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A Look Back at 2012: Evolution of Cisco Virtualization Experience Infrastructure (VXI)

As 2012 came to a close, I found myself looking back not only on the events of world at large but also on just how much progress we have made here at Cisco with the Cisco VXI Smart Solution. I took a moment to reflect on the incredible value VXI delivered to our customers last year.

Since its inception in 2010, the Cisco VXI Smart Solution has been at the center of successful virtual desktop initiatives. VXI brings together compute and collaboration in a complete solution and lets people seamlessly experience their desktops anywhere--on any device. I am very pleased to say that we have more than 1,000 VXI customers and that number is growing. With every new release, VXI has evolved with innovations that maximize performance, scalability, security and user experience while minimizing complexity and risk.

In 2012, we delivered major enhancements across the solution. We introduced optimization that reduces storage costs--often one of the biggest investments in a desktop virtualization program. We have enhanced data center performance and scalability with the remarkably successful Cisco UCS, or Cisco Unified Computing System. Now customers can easily scale from 500 to 29,000 virtual desktops on a single system by simply adding blades. The advantage of these performance enhancements becomes very obvious when large user groups are logging on at the same time—just imagine a call center at 8 am on a Monday.

Security is always at the top of the list for any organization thinking about virtualization. In 2012, Cisco VXI enhanced security for end users with support for Cisco AnyConnect VPN and single sign-on with Citrix Receiver. Security policy was also improved with integration of Cisco Identity Services Engine (ISE) into the solution. ISE gives customers greater control with policy-based security services for both corporate and employee devices, protecting organizations from data loss, compliance issues, loss of revenue and brand damage.

The VXI Smart Solution has always been a leader in user experience for desktop virtualization. We pioneered a new collaboration architecture for voice and video by eliminating the primary cause of poor quality in virtual desktop environments--namely the hairpin effect. We went even further this year by integrating Cisco Wide Area Application Services (WAAS) Software, which reduces the amount of bandwidth needed to deliver workspace traffic over the WAN by up to 70%. Now, people are able to collaborate with voice and video calling on their virtual desktops – or as we like to call it– the Unified Workspace.

Complementing the VXI technologies are comprehensive design guides, services, support and our technology partner ecosystem. The Cisco Validated Designs (CVDs) for VMware and for Citrix give our customers an end-to-end blueprint for implementation and they are updated with every release to facilitate success. To further assure a premium experience and exceptional flexibility, we have expanded our ecosystem of technology partners to include smartcards, endpoints and accessories.

While it gives me much satisfaction to reflect on the past 12 months I am even more enthusiastic about what’s in store for VXI in 2013. Right off the bat, you’ll hear about the next chapter in the evolution of the VXI Smart Solution with our upcoming announcement. Join us on January 17 to learn what’s new.

Phil

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Are you Ready to Help Your Customers Define a Workspace Strategy? VXI Can Help!

The care-abouts of our customers at both the business leader (CEO, CIO) and IT decision maker levels create interesting dynamics, triggered by a simple statement from employees: “Make me more productive using my personal choice of device.”

Beyond this initial conversation, CxO’s are looking at building a comprehensive workspace strategy, where user expectations centered on flexible work styles and collaborative services meet IT’s ability to be compliant, secure, and cost optimized. Current application virtualization deployments, call it cloud, are fuelling the urgency around defining, agreeing, delivering, and controlling a Unified Workspace strategy.

What are you, our partners, telling us?

  • Help us win business in a scalable and pilot friendly model--one that delivers business impact quickly.
  • How can we accelerate opportunities?
  • With change in workspace services comes risk for our customers. How can we de-risk this environment?
  • This is a multi-vendor solution with integrated Cisco cross-architecture components! Help us simplify our go to market!

Our response is Cisco Virtualization Experience Infrastructure (VXI) Smart Solution, a key component of EVERY customers’ evaluation of adopting new services in the workspace. Combining virtual desktop services, virtualizing business applications delivery, and collaborative services on top of this enable new levels of productivity and ultimately accelerate growth. Read More »

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How Cisco VXI Improves Contact Center Business Processes

In a recent interview, I discussed the importance of prioritizing business processes that have the most impact when deploying virtual desktops.  One common business process that can significantly benefit from a virtual desktop delivery model is in customer service.  Cisco offers an innovative contact center solution that creates the foundation for positive customer service, resulting in greater customer satisfaction, loyalty and competitive advantage. With the latest release of Cisco Virtualization Experience Infrastructure (VXI), we are able to support Cisco Unified Contact Center Enterprise, further improving the benefits to contact centers that are moving to desktop virtualization.

By deploying Cisco Contact Center Enterprise as part of Cisco VXI, IT can now  Read More »

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Next Step to a Unified Workspace with Cisco Virtualization Experience Infrastructure (VXI)

Two years ago, we, along with our partners, launched the Cisco Virtualization Experience Infrastructure (VXI) Smart Solution, with the vision of delivering a virtual desktop platform that enables our customers to achieve faster ROI, better user experience and greater control.  Since then, we’ve seen a major shift in the market. People are using a multitude of devices while businesses are now accepting and supporting BYOD initiatives, fueling the growth of new workspace models. Cisco has responded by rolling out the Cisco Unified Workspace, strategy, and the Cisco VXI Smart Solution is a key component.

Today, we introduced a new release of the Cisco VXI Smart Solution.

Cisco VXI has always been a solution that spans the Cisco architectures of Data Center, Borderless Networks and Collaboration. With this new release, we are continuing innovations across all three including: Read More »

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Collaboration Technology Enables Suburban Town to Scale Smartly

One of the famous axioms in business is, “It’s better to work smarter than harder.” I’ll add one for government employees, “You’d be wise to spend taxpayer money smartly.” The City of Longwood, a suburb of Orlando, Florida, which is known for its historic heritage and small-town charm is doing just that.

The challenge facing the City was its 150 employees were dispersed between ten buildings across town including City Hall, Police Department, Fire Department and Water Utilities. So, when a desktop service request came into the IT department, the IT Manager, Craig Dunn, needed to travel across town to resolve the issue.

Additionally, City employees demanded Read More »

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