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What Cisco Partners Need to Know About the New Release of VXI

Cisco partners have told us multiple times that the Virtualization Experience Infrastructure (VXI) continues to be the Gold standard for Virtual Desktop Infrastructure (VDI). We appreciate your input. At the same time, we know there’s more we can do to help you.

So we’re happy to share with you that a new release of VXI comes out today. What does this mean for you?

Let’s have a look first at what’s new, how this meets your customers’ demands, and then how that applies to your business.

First, key to the announcement is an opportunity for partners to now offer Cisco’s collaborative services, enabled by Cisco Jabber. This means customers can select the work style most suited to their needs: mobile, fixed, and now virtual. Cisco Jabber for virtual environments is enabled by Cisco Virtualization Experience Media Engine (VXME), a new software component that delivers high-definition video and voice communications to be integrated as part of a virtual desktop session.

Why is this important for your customers? Read More »

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Desktop Virtualization and Cloud: Fueling a New Collaborative Workspace and Creating a New User Experience

January 8, 2013 at 1:10 pm PST

Have you stopped to think about how much your desktop has evolved over the past 5 years? Many elements from it have evolved, some have disappeared, and others are still there as they were before. But why haven’t they all changed at the same pace? To me, the answer is in the quality of the experience those elements provide, and the possibility to have your full desktop environment on whatever device you choose.

Take, for example, the personal computer. For many of us, that device became mobile years ago without sacrificing much performance but adding a lot of convenience and new capabilities. Many of us use a smartphone and the availability of new touch-screen computing devices, such as tablets, have considerably changed the way many people interact with applications and information.

But it does not seem to me that we are looking at the “convergence” of those devices into one “universal device” that will replace all those three and deliver the features, capabilities, and convenience we enjoy from all three form factors. Why?

From the user experience perspective, the mobile revolution helped us to be “free” from fixed office locations but it did not provide ease of use, flexibility and capabilities for all the use case scenarios that traditional desktop accessories offer. Most users (me included) would struggle to Read More »

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A Look Back at 2012: Evolution of Cisco Virtualization Experience Infrastructure (VXI)

As 2012 came to a close, I found myself looking back not only on the events of world at large but also on just how much progress we have made here at Cisco with the Cisco VXI Smart Solution. I took a moment to reflect on the incredible value VXI delivered to our customers last year.

Since its inception in 2010, the Cisco VXI Smart Solution has been at the center of successful virtual desktop initiatives. VXI brings together compute and collaboration in a complete solution and lets people seamlessly experience their desktops anywhere--on any device. I am very pleased to say that we have more than 1,000 VXI customers and that number is growing. With every new release, VXI has evolved with innovations that maximize performance, scalability, security and user experience while minimizing complexity and risk.

In 2012, we delivered major enhancements across the solution. We introduced optimization that reduces storage costs--often one of the biggest investments in a desktop virtualization program. We have enhanced data center performance and scalability with the remarkably successful Cisco UCS, or Cisco Unified Computing System. Now customers can easily scale from 500 to 29,000 virtual desktops on a single system by simply adding blades. The advantage of these performance enhancements becomes very obvious when large user groups are logging on at the same time—just imagine a call center at 8 am on a Monday.

Security is always at the top of the list for any organization thinking about virtualization. In 2012, Cisco VXI enhanced security for end users with support for Cisco AnyConnect VPN and single sign-on with Citrix Receiver. Security policy was also improved with integration of Cisco Identity Services Engine (ISE) into the solution. ISE gives customers greater control with policy-based security services for both corporate and employee devices, protecting organizations from data loss, compliance issues, loss of revenue and brand damage.

The VXI Smart Solution has always been a leader in user experience for desktop virtualization. We pioneered a new collaboration architecture for voice and video by eliminating the primary cause of poor quality in virtual desktop environments--namely the hairpin effect. We went even further this year by integrating Cisco Wide Area Application Services (WAAS) Software, which reduces the amount of bandwidth needed to deliver workspace traffic over the WAN by up to 70%. Now, people are able to collaborate with voice and video calling on their virtual desktops – or as we like to call it– the Unified Workspace.

Complementing the VXI technologies are comprehensive design guides, services, support and our technology partner ecosystem. The Cisco Validated Designs (CVDs) for VMware and for Citrix give our customers an end-to-end blueprint for implementation and they are updated with every release to facilitate success. To further assure a premium experience and exceptional flexibility, we have expanded our ecosystem of technology partners to include smartcards, endpoints and accessories.

While it gives me much satisfaction to reflect on the past 12 months I am even more enthusiastic about what’s in store for VXI in 2013. Right off the bat, you’ll hear about the next chapter in the evolution of the VXI Smart Solution with our upcoming announcement. Join us on January 17 to learn what’s new.

Phil

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How Cisco VXI Improves Contact Center Business Processes

In a recent interview, I discussed the importance of prioritizing business processes that have the most impact when deploying virtual desktops.  One common business process that can significantly benefit from a virtual desktop delivery model is in customer service.  Cisco offers an innovative contact center solution that creates the foundation for positive customer service, resulting in greater customer satisfaction, loyalty and competitive advantage. With the latest release of Cisco Virtualization Experience Infrastructure (VXI), we are able to support Cisco Unified Contact Center Enterprise, further improving the benefits to contact centers that are moving to desktop virtualization.

By deploying Cisco Contact Center Enterprise as part of Cisco VXI, IT can now  Read More »

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Next Step to a Unified Workspace with Cisco Virtualization Experience Infrastructure (VXI)

Two years ago, we, along with our partners, launched the Cisco Virtualization Experience Infrastructure (VXI) Smart Solution, with the vision of delivering a virtual desktop platform that enables our customers to achieve faster ROI, better user experience and greater control.  Since then, we’ve seen a major shift in the market. People are using a multitude of devices while businesses are now accepting and supporting BYOD initiatives, fueling the growth of new workspace models. Cisco has responded by rolling out the Cisco Unified Workspace, strategy, and the Cisco VXI Smart Solution is a key component.

Today, we introduced a new release of the Cisco VXI Smart Solution.

Cisco VXI has always been a solution that spans the Cisco architectures of Data Center, Borderless Networks and Collaboration. With this new release, we are continuing innovations across all three including: Read More »

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