, the Cisco ONE Enterprise Cloud Suite was introduced.  I can hear your response now…..What another cloud management platform? So I will respond:  no way!

Many of today’s solutions are simple toolkits that require IT administrators to customize and maintain integrations between tools, processes, applications and teams.  IT needs to become software and infrastructure engineers.  End users have expectations of simplicity and out-of-box operation and these tools simply frustrate meeting end users expectations.

Cisco ONE Enterprise Cloud Suite is an engineered software solution not a platform. It delivers a hybrid-ready private cloud software solution that contains out-of-box installation and content.  There are out-of-box utensils designed specifically to accelerate the design and deployment of your existing and cloud-first applications – across private and hybrid environments.  Learn more by watching this video.

Read More »

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“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center

blog image ZT call center 1_2015In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts with a song titled “Who Can it Be Now?” The accompanying early MTV-era video proved to be extremely popular, portraying a visitor to an apartment peering through a keyhole. And it didn’t hurt that lead singer Colin Hay had a very interesting set of eyes to feature in the short. In case you haven’t seen this classic, check it out here:

Unfortunately, the very same paradigm hinders today’s customer-experience strategies. We invite customers to our businesses, and when they arrive we often ask the equivalent question: “Who are you?” This is still true in today’s contact centers, where customers are asked to self-identify through any number of authentication processes.

What’s difficult to grasp is that many Read More »

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