At Enterprise Connect I was delighted to see the excitement generated by Cisco’s announcement that brings together our market leading Cisco WebEx and TelePresence solutions. Recently I discussed this initiative in more detail with a colleague, Richard Mullen, looking at how TelePresence and WebEx working together supports our vision of pervasive conferencing and enables users to meet with anyone, anywhere, on any device.
In particular, I highlight three key factors in a successful meeting Read More »
Tags: Cisco TelePresence, Cisco TelePresence is now WebEx enabled, Cisco WebEx, collaboration, pervasive conferencing, video conferencing, web conferencing
Everyday we’re bombarded with seemingly unsolvable issues: healthcare crises in developing nations, struggling education systems, natural disasters that displace thousands or even millions of people. Delivered via 24-hour cable news, our Google newsfeed, or smart phone news apps, it’s easy to feel like the issues are too big, and you are too small to make a meaningful impact.
After attending the 2012 Social Innovation Summit this week, it was abundantly clear that couldn’t be farther from the truth. The Social Innovation Summit brings together top executives and thought leaders from around the globe to discuss opportunities for leveraging technology & innovation to affect social change.
A common theme throughout the summit was the power we all have to make a difference by pushing the limits of innovation to solve the critical problems that are affecting our communities today.
From combating global poverty and enabling at risk youth, to championing the innovations of student developers of mobile apps and digital stethoscopes, thought leaders from around the globe gathered to discuss, listen and learn about phenomenal social innovation initiatives that are transforming the norm around the world.
Dr. William Kennedy a board-certified pediatric urologist at Lucile Packard Children’s Hospital shared his views on Healthcare in the Digital age and how he is using Cisco TelePresence technology to help families reduce the cost and stress of seeking specialized pediatric care and allow doctors to conduct virtual consultations with out-of-area patients.
Read More »
Tags: Cisco TelePresence, connected health, healthcare, healthpresence, social innovation summit, telehealth
“But didn’t you just release Cisco UC 9.0?”
I have heard this often since Oct 16 when we announced Cisco Unified Communications Release 9.0 “in the cloud”, or more specifically in Cisco Hosted Collaboration Solution (HCS). The question has led to positive discussions around Cisco’s focus on providing customers their choice of deployment model without compromise.
Cloud collaboration is an integral part of Cisco’s Collaboration strategy. We are committed to delivering feature parity for Cisco Unified Communications on premises and in the cloud. After a new Cisco UC release is made available for on premises deployment, then within Read More »
Tags: Cisco Contact Center, Cisco HCS, Cisco Hosted Collaboration Solution, Cisco TelePresence, Cisco Unified Communications., Cisco WebEx, collaboration
In the first part of this series I introduced the people in our new “at-a-glance” graphic (see end of this blog where I’ve embedded it) and looked at their diverse roles and the challenges that posed to IT. In this wrap-up blog, I focus on Bijad, the VP of IT, his understanding of the challenges and his response.
Bijad is the man in the middle of the evolution to a post-PC world. As the range of available collaboration technologies has continued to broaden, the focus for IT has begun to swing from delivering individual best-in-class applications to an interest in an integrated collaboration experience that delivers consistent functionality across multiple devices. However, this presents both a challenge and an opportunity. From the C-level suites, he is accountable for enabling this cost-effectively while providing a combination of scale, security, and accessibility through a variety of devices and operating systems. From his customers like Doug, Lee, Sarah, and Ben who you met in my previous blog, he’s hearing increasing demands for a rich, personalized, consistent user experience that lets each of them work and collaborate their way — where, when and how they want — without limits. They want tools to help them stay more connected with their peers and other organizations.
Bijad knows that this will require more flexibility and simplicity to preserve a consistent experience and that an open, interoperable architecture is key to success. Even more important, he knows that people, not technology, are the prime source of his company’s competitive differentiation. So he’s listening carefully, and thinking in terms of roles rather than devices.
To support Doug, the VP of sales, and people in similar highly-mobile, outward-oriented roles, Bijad is looking to Read More »
Tags: Bring your Own Device (BYOD), Cisco Customer Collaboration, Cisco Jabber, Cisco TelePresence, Cisco Unified Communications., Cisco WebEx Social, collaboration, Post-PC Era
In meeting with customers and partners, I hear repeatedly how key market transitions – mobility fueled by the Bring Your Own Device (BYOD) trend, cloud as a delivery model and the pervasive use of video – are dramatically shifting how organizations communicate and collaborate, both internally and externally. They want to collaborate from anywhere, at anytime, and on any device — with a superior user experience. For maximum business benefit, they want to accelerate collaboration services across their organization. They want options and they need agility.
Today, Cisco unveiled multiple enhancements to our Cisco Collaboration portfolio — delivered via public, private, hosted/managed cloud models — that provide customers access to an expanded set of market-leading collaboration offerings. Customers have greater choice in how they deploy collaboration offerings based on their specific needs or requirements. They also have new options for accelerating collaboration across their business quickly, securely, and reliably. Read More »
Tags: Bring your Own Device (BYOD), Cisco Customer Collaboration, Cisco TelePresence, Cisco Unified Communications., Cisco WebEx, cloud, cloud collaboration, collaboration, contact center