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Evolution of Smart Net Total Care – Unique Opportunities for Our Partners

The Internet of Everything (IoE) completely reinvents the way we operate. It makes us more productive and competitive, and opens new opportunities for business.

At the heart of this innovation is the NETWORK.

The IoE puts new demands on the way the network is managed and operated. The network must securely support apps, devices, clouds, and enable personal experiences. As a result, customers must become more proactive to prevent network problems before they occur. The best way to do this is to:

  • Improve accuracy in network inventory management
  • Deploy proactive diagnostics
  • Eliminate service coverage gaps

A real-world example is iYogi, a global technical support provider. By taking a closer look at their network performance, their operations team was able to reduce time spent on updating the network inventory each week. They saw a significant difference and what used to take two to three hours to accomplish now only takes a few minutes.

As I indicated in a previous post , we have evolved our portfolio so you can better address customer needs and care-abouts. We listened to and understood your requirements, and have updated our services accordingly, so you can better support your customers.

Cisco SMARTnet® Service is merging with Cisco® Smart Net Total Care.

This new service keeps the Smart Net Total Care name and combines the award-winning technical service capabilities of SMARTnet with smart capabilities. We took the best of both, and combined them into one.

rsz_ap19542_3Our customer Pella, for example, didn’t have visibility it into each network device. It was difficult to identify end-of-life devices, or support contract renewal dates. They manually combed through hundreds of known security bugs to determine which was relevant to one of their devices.

With Smart Net Total Care, our customers can quickly solve a network problem, reduce overall operating cost, and manage support risk better. This allows more time to focus on business innovation while proactively supporting their infrastructure.  According to Rajiv Kumar, Managing Director and CEO, Proactive Data Systems: Read More »

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Intercloud Fabric – TechWiseTV and 15 minutes (or less) of Fame

TechWiseTV Episode 174

Talking Intercloud Fabric on TechWiseTV

In middle school in the late 70s I took a test that was supposed to indicate my future career. The suggested careers were given a probability ranking. The top two results, by far were Entertainer at number 1 and Scientist at number 2, with the difference in probability between them almost imperceptible. Every other career was so less probable they barely registered.

Read More »

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Reduce Costs and Increase User Adoption of Video

Yesterday I took my car to get a dent fixed. It was one of those dents that, while barely visible, required a lot of time and expense to fix. (In fact, you had to kind of crouch down and look very closely at the underside of one panel to see it.) But given that it cut all the way through the paint, I couldn’t ignore it!

When I collected the car in the evening, I was glad to see no evidence of the time when car met kerb a couple of weeks before.

The mechanic’s quality of work was marked by the fact that there was no evidence that anything had happened at all. He told me that the most enjoyable part of his job is meeting his customers – and making sure that they are happy with his work.

We’ve recently been spoilt with opportunities to talk directly to our customers and partners, with two shows in quick succession: Cisco Live and Infocomm. The enthusiasm of people who attended demos, talks and presentations was palpable. It was a great opportunity to learn first-hand about the issues people are facing, and how new capabilities of our solutions are helping to address them.

The main themes customers shared with me were: Read More »

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Digital Payments Lack the Framework for Success…And That Needs To Change

Co-authored with Mark Kovarski

In an era of constant technological evolution, our utilization of different technologies, including mobile devices, has had massive impact on the financial services industry. As a result, the industry is facing major disruption as new technology translates into new ways of exchanging value (money). In fact, digital payment concepts are constantly developing, with technology advances changing the payment universe as we know it. Disruptive innovations, such as Apple Pay, continue to gain scaled acceptance globally. Contactless payment solutions could take us a step further towards getting rid of the security and convenience shortfalls of traditional credit and debit cards, but it’s important that a capable, secure network is put in place before digital payments can truly flourish.

The Changing Payments Landscape

The first official currency was introduced in Turkey in 600vBC and, around 1661 AD, coins evolved into bank notes. In 1946, the first credit card was introduced and since the start of this century technology advances have disrupted the world of money more than once. In 1999, European banks started offering mobile banking while in 2008, contactless payment cards were issued in the UK for the first time. Now, driven by mobile and Internet technologies, we are in the early stages of fundamentally changing how we perceive the concept of money. Financial control is no longer only in the hands of the financial industry. Today, entrepreneurial minds are connecting us to our (and others) money in new and innovative ways.

Smartphones and tablets have recently become common devices with 79.4 million U.S. consumers who shop online. According to (source) 51% of U.S. digital buyers are expected to make purchases using a mobile device. New services like Apple Pay and mobile payments (M-payments) are becoming increasingly common in financial services. The questions we must begin to consider are, who will be the key providers in the financial services market in the future and what sort of payment ecosystem will emerge? Read More »

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Looking for Money in New Places

There are some innovative ways to make money nowadays, and sometimes kids can come up with new ways that we hadn’t thought about.  For examples, we know some kids in the area who are raising money for various charities.  Instead of asking their relatives to sponsor them or going door-to-door to the neighbors to get the money, one child decided to sell duct tape wallets and homemade potpurri, while another decided to sell her book collection to raise money.  Those kids clearly are thinking about new ways to get money for something old and traditional.

Dad & Kids

In the world of service providers and networks, the demand for new and better services continue to grow, while the networks must expand and quickly adapt to these demands.  One way that operators are evolving their network is to Read More »

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