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Dear Contact Center Marketing Director

Dear Contact Center Marketing Director,

I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »

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Unicorns and Global Digital Disruption: Part I

Today, we’re in a digital disruption age where “software is eating the world”, We see “Kingmakers” globally designing, hacking, and producing “Unicorns” that are impacting both your business and Data Center.

How kingmakers and unicorns are disrupting your data center

How Are They Doing This?

Well, technology is driving the boom. Smartphones, cheap sensors, and cloud computing are enabling new Internet-connected services that are infiltrating the most tech-averse industries. At our recent Cisco Live, I couldn’t agree more with a common theme “Disrupt or be Disrupted”, because ‘software is eating the world’ in today’s app economy. We see this digitizing and disrupting businesses, countries, and entire industries unrivaled since the Industry Revolution. If you want to learn more, be sure to read Marc Andreessen’s WSJ Op-Ed, where he outlines this phenomenon.

So where do the Unicorns come in?

Read More »

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Internet of Everything’s Sea-Worthy Innovations Show Potential for All

Though the high seas action of a competitive regatta and the halls of your office may not seem similar, those two worlds suddenly become alike when leaders in both environments use real-time data to steer critical decisions when seconds count for optimum outcomes.

As businesses race to innovate their environments and outpace industry competition, the sheer number of devices comprising the Internet of Things (IoT) – estimated to number 50 billion by 2020 – promises new levels of connectivity and an influx of critical data. This data and the resulting analytics continuously connect an expanding number of people, processes, data and things – the Internet of Everything (IoE).

Cisco recently took IoE to the decks of the Foxy Lady 6 – a fierce competitor in the Asia Yachting Grand Prix, which takes place over the span of six months. In a timeframe of two weeks, a series of IoT sensors, routers and wireless set-ups, and IoE advancements were installed to help the boat’s skipper and crew guide their race strategy and differentiate the Foxy Lady 6 as the competitor to watch.

In the past, data about various race conditions were pulled from a variety of sources. Predictably, this hodgepodge of information sources resulted in time-consuming efforts to sort, filter and organize the data that truly mattered. Now, an entire network Read More »

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Cisco Partner Weekly Rewind – July 24, 2015

Partner-Weekly-Rewind-v2

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Raja Sundaram was back on the Partner Blog this week to tell you about the Evolution of Smart Net Total Care. SMARTnet is merging with Smart Net Total Care and Raja was here to explain the ins and outs of the changes, plus lay out for Cisco partners how it creates opportunities for you.

Want to know the benefits from the change, and the next steps for you to take? Read Raja’s blog and let us know what you think. Read More »

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Bumbling and Stumbling in the Data Center

What’s the klutziest thing you’ve ever done in a Data Center?

Over the years I’ve seen people drop tools, tangle patch cords and step into notched floor tiles.  Once when I was giving a Data Center tour a fellow was so intent to see how outside air was drawn into the HVAC system that he whacked his head on a viewing window.

I’ve encountered outages caused by clumsiness, too.  In one case a co-worker was lifting a floor tile and tilted the panel too steeply, causing it to separate from the suction-cup tile puller he was using and crash into the plenum below, slicing a fiber cable. Read More »

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