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New Citizen Services in Kansas City Enabled by Mobile and Cloud

Today’s digital organization relies on information gathered across the network and out to the individual – from customers to employees to citizens.  Whether your user is a commuter looking for a train schedule or a tourist using a retail app, Cisco’s Connected Experiences software lets you gather data on that interaction, analyze the findings, and respond in real time. With this ability to connect to each person, in any location, you provide a new level of intimacy with users while gathering data that will shape those relationships into the future.

Kansas City brings this vision to life through its new captive portal powered by Cisco Enterprise Mobility Services Platform (EMSP). Using EMSP, Kansas City will create urban social apps that allow citizens to report on issues in real time, making city problems more visible and leading to faster resolution.  Users can also access content and context-aware data and location-based services to help navigate their way through shopping and sightseeing. Read More »

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ITD: Learn how to deploy ITD in 10 minutes

ITD (Intelligent Traffic Director) is being deployed by a large number of customers, and it is saving them massive CAPEX and OPEX, while providing unprecedented scale and high availability.

Here is a 10 minute video that shows step by step ITD deployment.

 

ITD is shipping on Nexus 9k/7700/7k/6k/5k Series of switches. ITD won the Best of Interop 2015 in Data Center category.

Here is more information about ITD: www.cisco.com/go/itd

Please send email to nxos-itd@cisco.com if you have any questions.

 

 

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Open Your Mind to See More Closed Deals

Are you an open minded person sales professional? Most of you reading this will say “Yes, I am open minded” without really thinking through the question.  Now more than ever we live in a world that is constantly changing. Keeping an open mind with your customers, prospects and other stakeholders is critical to your ability to survive and even thrive in this evolving and dynamic business environment. Unfortunately there’s no proven test to determine whether you are truly open-minded but the benefits are indisputable.

Here are just a few benefits of being open-minded:

  • Greater credibility as a fair-minded expert: Keeping an open mind allows an opportunity for you to change with the constantly evolving selling landscape. It doesn’t mean you HAVE to change your beliefs but it means you are at least open to evaluating new ideas and views. You may end up believing even more strongly in your existing ideas but being open means you’ve evaluated all sides of an idea or belief which lends to your credibility with customers and stakeholders.
  • Makes yourself vulnerable which opens the door to more authentic relationships: Having an open mind means you have to admit that you don’t know everything. It means being honest when you don’t know something. This can be uncomfortable as many sales people believe they are expected to be the expert and have all the answers. Many sales people unfortunately divert to the tactic of “overselling” where they sell based on what they hope to be true without verifying instead of simply admitting they don’t know. But seeing the world through an open mind is what makes you vulnerable and being vulnerable is the key to more enriching relationships. This vulnerability can be both terrifying and exhilarating but is required for true authenticity.
  • Strengthens your character: Open-mindedness provides a springboard for new ideas and a baseline that you can build upon, piling one idea on top of another. Being open-minded typically allows for new experiences which collectively make you the person you are and strengthen the beliefs that you hold. It’s very hard to build on experiences without an open mind.
  • Helps you to gain confidence. When you live with an open mind, you are continually learning and experiencing which contributes to a strong sense of self. You are not confined by your own beliefs, or the beliefs of others. You are open to evaluating new ideas without judgement. Imagine going into a new prospect’s environment and truly being open to the experience.  Take the time to learn as much as possible about what is going on there without jumping to a quick solution. Then, and only then, can you really understand what is needed and propose an optimal solution. Over time, your confidence will soar because you will no longer be fearful of the unknown. You will welcome it because it will add to your experience as a seasoned sales and business professional.

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Dear Contact Center Marketing Director

Dear Contact Center Marketing Director,

I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »

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Unicorns and Global Digital Disruption: Part I

Today, we’re in a digital disruption age where “software is eating the world”, We see “Kingmakers” globally designing, hacking, and producing “Unicorns” that are impacting both your business and Data Center.

How kingmakers and unicorns are disrupting your data center

How Are They Doing This?

Well, technology is driving the boom. Smartphones, cheap sensors, and cloud computing are enabling new Internet-connected services that are infiltrating the most tech-averse industries. At our recent Cisco Live, I couldn’t agree more with a common theme “Disrupt or be Disrupted”, because ‘software is eating the world’ in today’s app economy. We see this digitizing and disrupting businesses, countries, and entire industries unrivaled since the Industry Revolution. If you want to learn more, be sure to read Marc Andreessen’s WSJ Op-Ed, where he outlines this phenomenon.

So where do the Unicorns come in?

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